ya, well the chunk of enkie wheel thats tore up was not like that when I took it in. And neither where the brand new boxed 5zigen wheels. District manager told me oh we didn't do that, theres no way, or machines cant do that blah blah. Then he said that the chipped bare metal parts around the lip of my stock wheels was done by an alignment machine. Funny I never noticed them before, nor the huge scrape and chunk on one of the spokes. Guess Its time to talk to the BBB and small claims.