It's the little things that count
 

I cross threaded the bolt and threaded pin on my v-band clamp last week so i contacted Tial through e-mail in the evening...I explained that i had cross threaded them and that i needed a new clamp (assuming they wouldn't sell just the bolt and one pin)...Someone contacted me within an hour and told me i didn't need to buy the entire clamp and that i just need 1 pin and the bolt...Long story short the next morning i had received an e-mail from someone else saying the parts were shipped and i was never asked for money or anything...I know it's not a huge deal but it's the little things that matter...Extra $30-40 bucks in my pocket...Customer service is key {thumbup}

Cross thread is better then no thread....

But seriously, good customer service is amazing, and helps a business in so many ways. Glad they were able to help you out without any questions{thumbup}

I think that when a company does things like this, they make more money in the long run from threads like this rather than wasting time doing a transaction where the profit is almost non-existent. Awesome deal.

HaHa...I know but i couldn't thread it in any further without feeling like it was gonna snap...I end up just drilling out the pin and using a different bolt with a nut and a washer told tighten it all the way for the mean time...I forgot to mention i received the parts today...It really does help a business out...I recently bought an item from a reputable company and got the run around for close to a month until finally i asked for my money back...I will not be doing business with them again just because of the way it was handled