Dealer Review - Markham Mitsubishi Service
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From: Toronto, Canada
Dealer Review - Markham Mitsubishi Service
For those who don't like to read here's a quick some up. It was excellent service from the service department.
Firstly, I called up Mid-Toronto Mitsubishi (where I purchased the car). They're quote for replacing my winter wheels with my summer wheels was 99.99 (Yes I know, its a simple DIY). The guy claimed that I would need to reprogram my TPMS and that is why it is that price. So I figured I would call Markham Mitsubishi, which is 5 minutes from my place. They're quote was 29.99 for the removing and switching of the tires. The lady also said that the TPMS would most likely reprogram itself and the reprogramming would be unneccessary. In the event where I would need to reprogram it, it would only be 49.99. Great, more reason for me to go to Markham Mitsubishi. So I go into get my tires swap, simple task it goes well. Meantime I ask the mechanic if he could aim my washer fluid "jets" as they are misaimed. He does this no problem. I get my car back its been sprayed/"washed" and it was good.
While waiting, I ask the lady at the counter various questions. I haven't had my first oil change yet and I was wondering if I should go synthetic or should I go stick to regular oil. She tells me since its new regular would be fine and work fine. On the other hand, I'm comparing this to what the guy from Mid-Toronto told me. I asked him about the oil change and he told me that my car only used synthetic. Also, the price at Mid-Toronto was about $40 more for a synthetic change. (Yes, I can buy my own oil and save some).
Thumbs up for Markham Mitsubishi.
P.S. Where should I go to get Royal Purple or Mobil 1 in Toronto?
MODS to Car: None
EDIT: Not to forget, the mechanic there is a good guy. He told me that he measured the tread on my tires since there was no marking for Front, Rear, Left or Right. But I only had 800km on them when I took it off so it didn't make much of a difference. Still a good job from him!
Firstly, I called up Mid-Toronto Mitsubishi (where I purchased the car). They're quote for replacing my winter wheels with my summer wheels was 99.99 (Yes I know, its a simple DIY). The guy claimed that I would need to reprogram my TPMS and that is why it is that price. So I figured I would call Markham Mitsubishi, which is 5 minutes from my place. They're quote was 29.99 for the removing and switching of the tires. The lady also said that the TPMS would most likely reprogram itself and the reprogramming would be unneccessary. In the event where I would need to reprogram it, it would only be 49.99. Great, more reason for me to go to Markham Mitsubishi. So I go into get my tires swap, simple task it goes well. Meantime I ask the mechanic if he could aim my washer fluid "jets" as they are misaimed. He does this no problem. I get my car back its been sprayed/"washed" and it was good.
While waiting, I ask the lady at the counter various questions. I haven't had my first oil change yet and I was wondering if I should go synthetic or should I go stick to regular oil. She tells me since its new regular would be fine and work fine. On the other hand, I'm comparing this to what the guy from Mid-Toronto told me. I asked him about the oil change and he told me that my car only used synthetic. Also, the price at Mid-Toronto was about $40 more for a synthetic change. (Yes, I can buy my own oil and save some).
Thumbs up for Markham Mitsubishi.P.S. Where should I go to get Royal Purple or Mobil 1 in Toronto?
MODS to Car: None
EDIT: Not to forget, the mechanic there is a good guy. He told me that he measured the tread on my tires since there was no marking for Front, Rear, Left or Right. But I only had 800km on them when I took it off so it didn't make much of a difference. Still a good job from him!
Last edited by laksman91; Apr 2, 2009 at 09:12 PM. Reason: Include mods
Newbie
Joined: Sep 2006
Posts: 52
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From: Toronto, Canada
wow things must've changed a lot then
only a year and a half ago when i took my lancer for service they'd try to rip me off in some way or another, by saying i need this and that when it was obviously not needed.
but anyway
regarding synthetic vs mineral.. i did some reading a while back and quite a few tuning companies found that under heavy engine stress and for longetivity, synthetic proves to be better. quite a few mineral-oil fans like the rotary engine are finding that synthetic is as good, if not better than mineral.
just some food for thought!
you can get the oils from your local cantire
only a year and a half ago when i took my lancer for service they'd try to rip me off in some way or another, by saying i need this and that when it was obviously not needed.
but anyway
regarding synthetic vs mineral.. i did some reading a while back and quite a few tuning companies found that under heavy engine stress and for longetivity, synthetic proves to be better. quite a few mineral-oil fans like the rotary engine are finding that synthetic is as good, if not better than mineral.
just some food for thought!
you can get the oils from your local cantire
Former Sponsor
Joined: Jul 2007
Posts: 2,362
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From: the land between lancer and evo
thats the problem the standards vary greatly, not just from dealership to dealership but in some ways person to person that you deal with at that dealership.
There is one dealership we are about to ink an agreement with only because they seem to be commited to trying to be the best. And here on out try to tighten their game. They hopefully will commit to a no hassle policy when it comes to installing mods that are more or less warranty compliant. and not charge you an arm and a leg to do it.
I will post more when things are final.
There is one dealership we are about to ink an agreement with only because they seem to be commited to trying to be the best. And here on out try to tighten their game. They hopefully will commit to a no hassle policy when it comes to installing mods that are more or less warranty compliant. and not charge you an arm and a leg to do it.
I will post more when things are final.
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I think it's good to take a look and see if the car had mods or not. If the car remained completely stock and the dealership gives a hard time. That is guaranteed poor service.
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If they're sold out just ask for a rain check. I got a rain check for a few. I'll bring the jug to the dealer when I get my oil changed next.
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Former Sponsor
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From: the land between lancer and evo
GOOD FIND!!!
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From: toronto
i never had a good experience from them
I hate Markham Mitsubishi... they lie and lie and lie....
They said they were going to give me free touch up.. when i came.. they were asking for money.
my car shut off while i was on the road.. i told them i was in NEUTRAL. and they said... putting the car in neutral will turn the engine off. "its a safety feature"..... so i asked how am i supposed to warm up my car and what to do at a red light as a rhetorical question and the guy said. "keep your foot on the clutch"
i heard a weird noise from the intake. they looked at it and said that the 2008 GTS engine is more powerful than the other models so its normal.. they said it was turboed. (i went to a friend to check out the intake and he fixed it... it wasn't installed properly)
Guess they just dont like me
I hate Markham Mitsubishi... they lie and lie and lie....
They said they were going to give me free touch up.. when i came.. they were asking for money.
my car shut off while i was on the road.. i told them i was in NEUTRAL. and they said... putting the car in neutral will turn the engine off. "its a safety feature"..... so i asked how am i supposed to warm up my car and what to do at a red light as a rhetorical question and the guy said. "keep your foot on the clutch"
i heard a weird noise from the intake. they looked at it and said that the 2008 GTS engine is more powerful than the other models so its normal.. they said it was turboed. (i went to a friend to check out the intake and he fixed it... it wasn't installed properly)
Guess they just dont like me
Last edited by smoke; Apr 3, 2009 at 07:04 AM.
maybe it does vary from person to person.
Generally I've had great experiences at markham. only reason why I bought my car from them was because of the service and attention I received. (plus the front counter girl is hot lol)
every time i brought up a problem, they were really eager to help me with it and make suggestions and not even charge me
Generally I've had great experiences at markham. only reason why I bought my car from them was because of the service and attention I received. (plus the front counter girl is hot lol)
every time i brought up a problem, they were really eager to help me with it and make suggestions and not even charge me
Former Sponsor
Joined: Jul 2007
Posts: 2,362
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From: the land between lancer and evo
this is the problem with Mitsubishi Dealerships in general, and in the end I blame Mitsubishi Canada. Their standards are really really lose when it comes to the dealership experience. I walk in there (personally) and I feel like they kinda done really care. For example when you hear a dealership tell you, No you cant put 16" steelies for your winter tires on your GTS. 17"Rims are recommend?
You know how i heard about that one, I had a group buy for tires going on, someone ended up going to the wrong location, and called me up on the phone and said, I came for the group buy but they told me they dont have those tires, also they told me I can only put 17" tires on. haha I started laughing, but then I thought to myself, thats kinda F'd up.
So far out of all the dealerships very few have met the minimum threshold of good service. When i get feedback, I hear left and right people getting shafted. Things that you just dont hear about from other manufacturers. I am putting together a white paper to send in to Mitsu Corp, but at this stage in the game, even if they wanted to act on the proposal, I know they would run into a huge back lash, even a lawsuit from the Dealers.
My idea was to more or less Nationalize some of the dealerships, hell build more but under a corporate branding strategy. This arguement is similar to what people have gone thru with Bell Mobility.
In the good days, your cell phone company was all one big Corporate entitity, but then someone came up with the idea, hey lets run a franchising system, and slowly powers were stripped away from the front line call center, those free phone upgrades via the phone, Gone. using your Hardware upgrade credit over the phone, Gone!. You walk into a store, and they refuse your phone service because they are not a real corporate store. haha did you know that there is no "Corp" stores in brampton. at all. no one would warranty my phone because the official Bell Corporate Extended Warranty they didnt touch. WTF , I walk out of the store it says bell. like any other store. And dont get me started about the service and getting raped over phone prices... now i have been with bell for 15 years, and they treat you like you havebeen there for 5 minutes. lol I say i want that nice Latest gen phone, what can you do for me. well sir, I can give you 400 dollars in features but i cant do anything about the hardware, its outside of our control.
How is this related the Mitsubishi structure.... Lets look at the standards
well instead of a nice picture of Mitsubishi Canada in the middle with a nice ring of dealerships all going in a nice uniform circle around Mitsu canada, the reality is that some dealerships are not even on the same orbit as others, some play fast and loose with Mitsubishi Standards and others are ok.
The biggest complain I hear is an arbitrary decision making process about warranty claims, or when it comes to dealing with problems. The number one thing is, your not covered. A good example is what happend to jappaswat (cant remember the exact spelling of his username lol) He goes in, hey my tires are wearing out really bad, i am at 10,000 km and my front tires are balding. They say, oh your out of alignment, lets line it up for ya and do a rotation, (not sure but would be surprised if they chargd him for that, fine seems fair) He comes back again and now the tires that were in the rear and rotated to the front are seeming to be burning up in the same fashion as before. They tell him, we think its a Dunlop problem, we dont cover their warranties, talk to them. After explaining the situation they tell him more or less that its your alignment talk to Mitsu. I lost count after how many round trips he made. but in the end no one admitted fault, he got stuck in a loop, and I think dunlop felt somewhat sorry for him and gave him a prorated rate towards new tires 50%.
I am somewhat afraid to ask him again if its happening again.
My point is, when you have a serious problem, it seems like *some dealer dont give a hoot.
A nationalization or introduction of a corporate structure to the service departments" may force some dealerships to tighten their game or worry about losing business. I think alot of people would stop going to their home dealership if they knew that there was a better run one down the ways.
I am not saying all dealerships are bad, some are pretty good. there is one that I am really starting to like actually which seems like they care. Which wants to actually work with the Car club. That would mean if someone has a problem, I and the service manager want to hear about it.
I dont want to highjack this thread so I will be creating a thread soon titled Mitsubishi Nationalization. You can comment there.
Other then that I think Markham is pretty decent in terms of standard and operation. at least based on what i hear.
You know how i heard about that one, I had a group buy for tires going on, someone ended up going to the wrong location, and called me up on the phone and said, I came for the group buy but they told me they dont have those tires, also they told me I can only put 17" tires on. haha I started laughing, but then I thought to myself, thats kinda F'd up.
So far out of all the dealerships very few have met the minimum threshold of good service. When i get feedback, I hear left and right people getting shafted. Things that you just dont hear about from other manufacturers. I am putting together a white paper to send in to Mitsu Corp, but at this stage in the game, even if they wanted to act on the proposal, I know they would run into a huge back lash, even a lawsuit from the Dealers.
My idea was to more or less Nationalize some of the dealerships, hell build more but under a corporate branding strategy. This arguement is similar to what people have gone thru with Bell Mobility.
In the good days, your cell phone company was all one big Corporate entitity, but then someone came up with the idea, hey lets run a franchising system, and slowly powers were stripped away from the front line call center, those free phone upgrades via the phone, Gone. using your Hardware upgrade credit over the phone, Gone!. You walk into a store, and they refuse your phone service because they are not a real corporate store. haha did you know that there is no "Corp" stores in brampton. at all. no one would warranty my phone because the official Bell Corporate Extended Warranty they didnt touch. WTF , I walk out of the store it says bell. like any other store. And dont get me started about the service and getting raped over phone prices... now i have been with bell for 15 years, and they treat you like you havebeen there for 5 minutes. lol I say i want that nice Latest gen phone, what can you do for me. well sir, I can give you 400 dollars in features but i cant do anything about the hardware, its outside of our control.
How is this related the Mitsubishi structure.... Lets look at the standards
well instead of a nice picture of Mitsubishi Canada in the middle with a nice ring of dealerships all going in a nice uniform circle around Mitsu canada, the reality is that some dealerships are not even on the same orbit as others, some play fast and loose with Mitsubishi Standards and others are ok.
The biggest complain I hear is an arbitrary decision making process about warranty claims, or when it comes to dealing with problems. The number one thing is, your not covered. A good example is what happend to jappaswat (cant remember the exact spelling of his username lol) He goes in, hey my tires are wearing out really bad, i am at 10,000 km and my front tires are balding. They say, oh your out of alignment, lets line it up for ya and do a rotation, (not sure but would be surprised if they chargd him for that, fine seems fair) He comes back again and now the tires that were in the rear and rotated to the front are seeming to be burning up in the same fashion as before. They tell him, we think its a Dunlop problem, we dont cover their warranties, talk to them. After explaining the situation they tell him more or less that its your alignment talk to Mitsu. I lost count after how many round trips he made. but in the end no one admitted fault, he got stuck in a loop, and I think dunlop felt somewhat sorry for him and gave him a prorated rate towards new tires 50%.
I am somewhat afraid to ask him again if its happening again.
My point is, when you have a serious problem, it seems like *some dealer dont give a hoot.
A nationalization or introduction of a corporate structure to the service departments" may force some dealerships to tighten their game or worry about losing business. I think alot of people would stop going to their home dealership if they knew that there was a better run one down the ways.
I am not saying all dealerships are bad, some are pretty good. there is one that I am really starting to like actually which seems like they care. Which wants to actually work with the Car club. That would mean if someone has a problem, I and the service manager want to hear about it.
I dont want to highjack this thread so I will be creating a thread soon titled Mitsubishi Nationalization. You can comment there.
Other then that I think Markham is pretty decent in terms of standard and operation. at least based on what i hear.
Newbie
Joined: Sep 2006
Posts: 52
Likes: 0
From: Toronto, Canada
this is the problem with Mitsubishi Dealerships in general, and in the end I blame Mitsubishi Canada. Their standards are really really lose when it comes to the dealership experience. I walk in there (personally) and I feel like they kinda done really care. For example when you hear a dealership tell you, No you cant put 16" steelies for your winter tires on your GTS. 17"Rims are recommend?
You know how i heard about that one, I had a group buy for tires going on, someone ended up going to the wrong location, and called me up on the phone and said, I came for the group buy but they told me they dont have those tires, also they told me I can only put 17" tires on. haha I started laughing, but then I thought to myself, thats kinda F'd up.
So far out of all the dealerships very few have met the minimum threshold of good service. When i get feedback, I hear left and right people getting shafted. Things that you just dont hear about from other manufacturers. I am putting together a white paper to send in to Mitsu Corp, but at this stage in the game, even if they wanted to act on the proposal, I know they would run into a huge back lash, even a lawsuit from the Dealers.
My idea was to more or less Nationalize some of the dealerships, hell build more but under a corporate branding strategy. This arguement is similar to what people have gone thru with Bell Mobility.
In the good days, your cell phone company was all one big Corporate entitity, but then someone came up with the idea, hey lets run a franchising system, and slowly powers were stripped away from the front line call center, those free phone upgrades via the phone, Gone. using your Hardware upgrade credit over the phone, Gone!. You walk into a store, and they refuse your phone service because they are not a real corporate store. haha did you know that there is no "Corp" stores in brampton. at all. no one would warranty my phone because the official Bell Corporate Extended Warranty they didnt touch. WTF , I walk out of the store it says bell. like any other store. And dont get me started about the service and getting raped over phone prices... now i have been with bell for 15 years, and they treat you like you havebeen there for 5 minutes. lol I say i want that nice Latest gen phone, what can you do for me. well sir, I can give you 400 dollars in features but i cant do anything about the hardware, its outside of our control.
How is this related the Mitsubishi structure.... Lets look at the standards
well instead of a nice picture of Mitsubishi Canada in the middle with a nice ring of dealerships all going in a nice uniform circle around Mitsu canada, the reality is that some dealerships are not even on the same orbit as others, some play fast and loose with Mitsubishi Standards and others are ok.
The biggest complain I hear is an arbitrary decision making process about warranty claims, or when it comes to dealing with problems. The number one thing is, your not covered. A good example is what happend to jappaswat (cant remember the exact spelling of his username lol) He goes in, hey my tires are wearing out really bad, i am at 10,000 km and my front tires are balding. They say, oh your out of alignment, lets line it up for ya and do a rotation, (not sure but would be surprised if they chargd him for that, fine seems fair) He comes back again and now the tires that were in the rear and rotated to the front are seeming to be burning up in the same fashion as before. They tell him, we think its a Dunlop problem, we dont cover their warranties, talk to them. After explaining the situation they tell him more or less that its your alignment talk to Mitsu. I lost count after how many round trips he made. but in the end no one admitted fault, he got stuck in a loop, and I think dunlop felt somewhat sorry for him and gave him a prorated rate towards new tires 50%.
I am somewhat afraid to ask him again if its happening again.
My point is, when you have a serious problem, it seems like *some dealer dont give a hoot.
A nationalization or introduction of a corporate structure to the service departments" may force some dealerships to tighten their game or worry about losing business. I think alot of people would stop going to their home dealership if they knew that there was a better run one down the ways.
I am not saying all dealerships are bad, some are pretty good. there is one that I am really starting to like actually which seems like they care. Which wants to actually work with the Car club. That would mean if someone has a problem, I and the service manager want to hear about it.
I dont want to highjack this thread so I will be creating a thread soon titled Mitsubishi Nationalization. You can comment there.
Other then that I think Markham is pretty decent in terms of standard and operation. at least based on what i hear.
You know how i heard about that one, I had a group buy for tires going on, someone ended up going to the wrong location, and called me up on the phone and said, I came for the group buy but they told me they dont have those tires, also they told me I can only put 17" tires on. haha I started laughing, but then I thought to myself, thats kinda F'd up.
So far out of all the dealerships very few have met the minimum threshold of good service. When i get feedback, I hear left and right people getting shafted. Things that you just dont hear about from other manufacturers. I am putting together a white paper to send in to Mitsu Corp, but at this stage in the game, even if they wanted to act on the proposal, I know they would run into a huge back lash, even a lawsuit from the Dealers.
My idea was to more or less Nationalize some of the dealerships, hell build more but under a corporate branding strategy. This arguement is similar to what people have gone thru with Bell Mobility.
In the good days, your cell phone company was all one big Corporate entitity, but then someone came up with the idea, hey lets run a franchising system, and slowly powers were stripped away from the front line call center, those free phone upgrades via the phone, Gone. using your Hardware upgrade credit over the phone, Gone!. You walk into a store, and they refuse your phone service because they are not a real corporate store. haha did you know that there is no "Corp" stores in brampton. at all. no one would warranty my phone because the official Bell Corporate Extended Warranty they didnt touch. WTF , I walk out of the store it says bell. like any other store. And dont get me started about the service and getting raped over phone prices... now i have been with bell for 15 years, and they treat you like you havebeen there for 5 minutes. lol I say i want that nice Latest gen phone, what can you do for me. well sir, I can give you 400 dollars in features but i cant do anything about the hardware, its outside of our control.
How is this related the Mitsubishi structure.... Lets look at the standards
well instead of a nice picture of Mitsubishi Canada in the middle with a nice ring of dealerships all going in a nice uniform circle around Mitsu canada, the reality is that some dealerships are not even on the same orbit as others, some play fast and loose with Mitsubishi Standards and others are ok.
The biggest complain I hear is an arbitrary decision making process about warranty claims, or when it comes to dealing with problems. The number one thing is, your not covered. A good example is what happend to jappaswat (cant remember the exact spelling of his username lol) He goes in, hey my tires are wearing out really bad, i am at 10,000 km and my front tires are balding. They say, oh your out of alignment, lets line it up for ya and do a rotation, (not sure but would be surprised if they chargd him for that, fine seems fair) He comes back again and now the tires that were in the rear and rotated to the front are seeming to be burning up in the same fashion as before. They tell him, we think its a Dunlop problem, we dont cover their warranties, talk to them. After explaining the situation they tell him more or less that its your alignment talk to Mitsu. I lost count after how many round trips he made. but in the end no one admitted fault, he got stuck in a loop, and I think dunlop felt somewhat sorry for him and gave him a prorated rate towards new tires 50%.
I am somewhat afraid to ask him again if its happening again.
My point is, when you have a serious problem, it seems like *some dealer dont give a hoot.
A nationalization or introduction of a corporate structure to the service departments" may force some dealerships to tighten their game or worry about losing business. I think alot of people would stop going to their home dealership if they knew that there was a better run one down the ways.
I am not saying all dealerships are bad, some are pretty good. there is one that I am really starting to like actually which seems like they care. Which wants to actually work with the Car club. That would mean if someone has a problem, I and the service manager want to hear about it.
I dont want to highjack this thread so I will be creating a thread soon titled Mitsubishi Nationalization. You can comment there.
Other then that I think Markham is pretty decent in terms of standard and operation. at least based on what i hear.
Newbie
Joined: Apr 2008
Posts: 76
Likes: 0
From: toronto
every time i meet people.. they compliment on my car and the price i got it for...
but i feel crappy inside.. knowing that i spent so much money fixing problems that i should not see until next year.
the markham staff are always having a smoke and i always have to wait for them to finish before they talk to me.. then they shake my hand and my hand smells like smoke. urgh.
mind you, i used to smoke.. and i would always use my left hand so that my right is clean when i do business. i think thats basic business protocal and respect.
about the alignment. I HAD TO PAY FOR IT. they said that its not under warranty.. i paid freaking 100 bucks... i tell everyone i know to never buy a mitsu... i love my lancer.. but honestly.. there has to be a threshold for bad service and bad products... if i get started on the paint issue.. ill have a stroke... so ill leave that alone
in business they say: if you treat a customer good... he will tell 1 person.
if you treat that customer bad... he will tell 10 people about the experience...but for me.... if you treat me good, ill tell 10 people... if you treat me bad, ill tell the world....until i get compensation..
compensation in mitsu's case=free alignment next year or refund for what i paid... fix the damn paint (btw my car came with a scratch.. a huge one on the passenger door and they didn't car cuz i just paid before tey showed me my car)...and a huge appology from all the staff that lied to me..
thank god RRM is there...i like their service
but i feel crappy inside.. knowing that i spent so much money fixing problems that i should not see until next year.
the markham staff are always having a smoke and i always have to wait for them to finish before they talk to me.. then they shake my hand and my hand smells like smoke. urgh.
mind you, i used to smoke.. and i would always use my left hand so that my right is clean when i do business. i think thats basic business protocal and respect.
about the alignment. I HAD TO PAY FOR IT. they said that its not under warranty.. i paid freaking 100 bucks... i tell everyone i know to never buy a mitsu... i love my lancer.. but honestly.. there has to be a threshold for bad service and bad products... if i get started on the paint issue.. ill have a stroke... so ill leave that alone
in business they say: if you treat a customer good... he will tell 1 person.
if you treat that customer bad... he will tell 10 people about the experience...but for me.... if you treat me good, ill tell 10 people... if you treat me bad, ill tell the world....until i get compensation..
compensation in mitsu's case=free alignment next year or refund for what i paid... fix the damn paint (btw my car came with a scratch.. a huge one on the passenger door and they didn't car cuz i just paid before tey showed me my car)...and a huge appology from all the staff that lied to me..
thank god RRM is there...i like their service