bitter experience with tactrix.com
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Joined: Feb 2008
Posts: 2
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From: Russia
bitter experience with tactrix.com
Hi, everybody.
I want to tell you about my experience with tactrix.com shop.
I live in Russia and i need to buy an openport 2.0 so i wrote them a letter that i want to buy and they agreed to send it to russia it was in October, untill now i do not have cable. They just ignore me, when i write from my postbox, when i write from another postbox they answer immediately.
Here is our correspondence from the beginning until now:
So I make this letter to warn everybody from situation which i have
I lost any hope to relieve cable, but if anyone can push them i will be very thankful
I want to tell you about my experience with tactrix.com shop.
I live in Russia and i need to buy an openport 2.0 so i wrote them a letter that i want to buy and they agreed to send it to russia it was in October, untill now i do not have cable. They just ignore me, when i write from my postbox, when i write from another postbox they answer immediately.
Here is our correspondence from the beginning until now:
how many times should i make new e-mail account to make you answer me???
18 января 2010 г. 15:53 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, any news???
28 декабря 2009 г. 12:48 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Amanda, please, make me happy on New Year
Tell me something!
17 декабря 2009 г. 21:24 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, Amanda, do you have any news?
3 декабря 2009 г. 16:59 пользователь Алексей Кочнов <5077588@gmail.com> написал:
OK, it is
Aleksey Kochnov
121248, Russian Federation, Moscow, street Kutuzovsky prospect, building 14, flat 246
Thank you, waiting for status update...
1 декабря 2009 г. 23:54 пользователь Tactrix Sales <sales@tactrix.com> написал:
We’re sorry for the delay –we’ve been waiting on our shipper to notify us as to the whereabouts of this parcel –it’s rare that we’ll have a shipment virtually “disappear”. We can ship you a replacement. Could you confirm your current shipping address?
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Thursday, November 26, 2009 10:36 PM
To: Tactrix Sales
Subject: Re: Shipping to russia
Still no answer from you...
20 ноября 2009 г. 9:47 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Good day
Answer please
Thank you
11 ноября 2009 г. 15:02 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, Amanda
I am sorry, but do you have any news?
Thank you
6 ноября 2009 г. 2:38 пользователь Tactrix Sales <sales@tactrix.com> написал:
I appreciate your patience. Before we send a replacement, we want to make sure to at least locate the parcel, so we’re not duplicating our efforts. We should know by tomorrow whether this parcel is retrievable…
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Thursday, November 05, 2009 1:31 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Hello Amanda
Sorry for persistence, do you have any news?
Thank you
29 октября 2009 г. 9:58 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello!
OK - 8444 are last 4 digits
aleksey.kochnov@gmail.com works, i use this because you didn't answer when i write from that adress
waiting for your feedback...
Kind regards,
Aleksey Kochnov
29 октября 2009 г. 3:22 пользователь Tactrix Sales <sales@tactrix.com> написал:
Thanks for writing back to us. You should have received your order a while ago. We have put in inquiry in with our shipper, and should have a response within the next 1-3 business days. By that time, we should know the location of your parcel.
For security reasons, as you are not using the email address provided on your account, we will need to know the last four digits of the credit card you used, as well as the full shipping address of your order, before we can proceed with further information.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Wednesday, October 28, 2009 5:39 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Hello, Amanda
Would you please update status information about shipment?
Still no information on usps.com
Thank you
16 октября 2009 г. 14:46 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hope so
Thank you
2009/10/13 Tactrix Sales <sales@tactrix.com>
Sure thing –we sent the tracking number to the email address as well. It’s the following: CJ230552039US
Please note, these parcels can take up to 2 weeks before they are received. USPS does not provide up to date scan by scan transit information for the parcel, until its delivery –the tracking number is for delivery confirmation only, and provided for you to follow up with your local postal carrier, to claim the parcel, as most countries require follow up due to specific custom requirements.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Tuesday, October 13, 2009 1:25 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Could you please advice the tracking number?
I did not receive any email on Aleksey.kochnov@gmail.com
13 октября 2009 г. 5:19 пользователь Tactrix Sales <sales@tactrix.com> написал:
Thank you for contacting us at Tactrix!
We noticed that you first placed your order at the end of July –we’re sorry for the delay in shipping your order. When you first placed your order, we had just run out of full adaptor set Openport cable. We now have it back in stock, and just recently shipped it to you, on the 8th of October. You should receive it within another weeks time. We sent an email notifying you of this change in availability, to the email address provided on the order: aleksey.kochnov@gmail.com
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Sunday, October 11, 2009 10:27 PM
To: Tactrix Sales
Subject: Re: Shipping to russia
Thats great!
I've made an order and payed
It is in shipped status for 2 month!
Where is it? Order #9894
You doesn't answer my letters, but a letter with new customer you answer in 1 day...
Aleksey Kochnov
order #9894
2009/10/9 Tactrix Sales <sales@tactrix.com>
Thanks for contacting us at Tactrix!
Absolutely –we’ve found most of our customers from Russia prefer this method, of shipment, instead of Fedex, as it lessens the custom fee’s/requirements met out by your country. You’ll have the option of selecting this shipping method, when you place your online order.
Let us know if you have further questions, as your business is important to us.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Friday, October 09, 2009 3:42 AM
To: Tactrix Sales
Subject: Shipping to russia
Hello, I'm going to purchase a OpenPort 2.0 with Full Adapter Set.
Is it possible to send it to Russia using usps?
Thank you
18 января 2010 г. 15:53 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, any news???
28 декабря 2009 г. 12:48 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Amanda, please, make me happy on New Year
Tell me something!
17 декабря 2009 г. 21:24 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, Amanda, do you have any news?
3 декабря 2009 г. 16:59 пользователь Алексей Кочнов <5077588@gmail.com> написал:
OK, it is
Aleksey Kochnov
121248, Russian Federation, Moscow, street Kutuzovsky prospect, building 14, flat 246
Thank you, waiting for status update...
1 декабря 2009 г. 23:54 пользователь Tactrix Sales <sales@tactrix.com> написал:
We’re sorry for the delay –we’ve been waiting on our shipper to notify us as to the whereabouts of this parcel –it’s rare that we’ll have a shipment virtually “disappear”. We can ship you a replacement. Could you confirm your current shipping address?
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Thursday, November 26, 2009 10:36 PM
To: Tactrix Sales
Subject: Re: Shipping to russia
Still no answer from you...
20 ноября 2009 г. 9:47 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Good day
Answer please
Thank you
11 ноября 2009 г. 15:02 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello, Amanda
I am sorry, but do you have any news?
Thank you
6 ноября 2009 г. 2:38 пользователь Tactrix Sales <sales@tactrix.com> написал:
I appreciate your patience. Before we send a replacement, we want to make sure to at least locate the parcel, so we’re not duplicating our efforts. We should know by tomorrow whether this parcel is retrievable…
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Thursday, November 05, 2009 1:31 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Hello Amanda
Sorry for persistence, do you have any news?
Thank you
29 октября 2009 г. 9:58 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hello!
OK - 8444 are last 4 digits
aleksey.kochnov@gmail.com works, i use this because you didn't answer when i write from that adress
waiting for your feedback...
Kind regards,
Aleksey Kochnov
29 октября 2009 г. 3:22 пользователь Tactrix Sales <sales@tactrix.com> написал:
Thanks for writing back to us. You should have received your order a while ago. We have put in inquiry in with our shipper, and should have a response within the next 1-3 business days. By that time, we should know the location of your parcel.
For security reasons, as you are not using the email address provided on your account, we will need to know the last four digits of the credit card you used, as well as the full shipping address of your order, before we can proceed with further information.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Wednesday, October 28, 2009 5:39 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Hello, Amanda
Would you please update status information about shipment?
Still no information on usps.com
Thank you
16 октября 2009 г. 14:46 пользователь Алексей Кочнов <5077588@gmail.com> написал:
Hope so
Thank you
2009/10/13 Tactrix Sales <sales@tactrix.com>
Sure thing –we sent the tracking number to the email address as well. It’s the following: CJ230552039US
Please note, these parcels can take up to 2 weeks before they are received. USPS does not provide up to date scan by scan transit information for the parcel, until its delivery –the tracking number is for delivery confirmation only, and provided for you to follow up with your local postal carrier, to claim the parcel, as most countries require follow up due to specific custom requirements.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Tuesday, October 13, 2009 1:25 AM
To: Tactrix Sales
Subject: Re: Shipping to russia
Could you please advice the tracking number?
I did not receive any email on Aleksey.kochnov@gmail.com
13 октября 2009 г. 5:19 пользователь Tactrix Sales <sales@tactrix.com> написал:
Thank you for contacting us at Tactrix!
We noticed that you first placed your order at the end of July –we’re sorry for the delay in shipping your order. When you first placed your order, we had just run out of full adaptor set Openport cable. We now have it back in stock, and just recently shipped it to you, on the 8th of October. You should receive it within another weeks time. We sent an email notifying you of this change in availability, to the email address provided on the order: aleksey.kochnov@gmail.com
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Sunday, October 11, 2009 10:27 PM
To: Tactrix Sales
Subject: Re: Shipping to russia
Thats great!
I've made an order and payed
It is in shipped status for 2 month!
Where is it? Order #9894
You doesn't answer my letters, but a letter with new customer you answer in 1 day...
Aleksey Kochnov
order #9894
2009/10/9 Tactrix Sales <sales@tactrix.com>
Thanks for contacting us at Tactrix!
Absolutely –we’ve found most of our customers from Russia prefer this method, of shipment, instead of Fedex, as it lessens the custom fee’s/requirements met out by your country. You’ll have the option of selecting this shipping method, when you place your online order.
Let us know if you have further questions, as your business is important to us.
Kind regards,
Amanda
Tactrix Inc.
From: Алексей Кочнов [mailto:5077588@gmail.com]
Sent: Friday, October 09, 2009 3:42 AM
To: Tactrix Sales
Subject: Shipping to russia
Hello, I'm going to purchase a OpenPort 2.0 with Full Adapter Set.
Is it possible to send it to Russia using usps?
Thank you
So I make this letter to warn everybody from situation which i have
I lost any hope to relieve cable, but if anyone can push them i will be very thankful
Evolving Member
Joined: Feb 2008
Posts: 254
Likes: 1
From: SoCal
If you go to http://www.usps.com/shipping/trackandconfirm.htm and enter the tracking number they gave you i.e. CJ230552039US, it shows the following:
Label/Receipt Number: CJ23 0552 039U S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on August 7, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item.
Information on this item has been restored from offline files and will be available online for 30 days from 10/09/2009.
This seems to indicate USPS may not have received the item from Tactrix. Even if USPS did receive the cable from Tactrix and ship it, it is Tactrix's responsibility to follow up as far as where it got to, and to promptly ship a replacement if one did not reach the intended destination.
Label/Receipt Number: CJ23 0552 039U S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on August 7, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item.
Information on this item has been restored from offline files and will be available online for 30 days from 10/09/2009.
This seems to indicate USPS may not have received the item from Tactrix. Even if USPS did receive the cable from Tactrix and ship it, it is Tactrix's responsibility to follow up as far as where it got to, and to promptly ship a replacement if one did not reach the intended destination.
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