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Ortizcustompods horrible experiance

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Old Jan 28, 2017, 11:47 AM   #1
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Ortizcustompods horrible experiance

On August 1, 2016, i ordered a dual pillar gauge pod from gauge from Ortizcustompods I received the item on October 6, 2016. The quality of paint was questionable at best, but I figured I can live with it. I installed the pillar the same. It was not my first time installing a pillar so the installation went fast. While installing I noticed that paint already started pilling off in some spots. After installing it I did not drive the car.
Next day, when I opened my car I noticed that one of the pods separated from the pillar (as shown on the picture below). I switched back to the original pillar and wrote the email to the company. Next day I received a response. It was an apology and promise to help. Unfortunately, that where it ended. Ortizcustompods did not honor their warranty and never contacted me again. I wanted to warn all forum members about the ortizcustompods products quality and treatment of costumers.
Last week i decided to fix the pillar myself. The pod separated effortlessly from the pillar. I applied a black epoxy from Autozone. And the problem is solved. Now I just have to find a matching paint.


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Old Jan 30, 2017, 12:17 PM   #2
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Welcome to Ortiz custom pods. Any amount of research on these guys would have turned up numerous similar experiences.

Sorry about your luck. Unfortunately this is all too common.
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Old Apr 20, 2017, 03:31 PM   #3
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I don't make pillars anymore but I can tell you the paint code to fix it
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Old Apr 20, 2017, 05:36 PM   #4
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I've found a ton of bad reviews on this guy. A little researched saved me a ton of trouble. Sorry to hear you had a bad experience, dude.
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Old Apr 20, 2017, 08:33 PM   #5
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Quote:
Originally Posted by ikt View Post
I don't make pillars anymore but I can tell you the paint code to fix it
please do. I fixed the pod, just need to repaint it. Thank you.
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Old Apr 25, 2017, 07:24 AM   #6
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Quote:
Originally Posted by ikt View Post
I don't make pillars anymore but I can tell you the paint code to fix it

I would like to know as well, please.
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Old Apr 25, 2017, 07:49 PM   #7
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Wow. Glad I found this. I was just about to place an order. Thanks for the info.
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Old May 2, 2017, 08:15 AM   #8
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its a young kid trying to run a business.. but doesn't understand the concept of a good product and good customer service is the way to success, his customer service at least when i dealt with him sucked.
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Old May 2, 2017, 08:24 AM   #9
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Young kid or not, for $200US I wouldn't want to see mine falling apart either.
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