My BAD experience with TWM Performance.
 

If this is in the wrong section, I apologize, I'm fairly new here.

Recently I purchased a full replacement TWM shifter cage and shifter, along with all bushings directly from TWM. I placed my order on November 24, 2017. Shortly after, I received the shifter and shifter cage. The cage and shifter were no doubt of impressive build quality. I really love the shifter to be honest. But I noticed something, something from my order was missing. CABLE BUSHINGS... that I paid over $50 for were not included in the shipment. I go back to my invoice email and notice it says "cable bushings are currently backordered".

Alright, no big deal, I'm sure I'll get them soon. Two months go by, I send an email to TWM regarding the status of my bushings (which I was charged for). I get a reply back stating "your bushings will be sent out in approximately two weeks". Alright, another month goes by. I email TWM again, and what do you know, no response! So I call... four times throughout the day. No answer! Now I'm just tired of it.

I really wish their customer service was as good as their products. I was really hoping to leave a positive review on TWM Performance, but the recent issue I've run into has left a sour taste behind. For now, I strongly recommend to anyone that you do not deal with this company. If TWM would like to chime in and remedy this situation, I would gladly retract anything bad I said about the company. If anyone has some advice for me, please chime in.

NOTE: TWM Currently says the Cable Bushings are in stock... (it also did when I ordered them)

Call your credit card company, get the money back, end of thread.

Well I wish it was that easy. My card issuer has a strict policy on disputes or cancellations. No more than 60 days after purchase, and I'm well over 60 days now.

That sucks to read. I guess it's better than the Z world where a guy installed a TWM short shifter and was daily driving and it snapped below the shift console! He ended up using a hi liter as a shift lever/knob to get home!!! This was many moons ago and it sounds like TWM got their products right, but may be a bit too big for their britches... I would just keep pestering them!

BUMP. Does anyone know if TWM went out of business? They literally won't reply to any of my emails or calls no matter what I ask or say. I even asked to buy something in a message I left on the phone just to get a response from them, and no reply! At this point that's so unbelievable and ridiculous that I have to assume they're no longer in business.

Hi Nick

The Moderator group has reached out to them

Thank you.
{thumbup}

Hi,

They logged in yesterday, I sent a PM this morning asking they join this discussion.

Bob

Mods,

Any word from TWM? I know another evo owner who ordered a shifter from them and hasn't received it in a month and cannot get in contact with them.

No response on my end. Our Admin group leader has reached out to them as well.

Alright, small update on my issue: TWM made a post on facebook a while ago with a picture stating "getting some orders out" or something like that. That's not important, what is important is that I left a comment saying how I've waited 5 months to receive my bushings. TWM actually replied to my comment (what a miracle) and said to email them. So I sent them another email (this must be like 6 or 7 emails by now) and no reply. This was expected. Last ditch effort, I messaged their facebook page, no response in over a week. How can these guys still be in business :dunno:

Thanks for the update Nick. No further info from my chair.

Sorry for the purchasing issue:confused:

I purchased a short shifter and some bushings back in janurary. Still waiting on parts.. would be nice get some feedback from them.

Any advice on how to reach to them would be apreciated. Thanks

I wish I knew! The only response I got from them in months was a comment on Facebook!