(GOT SERVICE??) Service Department Changing for the Better!!
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Evolving Member
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From: Mitsubishi Santa Monica
There are a few places where you can get your Evo serviced in Los Angeles. Huntington Beach has by far earned the best reputation when it comes to Evo sales and Service. But it can be a little far for some of us to get to. It seems Union Mitsubishi is stepping up there service ethics. So if your in the LoS Angeles area and you need service, this may be a better alternative. Especially since some of the dealers in the area have closed down.
Mostly I'm trying to change the way dealers service Evo customers. Unfortunately a lot of dealers have a bad reputation of not knowing how to work on Evo's and voiding warranties. I had a long meeting with the service and parts manager about all the service issues on Evo's. The service manager and owner agreed to dramatically change they way the service Evo customers. They won't report Mod's to Mitsu Corporate and they will go the extra mile to make sure if a part need to be replace under warranty then they will make sure it will be cover under warranty. Unfortunatly I've trying to convince Glendale Mitsubishi to do the same but there just not listening.
Example: There was a sight noise coming from the tranny when the clutch was depressed. It was hardly noticeable. I took it to service to have them take a look at it. Turns out it was the throw out bearing. Not only did they replace the throw out bearing. But on the service test drive the notice a slight grind shifting from 3rd to 4th gear. So they replace syncro's 3 thru 5. The service manager also notice a couple of burn spots on my clutch and it was about 50% gone (ok I burn the clutch a couple of times) sense the tranny had already been drop he offered to replace the clutch. All I had to do was pay for the parts. So all in all from a small noise from the clutch i got a new syncro 's 3 thru 5, transmission fluids changed and a new clutch assembly for a little over $350.
The car should be ready Tuesday, just in time for the New Year.
I also talked to the service manager at Union and work a discount to all EvoM members. When you go to get you car serviced ask for Gerome and mention that you’re an EvoM member to get a discount off the labor.
There service # is 213-368-1900
Mostly I'm trying to change the way dealers service Evo customers. Unfortunately a lot of dealers have a bad reputation of not knowing how to work on Evo's and voiding warranties. I had a long meeting with the service and parts manager about all the service issues on Evo's. The service manager and owner agreed to dramatically change they way the service Evo customers. They won't report Mod's to Mitsu Corporate and they will go the extra mile to make sure if a part need to be replace under warranty then they will make sure it will be cover under warranty. Unfortunatly I've trying to convince Glendale Mitsubishi to do the same but there just not listening.
Example: There was a sight noise coming from the tranny when the clutch was depressed. It was hardly noticeable. I took it to service to have them take a look at it. Turns out it was the throw out bearing. Not only did they replace the throw out bearing. But on the service test drive the notice a slight grind shifting from 3rd to 4th gear. So they replace syncro's 3 thru 5. The service manager also notice a couple of burn spots on my clutch and it was about 50% gone (ok I burn the clutch a couple of times) sense the tranny had already been drop he offered to replace the clutch. All I had to do was pay for the parts. So all in all from a small noise from the clutch i got a new syncro 's 3 thru 5, transmission fluids changed and a new clutch assembly for a little over $350.
The car should be ready Tuesday, just in time for the New Year.
I also talked to the service manager at Union and work a discount to all EvoM members. When you go to get you car serviced ask for Gerome and mention that you’re an EvoM member to get a discount off the labor.
There service # is 213-368-1900
Last edited by Clue?sion; Dec 24, 2004 at 04:12 PM.
Thread Starter
Evolving Member
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From: Mitsubishi Santa Monica
No The service manager promised not to report any mod's the Corporate. That way you can take the car in with peace of mind knowing your warranty will not get void just cause you got the oil changed


