Something from the warranty manual for our cars...

I think we are at a point where if they don't fix it right this time, I'll be asking for a refund or new car under the Magnusson-Moss/Lemon Laws. I hope they get it right this time!

CUSTOMER SATISFACTION
At MMNA, we are proud of the quality and of the workmanship
that is built into every MMNA Vehicle. We are equally
proud of our corporate commitment to promote the highest
possible degree of customer satisfaction with our products
and services.
Today’s automobiles are extremely complex and are comprised
of an enormous number of individual parts. Occasionally,
a problem with one of these parts can occur.
Should you experience such a problem, we are confident
that you will find your Authorized Mitsubishi Motors Dealer
or Authorized Service Center prepared to provide you with
high quality service repairs. Every Authorized Mitsubishi
Motors Dealer or Authorized Service Center has Mitsubishi-
trained personnel, plus the tools and equipment necessary
to provide for your various service needs.
In the event a problem arises, we ask that you follow the
procedure outlined on the following pages.
Step 1: Contact the Nearest Authorized Mitsubishi
Motors Dealer or Authorized Service Center:
This is the most direct and expedient way to obtain service.
Authorized Mitsubishi Motors Dealers or Authorized Service
Centers have the ultimate responsibility for providing
the service and repairs you may need. We recommend that
you contact the Dealership Service Advisor or Service
Manager for assistance. In the event that you feel additional
assistance is required, ask to speak to the Dealership
owner. Since it is his or her business, he or she will be
very interested in your continued satisfaction and patronage.
Step 2: Contact MMNA’s Customer Relations Department.
1-888-648-7820
After the completion of Step 1 and in the event your Authorized
Mitsubishi Motors Dealer or Authorized Service Center
has been unable to provide an adequate resolution,
contact MMNA’s Customer Relations Department.
Be sure to have your 17-character Vehicle Identification
Number (VIN) available when you call.
If you choose to write us, please send your correspondence
to the following address:
Mitsubishi Motors North America, Inc.
Customer Relations Department
P.O. Box 6400
Cypress, CA 90630
Please be sure to include your name, address and telephone
number along with your 17 character vehicle identification
number. The VIN (vehicle identification number) can
be found in the upper corner of the dashboard on the
driver’s side of the vehicle and on your vehicle’s registration.
MMNA’s Customer Relations Department will be prepared
to investigate your concern and provide you with assistance.
Step 3: Dispute Resolution (See “Notice to Consumers”
on Page 25.)

{STEP 3}
NOTICE TO CONSUMERS
Mitsubishi Motors North America, Inc. (MMNA) is committed
to assuring your satisfaction with your vehicle.
If you have a concern that is not resolved to your satisfaction,
we encourage you to use Mitsubishi’s informal third
party Dispute Resolution Process, administered by the
National Center for Dispute Settlement (NCDS). While you
may use the Process at any time, we suggest that you first
follow Mitsubishi Motors’ normal complaint handling process:
First, contact your dealership to discuss your concern;
if the dealer can not resolve your concern, contact
Mitsubishi Customer Relations at 1-888-648-7820.
If you are not satisfied after contacting your dealership and
Mitsubishi Customer Relations, and wish to pursue the
matter further, submit an application (which can be found in
the Dispute Resolution Process brochure), describing your
concern.
National Center for Dispute Settlement
Dispute Resolution Process
P. O. Box 485
Mt. Clemens, MI 48046
1-866-WE-RESOLVE
(1-866-937-3765)
There is no cost to you for submitting your application.
To file a claim, complete the Dispute Resolution Process
application, which includes the following information:
• Your name and address,
• Your vehicle model and Vehicle Identification Number
(VIN), and
• The nature of your concern.
Once your claim is submitted, NCDS will review your
request for arbitration and inform you if your concern meets
the program criteria for the Dispute Resolution Process. If
your concern meets the program criteria, it will be referred
to an NCDS decision-maker (arbitrator) for hearing. If you
requested an oral hearing, you will be contacted by an
NCDS representative to arrange a mutually agreeable date
and location to conduct the hearing. If you selected a threeperson
panel and a “documents only” hearing, NCDS will
notify you of the date all your documents must be received
by NCDS (Arkansas customers may choose a single arbitrator
or panel regardless of format). You may accept or
reject the decision. The arbitrator or panel will render a
decision on your case. If you accept the decision it will be
binding on MMNA. The entire process will normally take no
longer than forty (40) days from the date your application is
received to the date the decision is rendered.
In the event your vehicle does not conform to MMNA’s
express warranty after a reasonable number of repair
attempts, the federal Magnuson-Moss Warranty Act and state
lemon laws permit owners to obtain a replacement vehicle or
a refund of the purchase price under certain circumstances.
The provisions of state laws vary from state to state.

 

It sounds like my car is fixed. It appears that the real leak was from a seal behind the throw-out bearing. The car is back together and will get an alignment tomorrow morning then I get to pick it up. I am very happy to see that it is resolved. They even got the fancy three bond rtv (only tube in the USA). Its funny, I've almost put as many miles on my loaner vehicle as I have on my own car!

 

Glad your issue is fixed. You are one of the only ones to have this issue, and it sucks when you are the "one out of a million," but at least it's behind you now.

 

Yeah, good job hanging in there and not going postal.

 

I am told that this is the first case that Mitsubishi has had of this nature.

The true culpret was a seal behind the throw out bearing that was leaking. Glad I waited to mod my car.

 

I just had my clutch repaired under warranty. rear main seal bots had leaked tranny oil onto the flywheel where it makes contact with crankshaft.