MAP was a nightmare
Feb 3, 2015, 03:40 PM
#1
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MAP was a nightmare
I placed my order on the 9th last month.
The order was a MAP manifold, ETS intercooler and licp.
The intercooler ended up coming on the 27th with an UICP even though I told them to correct the order receipt they had emailed me. It could have been there fault or ets not a big deal wasn't worried a simple mistake in the shipping process. They fixed it quickly which was reassuring.
Then the manifold arrived a few days ago and did not come with the cam angle sensor heatshield. Still waiting on it while my evo is in the shop.... they wouldn't overnight the part because the original order was regular shipping.
Just a giant pita. Will not be getting my business again.
The order was a MAP manifold, ETS intercooler and licp.
The intercooler ended up coming on the 27th with an UICP even though I told them to correct the order receipt they had emailed me. It could have been there fault or ets not a big deal wasn't worried a simple mistake in the shipping process. They fixed it quickly which was reassuring.
Then the manifold arrived a few days ago and did not come with the cam angle sensor heatshield. Still waiting on it while my evo is in the shop.... they wouldn't overnight the part because the original order was regular shipping.
Just a giant pita. Will not be getting my business again.
Feb 4, 2015, 07:23 PM
#5
haha wow... that sounds like such a PITA.... sounds more to me like you have no patience and live in a perfect world which none of us are familiar with lol. i very much understand being frustrated with things not going as planned, but being flexible and understanding really helps, hell, ive had three people send different packages to california (i live in georgia), even after i exagerated ny current address multiple times. **** happens, nothing to bash MAP for, theyre a good company and life isn't perfect.
Feb 4, 2015, 09:05 PM
#6
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In the OP's defense, that is pretty slow shipping for a non custom order these days.
That being said, the cam angle sensor shield is a useless 1 bolt dress up item, you can safely run your car without it in the meantime. If they had forgotten to send you a gasket that you need it would be a much more urgent item considering you car is waiting in a shop
That being said, the cam angle sensor shield is a useless 1 bolt dress up item, you can safely run your car without it in the meantime. If they had forgotten to send you a gasket that you need it would be a much more urgent item considering you car is waiting in a shop
Feb 5, 2015, 06:06 AM
#7
I think this happens everytime MAP messes up
OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake.
MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake. MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
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Feb 5, 2015, 07:30 AM
#8
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Thread Starter
haha wow... that sounds like such a PITA.... sounds more to me like you have no patience and live in a perfect world which none of us are familiar with lol. i very much understand being frustrated with things not going as planned, but being flexible and understanding really helps, hell, ive had three people send different packages to california (i live in georgia), even after i exagerated ny current address multiple times. **** happens, nothing to bash MAP for, theyre a good company and life isn't perfect.
I definitely don't live in a perfect world and have a lot of patience trust me you don't even know me
It was a pain in the *** considering that i had to send back a package that was supposedly corrected also had to take off work to sign for the package, had to verify my paypal with my id because they cant just do a regular paypal account, had to make multiple phone calls and emails to remind them to fix it . Overall not a very pleasant experience for any customer i would say.
They did sincerely apologize to me but sometimes sorry isn't enough in this world actions mean more than words. I've worked in sales before and i'm sure that overnighting a part to save a valuable customer is worth it especially after all the hassle and on top of also it being my first order there.
If it was your hard earned money i'm sure you would feel some sort of frustration too.
Out of every company i have bought from ,Car performance or not, they have been one of the worst to deal with that is just my experience and MY opinion.
I'm not one to give bad reviews ever or bash anyone this is a first trust me i was shocked at how i was treated. I definitely wont be returning my business.
As for the part not being necessary and only visual that is incorrect. I was told by STM that they HIGHLY reccomend it and would not run it without it.
i will be doing a tuning session and road racing this summer, which will generate a lot of heat and my manifold is not wrapped so it is a crucial part.
Anyways It's all done and over with now and the manifold is excellent quality , but i just thought i would post up my HONEST experience.
Last edited by Dan_585; Feb 5, 2015 at 07:39 AM.
Feb 5, 2015, 07:33 AM
#9
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Thread Starter
I think this happens everytime MAP messes up OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake.
MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake. MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
Mar 22, 2015, 08:35 AM
#11
I think this happens everytime MAP messes up OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake.
MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
OP is upset because he did not receive his full order that he paid for, everyone else defends MAP... Mistakes happen, MAP should have shipped that shield faster since they messed up. Pretty simple solution for a careless mistake. MAP does not get to judge how fast the customer needs the parts that he paid for, they should have just rushed that last item.
Mar 22, 2015, 10:29 AM
#13
I have ordered from MAP 3 times/ every single time they have delayed my order by weeks. Any time they drop shift ship something, they don't have a system to communicate that those items are ever shipped. It ends up in me calling them to check, them calling the 3rd party , and my parts showing up 8 days late.
Last edited by E46HamannM3; Mar 22, 2015 at 11:21 AM.
Mar 30, 2015, 02:47 PM
#15
I have ordered from MAP 3 times/ every single time they have delayed my order by weeks. Any time they drop shift ship something, they don't have a system to communicate that those items are ever shipped. It ends up in me calling them to check, them calling the 3rd party , and my parts showing up 8 days late.
Manufactures would use it, too. For example, one time I ordered an Extreme Dimensions lip, but cancelled the order because of wait times. I bought a VIS one instead. 3 months later, an Extreme Dimensions carbon lip showed up on my doorstep...I checked to make sure I'd gotten refunded, and I had...but their system still shipped me one anyways! I had to get ahold of the reseller and arrange for UPS to come pick it up, and they had no clue that the order had been cancelled and refunded.
tl;dr-resellers would love an easy system as much as customers!
Last edited by ikt; Mar 30, 2015 at 02:49 PM.