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Ortizcustompods horrible experiance

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Old Jan 28, 2017, 12:47 PM   #1
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Ortizcustompods horrible experiance

On August 1, 2016, i ordered a dual pillar gauge pod from gauge from Ortizcustompods I received the item on October 6, 2016. The quality of paint was questionable at best, but I figured I can live with it. I installed the pillar the same. It was not my first time installing a pillar so the installation went fast. While installing I noticed that paint already started pilling off in some spots. After installing it I did not drive the car.
Next day, when I opened my car I noticed that one of the pods separated from the pillar (as shown on the picture below). I switched back to the original pillar and wrote the email to the company. Next day I received a response. It was an apology and promise to help. Unfortunately, that where it ended. Ortizcustompods did not honor their warranty and never contacted me again. I wanted to warn all forum members about the ortizcustompods products quality and treatment of costumers.
Last week i decided to fix the pillar myself. The pod separated effortlessly from the pillar. I applied a black epoxy from Autozone. And the problem is solved. Now I just have to find a matching paint.


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Old Jan 30, 2017, 01:17 PM   #2
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Welcome to Ortiz custom pods. Any amount of research on these guys would have turned up numerous similar experiences.

Sorry about your luck. Unfortunately this is all too common.
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Old Apr 20, 2017, 04:31 PM   #3
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I don't make pillars anymore but I can tell you the paint code to fix it
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Old Apr 20, 2017, 06:36 PM   #4
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I've found a ton of bad reviews on this guy. A little researched saved me a ton of trouble. Sorry to hear you had a bad experience, dude.
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Old Apr 20, 2017, 09:33 PM   #5
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Quote:
Originally Posted by ikt View Post
I don't make pillars anymore but I can tell you the paint code to fix it
please do. I fixed the pod, just need to repaint it. Thank you.
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Old Apr 25, 2017, 08:24 AM   #6
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Quote:
Originally Posted by ikt View Post
I don't make pillars anymore but I can tell you the paint code to fix it

I would like to know as well, please.
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Old Apr 25, 2017, 08:49 PM   #7
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Wow. Glad I found this. I was just about to place an order. Thanks for the info.
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Old May 2, 2017, 09:15 AM   #8
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its a young kid trying to run a business.. but doesn't understand the concept of a good product and good customer service is the way to success, his customer service at least when i dealt with him sucked.
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Old May 2, 2017, 09:24 AM   #9
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Young kid or not, for $200US I wouldn't want to see mine falling apart either.
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Old Nov 13, 2017, 07:49 AM   #10
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Hello,

I do see you said you fixed the issue, however, we are more than happy to work with our customers to solve issues like this. We have a warranty on the pods to cover cracking and any other issue. We cover shipping and do the repair for free.

If there is anything we can do to help please email us [email protected]. We are not the type of people to leave our customers hanging with a cracked pod. These items are hand made and sometimes they do crack, we would have been more than happy to work with you.

Thank you,
OCP
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Old Nov 14, 2017, 01:09 PM   #11
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[[B]QUOTE=OrtizCustomPods;11784948]Hello,

We are not the type of people to leave our customers hanging with a cracked pod.

OCP[/QUOTE]

Well, you left me with the crocked pod. And you warranty .....i did contact your costumer service right away, and no warranty work was done. I had to fix it myself.

However, the worst was the fact that the finish on the pod was a very low quality. There was absolutely no effort put into it. Paint was chipping off, glue was not spread properly and areas where two components were glued together was not properly sanded down. These are not mistakes, but rather careless screw ups.
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