Mitsu dealer issues
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Evolving Member
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From: Bloomington, IL
Mitsu dealer issues
Heres the scoop,
a few months ago i took my evo in to get the 4th gear grind checked out. I find out that the 3rd and 4th gears are chipped, the all but two synchros need to be replaced, and that they will have to keep my car for a bout a week.
I agree and let them get started since the car is only 6 months old and have never tracked or launched this car. I week later they call me to tell me that the parts are backordered with no eta but since my gears are chipped i can't have my car back.
finally i get an eta of 3 weeks. So three weeks later (day before HIN) my car is done. i thanked the mechanic for all of his hard work.
A few weeks later i got a survey from mitsu and the workmanship.
I was very nice but i thought that mitsu should be aware of these backordered parts in order to do something in the future. so in the time box i checked longer than expected. Below that i explained that it was not the dealer's fault but that of mitsu corp. Well the service tech didn't take this comment and low score very well. since i know him he called me and left me a nasty message. I called back to apologize but only because this score reflected his pay raise. (it was not a low score but not a perfect score) So it's been a few months since i've been there but i now need and oil filter and crush washer. I feel like a ***** when i go in there but hopefully i can make friends with them again because my gears feel a little choppy while shifting but that could be my clutch.
Just thought i would share this event with all of you.
a few months ago i took my evo in to get the 4th gear grind checked out. I find out that the 3rd and 4th gears are chipped, the all but two synchros need to be replaced, and that they will have to keep my car for a bout a week.
I agree and let them get started since the car is only 6 months old and have never tracked or launched this car. I week later they call me to tell me that the parts are backordered with no eta but since my gears are chipped i can't have my car back.
finally i get an eta of 3 weeks. So three weeks later (day before HIN) my car is done. i thanked the mechanic for all of his hard work.
A few weeks later i got a survey from mitsu and the workmanship.
I was very nice but i thought that mitsu should be aware of these backordered parts in order to do something in the future. so in the time box i checked longer than expected. Below that i explained that it was not the dealer's fault but that of mitsu corp. Well the service tech didn't take this comment and low score very well. since i know him he called me and left me a nasty message. I called back to apologize but only because this score reflected his pay raise. (it was not a low score but not a perfect score) So it's been a few months since i've been there but i now need and oil filter and crush washer. I feel like a ***** when i go in there but hopefully i can make friends with them again because my gears feel a little choppy while shifting but that could be my clutch.
Just thought i would share this event with all of you.
He shouldn't be leaving you nasty messages, it their fault anyways. They should have had an ETA anyways. Like I said it many times, its not Mitsu that sucks, its the people who work for them.
Originally Posted by glomeli
He shouldn't be leaving you nasty messages, it their fault anyways. They should have had an ETA anyways. Like I said it many times, its not Mitsu that sucks, its the people who work for them.
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Joined: Jul 2005
Posts: 111
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From: Atlanta, GA
Don't let dealership salespeople or service people guilt you into giving perfect scores on those surveys if they don't deserve it. Give them a fair score based on the promises they made and the work that was performed. If they want to ***** at you for it, tell them to cram it, they should have delivered as promised, and if there was going to be a delay, they should have notified you immediately and done something nice for you (small discount or free t-shirt, etc) to make up for it.
Half the reason Mitsubishi dealerships are as horrible as they are is because corporate gets back perfect survey scores all the time from customers who were pressured into filling them out that way, so they never really have any idea something is wrong until a customer has the ***** to stand up for himself.
Half the reason Mitsubishi dealerships are as horrible as they are is because corporate gets back perfect survey scores all the time from customers who were pressured into filling them out that way, so they never really have any idea something is wrong until a customer has the ***** to stand up for himself.