Not sure about this?? My wife brought her 04 Ralliart down for it's first oil change. We thought it was free maintenance for 3 years??? They wanted to charge for it. Did we miss something when it was explained to us? So they don't cover oil changes?? Do we have to use them to maintain her warranty???



Thanks

 

Your going to have to consult your paperwork that you received at the time of purchase. Best of luck!

 

I bought a used '05 RS with 2500 miles on it. Took it to the dealer for the 3750m service and they refused to honor the 45K maintenance warranty because I wasn't the original owner. There's nothing in the documentation limiting the coverage to the original owner (as there is with the 100K driveline warranty). Called Mitsu "customer service" and they repeated that the maintenance would not be covered, without providing any documentation of exclusion. They're supposed to have sent me a letter confirming their void of the warranty, but it hasn't happened yet. I'm thinking small claims court.

KeS

 

Just called them. They are looking into it. At the time of sale the salesman said in plain english all oil changes etc are covered for the first 3 years. He even pulled out a graph showing all the coverage. I even asked him if they would use mobil 1 if I supplied the oil. He said no problem. Of course he doesn't work there any longer and the documentation that we have doesn't help. Waiting for a call back now. Best backed, starting to wonder here....

 

When did you buy the car? They offer the free maintenance on cars bought after July 1, 2004.

Of course, I bought mine on June 26th.

 

the free maintenance program covers ALL MAINTENANCE UNDER THE REGULAR DRIVING SCHEDULE that being said the regular driving schedule is every 7,500 miles or 6 months whichever occurs first. the SEVERE driving schedule is every 3,200 miles or 3 months whichever occurs first. the long and short of it is if you take your car in for service at 3k miles its not free. return for your 7,500 mile service and its free along with all other services listed on the schedule on page 37 of your warranty and maintenance book. i have been selling mitsu's for a long time if ANYBODY has any ?'s please feel free to pm me anytime. hope this helps p.s. i only give 100% honest answers im not your typical "stealership" salesman

 

So her car should be covered? It was purchased in Nov 04. Only has 2200 miles on it but its been 6 months. Why would the service department think otherwise?? And they still haven't called me back.

 

Sounds like poor service to me!

Dealers wonder why they have such a bad wrap. It was explained to me too (OCT '04) that the first 3 years of oil changes, air filter, cabin filter, and wipers would be FREE!!!

I've modded my car so much though, that I don't bother...

 

now, i just bought my 05 RA and supposedly, Rick Case Mitsu is no longer providing free maintenance at all on a new car...

Jake

 

I think it was a promotion they did with the last of the '04s, just to get them off the lot. I believe it was worded so that any new '04 bought after July 1, 2004 was covered. Not any car bought before July 1st, nor any '05 model, no matter when it was purchased.

 

I got new brake pads when i went fo rmy 7500 mile tune up for free, didnt spend a penny.

 

That's why it's not covered. They only pay for the maintenence stuff every 7500 miles. Anything before that you have to do on your own or pay for.

 

I've got the 45-month/45,000 mile free coverage sheet right here in my hand.

It's every 5K miles or 5 months, there's check boxes for nine services. It came with the '05 Evo purchased in December. I took the car in in April - five months, 4000 miles. They denied the coverage because I wasn't the original owner.

KeS

 

Okay, I went out and searched. You're right. It does cover the '05s as well. Back when I originally read about it, they hadn't extended the offer.

 

Shouldn't it be either or?? Yeah I know she doesn't have the miles but it's been 6 months. The owners manual says 7500 or 6 Months which ever is first. This is absurd I know what they told us. Even remember asking the salesman if they would put in Mobil1 if I brought the oil in. They never even called me back yesterday. Good service huh.