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Brand new ETS coupler blew up

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Old Jun 10, 2013 | 02:15 PM
  #1  
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Brand new ETS coupler blew up

I recently changed out my UICP for a brand new stock route ETS one to match my ets lower. The throttle body coupler was brand new and upon installation, it looked as such. After about 1k miles or so, I was accelerating on the freeway at stable throttle (not wot) at around 20 psi and then *POP*. Over the years I've had a few instances of the coupler popping off the tb and I thought this was the same, but nope! Check out this hole in the elbow...

Anyone else experience this? Manufacturing defect or something? It was installed correctly and not damaged. I was really surprised. Anyways, I wrapped that bad boy up with some electrical tape on the side of the freeway and made it home where I had my generic old one to replace it.



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Old Jun 10, 2013 | 02:18 PM
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oh wow that's a first. I know ETS product are top notch and rarely fail, but it does happen. I'm sure Michael will take care of you.
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Old Jun 10, 2013 | 03:05 PM
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ETS Michael's Avatar
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Whoa... This is a new one for me. Send me an email. Michael@extremeturbosystems.com - I will replace it for free.

Michael
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Old Jun 10, 2013 | 03:28 PM
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Wow, that is pretty wild! Things happen sometimes, just good that it came from reputable company that is more than glad to take care of you!
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Old Jun 10, 2013 | 03:50 PM
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Originally Posted by ETS Michael
Whoa... This is a new one for me. Send me an email. Michael@extremeturbosystems.com - I will replace it for free.

Michael
^Justice served in <1 hour

That is crazy btw. I was expecting to see some crazy high boost level in your signature. It has to be some sort of defect as those things dont just blow apart at 20psi.
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Old Jun 10, 2013 | 04:08 PM
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Powerstroke oe coupler 27 psi.. Only 1/4 as thick as your ets! Lol it pooped out while 15,000lbs in tow up a 30* incline
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Old Jun 10, 2013 | 04:23 PM
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Now that's customer service ! Lol how much boost do you normally run?
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Old Jun 11, 2013 | 02:53 AM
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Originally Posted by ETS Michael
Whoa... This is a new one for me. Send me an email. Michael@extremeturbosystems.com - I will replace it for free.

Michael
Will do. Always great service!

Much love for ETS, hence why I upgraded my upper to match my ets lower haha. Just was super surprised. Ish happens tho.

Originally Posted by BEKevo
Now that's customer service ! Lol how much boost do you normally run?
I was stable throttle at about 20 psi when this happened. My tune peaks at 29 psi.
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Old Jun 11, 2013 | 04:52 AM
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Originally Posted by ETS Michael
Whoa... This is a new one for me. Send me an email. Michael@extremeturbosystems.com - I will replace it for free.

Michael
Holy crap, customer gets a reply in less then an hour and free replacement. Outstanding customer service. I just wish more companies were like this, it only takes a couple minutes to get on the forums and look for threads like this.
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Old Jun 11, 2013 | 07:17 AM
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+1 for ETS to stand behind their product!
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Old Jun 11, 2013 | 07:23 AM
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+1 for ets. When I was ordering my turbo and Intercooler set up, Michael was very helpful. Always great customer service and help you with your purchase every step of the way
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Old Jun 11, 2013 | 11:40 PM
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I emailed Michael and he sent me a tracking number first thing in the morning. Hats off to him and ETS.

Thanks Michael.
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Old Jun 12, 2013 | 08:56 AM
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Hey bdon what blow off valve are you running?
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Old Jun 12, 2013 | 09:24 AM
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I was really pleased with the overall quality of the ETS couplers and clamps. Top notch. Glad to see ETS taking care of this. Seems to be a really unusual case.
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Old Jun 12, 2013 | 09:43 AM
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ETS is amazing.
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