More information about Shep and why you should not deal with them
May 18, 2012, 07:32 PM
#16
I could care how it looks just as long as it operates properly and is cleaned nicely that's all I care about. But im still highly disappointed to think that I was doing preventive maintence getting it rebuilt just to get my tcase back whining eventhough it never whined in the first place used the diaqueen oils and everything.
May 18, 2012, 07:34 PM
#17
Blackstone labs does oil testing. Blackwater is a private US military company and I highly doubt they have any use for your oil other than to oil their weapons.
I don't see any issue with your fluid being tested as Shep is not there pumping the fluid into your transfer case at the time of installation
If from negligence you either had not enough fluid, or the wrong fluid, it's not their fault.
I don't see any issue with your fluid being tested as Shep is not there pumping the fluid into your transfer case at the time of installation
If from negligence you either had not enough fluid, or the wrong fluid, it's not their fault.
May 18, 2012, 07:38 PM
#18
OP sounds like a huge pita to deal with.
Chargebacks? Making public outcries after 10 days? Getting upset that they're evaluating the transfer case for misuse before warrantying a case they built?
You sir are having PMS issues. Put the tampons down and relax. Call Shep apologize for acting this way, allow your CC company to give them their money, remove this thread, and wait patiently.
I promise you Shep is not an idiot, nor are the people in his shop.
Chargebacks? Making public outcries after 10 days? Getting upset that they're evaluating the transfer case for misuse before warrantying a case they built?
You sir are having PMS issues. Put the tampons down and relax. Call Shep apologize for acting this way, allow your CC company to give them their money, remove this thread, and wait patiently.
I promise you Shep is not an idiot, nor are the people in his shop.
May 18, 2012, 07:43 PM
#19
You do understand they disassemble, hot tank, clean all the parts and refinish every t case, and tranny they recieve right. As they come into the shop there is a tag that goes with the order on what needs to be done. From there its diassembled, cleaned, hot tanked as stated above and rebuilt, resealed and repainted to make it look all nice and pretty. I highly doubt they gave you someone elses t case. And for you thinking this is some huge place they have parts everywhere in a wearhouse your are totally mistaken. They order parts as stuff comes in for the jobs. Parts from PPG have to be imported and sorry to say those aren't cheap. For rebuilds and whatother misc things such as shims, gear sets, and whatever else that has to be ordered its all done per order.
Last edited by Nsomniac; May 24, 2012 at 04:57 AM. Reason: Flaming
May 18, 2012, 07:52 PM
#20
You do understand they disassemble, hot tank, clean all the parts and refinish every t case, and tranny they recieve right. As they come into the shop there is a tag that goes with the order on what needs to be done. From there its diassembled, cleaned, hot tanked as stated above and rebuilt, resealed and repainted to make it look all nice and pretty. I highly doubt they gave you someone elses t case. And for you thinking this is some huge place they have parts everywhere in a wearhouse your are totally mistaken. They order parts as stuff comes in for the jobs. Parts from PPG have to be imported and sorry to say those aren't cheap. For rebuilds and whatother misc things such as shims, gear sets, and whatever else that has to be ordered its all done per order. Use your ****ing head and if you can't take the time to go to his shop and see how small and how much those guys bust there *** to get **** done for *******s like you *****ing and complaining about everything they do cause you can't get your **** done in a day or 2 being your so ****ing special.
No im not feelin that ofcourse im going to have the people who are going to take sides what if you were in the same position im sure you would feel the same and that goes for everyone on here wh otook side without understanding both parties.
May 18, 2012, 07:57 PM
#21
You do understand they disassemble, hot tank, clean all the parts and refinish every t case, and tranny they recieve right. As they come into the shop there is a tag that goes with the order on what needs to be done. From there its diassembled, cleaned, hot tanked as stated above and rebuilt, resealed and repainted to make it look all nice and pretty. I highly doubt they gave you someone elses t case. And for you thinking this is some huge place they have parts everywhere in a wearhouse your are totally mistaken. They order parts as stuff comes in for the jobs. Parts from PPG have to be imported and sorry to say those aren't cheap. For rebuilds and whatother misc things such as shims, gear sets, and whatever else that has to be ordered its all done per order. Use your ****ing head and if you can't take the time to go to his shop and see how small and how much those guys bust there *** to get **** done for *******s like you *****ing and complaining about everything they do cause you can't get your **** done in a day or 2 being your so ****ing special.
May 18, 2012, 08:06 PM
#22
Let me ask you this? If your tech tells you that the job is done and has been working for you since you started your business, and is very very trust worthy would you take his word? And lets look at it from a business aspect. If someone send you something back for warrenty work and you have 100 more trannys and t cases that people are paying top dollar for to have done what one are you gonna do first? The one that isn't makeing you any money or the ones that are paying the bills?
May 18, 2012, 08:44 PM
#23
Do you really know what goes into rebuilding a t case? There isn't much other then reshim and bolt upgrades unless your doing a hd build then more gets done. And your ****ing right there gonna take a sample of the oil. I mean if you were him would you trust what some ******* says he uses? I mean honestly are you this stupid or it something else. That is his right to do being ITS WARRENTY WORK.
If I was in your position, I would just let the guy do his work. This is why I have a second and third and fourth car available to me at any given time.
If I was in your position, I would just let the guy do his work. This is why I have a second and third and fourth car available to me at any given time.
The tcase has been reshimmed with bolt upgrades and all the whining should have never happened. I am letting him do his work but I still think its pretty ****ed up has this happened to you or anyone on here as far as the oil samples I need to know asap.
May 18, 2012, 08:47 PM
#24
Let me ask you this? If your tech tells you that the job is done and has been working for you since you started your business, and is very very trust worthy would you take his word? And lets look at it from a business aspect. If someone send you something back for warrenty work and you have 100 more trannys and t cases that people are paying top dollar for to have done what one are you gonna do first? The one that isn't makeing you any money or the ones that are paying the bills?
May 18, 2012, 08:59 PM
#25
OP,
If you're tired of working with Shep, send your T/C to Jon @ TRE. He's harder to get a hold of, takes longer, but does... IMO a better job setting up t/c's and transmissions. I use Jon @ TRE exclusively. That's not to say Shep doesn't do a great job, but TRE does far more for the money.
I do think you're not giving Shep a fair shake. Try running a business yourself and put yourself in Shep's shoes.... really... think about it. REALLY. THINK ABOUT WHAT YOU'RE DOING...AND WHAT YOU'VE DONE. Now... think about how YOU would react if you had a customer like yourself.
If you're tired of working with Shep, send your T/C to Jon @ TRE. He's harder to get a hold of, takes longer, but does... IMO a better job setting up t/c's and transmissions. I use Jon @ TRE exclusively. That's not to say Shep doesn't do a great job, but TRE does far more for the money.
I do think you're not giving Shep a fair shake. Try running a business yourself and put yourself in Shep's shoes.... really... think about it. REALLY. THINK ABOUT WHAT YOU'RE DOING...AND WHAT YOU'VE DONE. Now... think about how YOU would react if you had a customer like yourself.
May 18, 2012, 09:12 PM
#26
So its been under two weeks and you're in panic mode. I think you need to chill out man. Shep isn't a factory that receives a tranny or t-case and gets it done in couple of hours.
Them doing any oil testing that you aren't paying for shouldn't be an issue. I think you should cool off and wait.
dave
Them doing any oil testing that you aren't paying for shouldn't be an issue. I think you should cool off and wait.
dave
May 18, 2012, 09:47 PM
#27
OP,
If you're tired of working with Shep, send your T/C to Jon @ TRE. He's harder to get a hold of, takes longer, but does... IMO a better job setting up t/c's and transmissions. I use Jon @ TRE exclusively. That's not to say Shep doesn't do a great job, but TRE does far more for the money.
I do think you're not giving Shep a fair shake. Try running a business yourself and put yourself in Shep's shoes.... really... think about it. REALLY. THINK ABOUT WHAT YOU'RE DOING...AND WHAT YOU'VE DONE. Now... think about how YOU would react if you had a customer like yourself.
If you're tired of working with Shep, send your T/C to Jon @ TRE. He's harder to get a hold of, takes longer, but does... IMO a better job setting up t/c's and transmissions. I use Jon @ TRE exclusively. That's not to say Shep doesn't do a great job, but TRE does far more for the money.
I do think you're not giving Shep a fair shake. Try running a business yourself and put yourself in Shep's shoes.... really... think about it. REALLY. THINK ABOUT WHAT YOU'RE DOING...AND WHAT YOU'VE DONE. Now... think about how YOU would react if you had a customer like yourself.
May 19, 2012, 06:58 AM
#29
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No my tcase has been rebuilt by them already and everything went well with the install. Oil up to level on point and it whines. Did you perfectly understand that? perhaps you didn't. Warrantee work with an oil sample if he would have told me he takes an oil sample for his warrantee work I would have never even bothered with that at all.
The tcase has been reshimmed with bolt upgrades and all the whining should have never happened. I am letting him do his work but I still think its pretty ****ed up has this happened to you or anyone on here as far as the oil samples I need to know asap.
The tcase has been reshimmed with bolt upgrades and all the whining should have never happened. I am letting him do his work but I still think its pretty ****ed up has this happened to you or anyone on here as far as the oil samples I need to know asap.
Because if you have a pricey rebuilt part that failed on your customer you would listen to what they say but still would need to check everything. He is sending it out to make sure all oil is what it should have been. He is trying to cover his *** if someone made the mistake of using the wrong oil. No one likes to do free work, and everyone makes mistakes. He is making sure it wasn't your mistake before he takes matters into his own pocket. It should only be once to rebuild it, but I don't think anyone on here can say they have never made any mistakes. It could have been small or big. It happens and IF it is his fault he will most likely fix it no charge. People make mistakes, just take time and talk to him and make sure you don't say anything hurting his business(like this thread and your sig) if it really isn't even determined as to what happened.
May 19, 2012, 07:19 AM
#30
Obviously OP has no clue how to run a business and would go bankrupt within the first few bumps his company would go through. Because according to his way of business he wouldn't INSPECT the broken parts that are being sent back for warranty, he would just replace it without a question asked.
OP, do you even realize how dumb that sounds?
You should seriously just relax, call Shep, tell them apologize, and ask him any questions you may have if you're concerned. But looks like they have been answering all your questions anyway.
/thread
OP, do you even realize how dumb that sounds?
You should seriously just relax, call Shep, tell them apologize, and ask him any questions you may have if you're concerned. But looks like they have been answering all your questions anyway.
/thread