When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
On August 1, 2016, i ordered a dual pillar gauge pod from gauge from Ortizcustompods I received the item on October 6, 2016. The quality of paint was questionable at best, but I figured I can live with it. I installed the pillar the same. It was not my first time installing a pillar so the installation went fast. While installing I noticed that paint already started pilling off in some spots. After installing it I did not drive the car.
Next day, when I opened my car I noticed that one of the pods separated from the pillar (as shown on the picture below). I switched back to the original pillar and wrote the email to the company. Next day I received a response. It was an apology and promise to help. Unfortunately, that where it ended. Ortizcustompods did not honor their warranty and never contacted me again. I wanted to warn all forum members about the ortizcustompods products quality and treatment of costumers.
Last week i decided to fix the pillar myself. The pod separated effortlessly from the pillar. I applied a black epoxy from Autozone. And the problem is solved. Now I just have to find a matching paint.
its a young kid trying to run a business.. but doesn't understand the concept of a good product and good customer service is the way to success, his customer service at least when i dealt with him sucked.
I do see you said you fixed the issue, however, we are more than happy to work with our customers to solve issues like this. We have a warranty on the pods to cover cracking and any other issue. We cover shipping and do the repair for free.
If there is anything we can do to help please email us Sales@ortizcustompods.com. We are not the type of people to leave our customers hanging with a cracked pod. These items are hand made and sometimes they do crack, we would have been more than happy to work with you.
We are not the type of people to leave our customers hanging with a cracked pod.
OCP[/QUOTE]
Well, you left me with the crocked pod. And you warranty .....i did contact your costumer service right away, and no warranty work was done. I had to fix it myself.
However, the worst was the fact that the finish on the pod was a very low quality. There was absolutely no effort put into it. Paint was chipping off, glue was not spread properly and areas where two components were glued together was not properly sanded down. These are not mistakes, but rather careless screw ups.
This is definitely NOT worth getting! Buyer beware!
Good afternoon guys, i really havent been on the forum for quite a long time, and i just feel i needed to share this. Had a customer request this part for his car, so i simply just ordered it. I just got this in the mail, and even though it took probably about 3-4 weeks to get done, that isnt even the problem. So ill just let the pictures speak for them selves.
I dont know who would in their right mind, A. produce a product like this, B. let alone install it in their car unless they were DIY'ing it by them selves. Utter garbage!!
Im willing to bet a 3d printed, properly worked piece would be 100 times better than this. Who builds like this and expect to get paid!?
I think you are correct. That piece may have come from a mold as there are identifier numbers on the inside. Not sure if a 3D printed version would have those number markings on the inside?
Jan 28, 2017, 11:47 AM
This is definitely NOT worth getting! Buyer beware!
