HELP ME OUT GUYS!! UPS is tryin to screw us
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Joined: Oct 2003
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Evolving Member
Joined: Dec 2002
Posts: 295
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From: Scottsdale, Arizona
UPS sucks as a company. If they can't find your house or you're really out of the way and they're running behind, they'll lie and say they "attempted to deliver" or whatever. I'd like to hear the outcome to this. Good luck.
- Jason
- Jason
I used to work for UPS. Here is my advice for dealing with claims (I used to deal with them constantly):
1. Contact the buyer immediately and tell him to retain ALL original packaging. They will want to inspect this. Boxes, packing material, straps, etc.
2. Speak with the manager/supervisor, not the monkeys that answer the phone.
3. Print out all tracking information that you have showing the late delivery and that the other wheels were delivered in good condition on the correct date. Make sure you have the misdelivery documented.
4. Fax all receipts, records, printouts and information with your claim number on it to UPS.
5. Be sure to follow up every few days until you get a response. They're notorius about ignoring things hoping that you'll give up and go away.
Usually their response is "Nor out fault" or "Insufficient packaging materials.". Which is BS, both of them. Keep at it and make SURE to get an inspector out to the buyer's house to look at the package. Good luck.
1. Contact the buyer immediately and tell him to retain ALL original packaging. They will want to inspect this. Boxes, packing material, straps, etc.
2. Speak with the manager/supervisor, not the monkeys that answer the phone.
3. Print out all tracking information that you have showing the late delivery and that the other wheels were delivered in good condition on the correct date. Make sure you have the misdelivery documented.
4. Fax all receipts, records, printouts and information with your claim number on it to UPS.
5. Be sure to follow up every few days until you get a response. They're notorius about ignoring things hoping that you'll give up and go away.
Usually their response is "Nor out fault" or "Insufficient packaging materials.". Which is BS, both of them. Keep at it and make SURE to get an inspector out to the buyer's house to look at the package. Good luck.
I am the buyer. An inspector came to my house and took pics already. He told me that he would get back to me and he never did. I then called UPS and they told me that after the inspection they can only give infomation to the shipper....which i think is very stupid because i am the one losing not the shipper. UPS is also claiming thet insufficient packaging was used for the shipment and it did not have exess value insurance. I am losing big time because another new rim and tire would cost me over $1200 
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I sent a set of Sparco rims to a buyer years ago and insured everything for 4k. I sent it COD and recieved a bunk cashiers check that had info crossed out and the UPS driver still accepted it. Took me 2 months of arguing with UPS and dealing with the fraud department to recover my money from the bogus check. Turned out it was a scam this guy had pulled on many people. Ups is a nightmare to deal with they were telling me that I was trying to pull a fast one on them and threatened to report me. You just have to persist, but it will get resolved.
Originally Posted by KIDBANGA10
I am the buyer. An inspector came to my house and took pics already. He told me that he would get back to me and he never did. I then called UPS and they told me that after the inspection they can only give infomation to the shipper....which i think is very stupid because i am the one losing not the shipper. UPS is also claiming thet insufficient packaging was used for the shipment and it did not have exess value insurance. I am losing big time because another new rim and tire would cost me over $1200 .
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What a crappy situation. Unfortunately only the shipper can make claims and all wrangling must be done by the shipper, not the receiver. The contract is between UPS & the person shipping the package, not the receipient. Anyone telling you otherwise is full of crap.
My only advice is hindsight:
1.) ALWAYS pay for excess valuation insurance
2.) ALWAYS request a delivery signature
3.) REFUSE any shipment that isn't perfect upon arrival. (The driver's got to wait while you inspect the package.) Once you've signed for the delivery, UPS is released from responsibility and any issues with defects are between the shipper and receiver. This is basic Uniform Commercial Code stuff. Learn it. Know it. It is your friend. The remedy for this situation can probably easily be found by examining case law surrounding the UCC. Unfortunately since UPS was released from responsibility by either not requiring a delivery signature or someone signed for the package, it's between the buyer and seller.
4.) Ship Fedex.
http://www.law.cornell.edu/ucc/2/overview.html
My only advice is hindsight:
1.) ALWAYS pay for excess valuation insurance
2.) ALWAYS request a delivery signature
3.) REFUSE any shipment that isn't perfect upon arrival. (The driver's got to wait while you inspect the package.) Once you've signed for the delivery, UPS is released from responsibility and any issues with defects are between the shipper and receiver. This is basic Uniform Commercial Code stuff. Learn it. Know it. It is your friend. The remedy for this situation can probably easily be found by examining case law surrounding the UCC. Unfortunately since UPS was released from responsibility by either not requiring a delivery signature or someone signed for the package, it's between the buyer and seller.
4.) Ship Fedex.
http://www.law.cornell.edu/ucc/2/overview.html
Last edited by propellerhead; Nov 11, 2004 at 11:59 AM. Reason: typos & spelling
The first problem you had was shipping with UPS, the second problem you had was shipping four wheels and tires in two "packages" figuring you would save money on the shipping because it would only be two instead of four packages. Then if they get seperated, which they did, they might end up lost. You should have had insurance on all FOUR and that way you could cover your *** better than what you did. You being the shipper should have explained to the buyer that he had to pay for all FOUR pieces being shipped. The buyer should have refused the shipment if they were not all together, or made the driver note in his scanner that everything was not there. I am not being a dik, but this type of stuff happens everyday, but odds are 80% of these claims would not happen if the shipper would properly ship out the packages and not try to cut corners to save a buck or two, in the long run its the buyers expense anyway!!!!! THINK ABOUT IT!!!
Originally Posted by LancerOZ
UPS sucks as a company. If they can't find your house or you're really out of the way and they're running behind, they'll lie and say they "attempted to deliver" or whatever. I'd like to hear the outcome to this. Good luck.
- Jason
- Jason
Originally Posted by shortybighead
The first problem you had was shipping with UPS, the second problem you had was shipping four wheels and tires in two "packages" figuring you would save money on the shipping because it would only be two instead of four packages. Then if they get seperated, which they did, they might end up lost. You should have had insurance on all FOUR and that way you could cover your *** better than what you did. You being the shipper should have explained to the buyer that he had to pay for all FOUR pieces being shipped. The buyer should have refused the shipment if they were not all together, or made the driver note in his scanner that everything was not there. I am not being a dik, but this type of stuff happens everyday, but odds are 80% of these claims would not happen if the shipper would properly ship out the packages and not try to cut corners to save a buck or two, in the long run its the buyers expense anyway!!!!! THINK ABOUT IT!!!