asdfadfs

 

got an issue? here's a tissue.. cheer up!!

 

have you tried to call them? sometimes they misplace thing or totally forget somethings.

 

Why would you wait 2 months? You should've contacted them a while ago and you still should call them or e-mail them rather than using the forum.

 

I appoligize for the miscomunication. We have spoken a few times and I explained to you that it will be a good time before we get any EVO VIII brake components in. If there is anything we can do to rectify the situation please do not hesitate to call or email.

Eric

 

i emailed enquiring about their GT35R kit , they replied saying they will get back to me ....this was like 2 weeks ago , this is what i call customer service

i went with my bussiness to a more serious company ....ATP

 

Again these are both extremely out of the ordinary. Kris and I are very on the ball when it comes to customer service and we do out best to get back to people in a timely fashion. Sometimes showroom traffic and phones prevent us from doing it as fast as we would like but these circumstances are not preventable. Two weeks is unacceptable I am extremely disapointed that you ended up going with another company. I do hope this litte event doesnt prevent you from using us in the future.

just out of Curiosity what were we to get "back to you" on?

Eric

 

Hi Eric,

I actually ran into the same thing in April (left msg, but no call back) ... but, since you guys are listening here ... I'd like to see about putting HKS 272 cams into my Evo towards the end of July (hopefully to coincide with a local Vishnu dyno day). What is the best way to get a hold of you guys (phone, email, evoM)?

l8r)

 

phone is always the best. The more time you you book ahead the better. We will take care of you

Eric

 

what an excellent way to treat the people who help pay your paychecks.

 

Chris and the rest of the AMS crew have been nothing short of awesome to me. I've been calling and calling about a Magnus Intake Manifold, and they are totally cool w/ it. Magnus is dragging their feet, not AMS. Any time I order from them, it gets to me w/in a day or two. I've called them w/ tech issues about goods that they don't even carry and are always more than happy to help. You really should call, and not try to make them look like asses on a message board. It only makes you look like an *** and nobody at all.
Peace,
Jeremy

 

i actually decided that i will go with your kit and i waited for your bank details to transfer the money !! but no one replied !!

on the other hand ATP replied promptly to all my questions , so i decided to go with them !

 

You: ring ring, ring ring...
AMS: Hello..
You: yes, i'd like your turbo kit for my evo.
AMS: Great, How'd you like to pay..

Get the picture? Pick up the damn phone people!!!

 

I also haven't had the best experience from AMS. Bought their catback in April and although the exhaust sits perfectly within the bumper recess and lined up with the cat, the exhaust is touching the rear sway bar and vibrates constantly.

After submitting photos of the problem via email they indicated the front adaptor was at fault and after two promises a replacement was being shipped, a call was needed and finally the adaptor was sent to me that day. The adaptor looked identical but i still went ahead and installed it but it made no difference.

They then promised to send a replacement exhaust, two phone calls later it still hasn't been received and the problem i was told last Friday was Fed-Ex's, am still waiting for a call back from AMS.

I haven't come on here before to mention it but the whole situation is becoming very frustrating.

 

I remember you very well. When we last talking Arne the Owner had a very close family member pass and was tying up alot of loose ends. I had not had a chance to sit down with him and work it out. It was most deffinetly my fault for not following up. You just unfortunetly caught us a very bad time. I am sure for every shop out there there are instances where people think they were treated unfairly or feel as if their buisness is not wanted. I Doubt there is any good buisness out there that would practice that way. so once again I am very sorry that you were treated in this manner. We have been around for a few years and the biggest reason we have stuck around is our customer service.

Eric