How do you know that?

I have discussed this with all parties, and have had no progress on the real issue...the one you mention. Why wouldn't I try this? I'm already a freak'n therapist, and that didn't work...

 

Actually, as I hear, although neither make be taking responsibility, I believe both have offered to fix it for free, but we are getting back into the thread that was removed now

 

They both have offered to pay for the removing of the engine, and re-installation...niether has offered to completely fix it on their dime.

I want the work done by the original engine builder. No one has offered to pay for that! + I don't expect them to! I want them to earn a good living. I want everyone in this industry to be able to profit.

 

hmmm, makes u think. guess its true that everything is a bussiness and everyne is in it to make money

 

I had a thread deleted because I just wanted our members not to get into the mess I got in with one of the vendor here. The funny thing is, the thread got deleted after the vendor contacted the mods.

 

But I have to ask you......did you follow the forum rules as listed here:
https://www.evolutionm.net/forums/sh...d.php?t=247259
AND
https://www.evolutionm.net/forums/sh...d.php?t=257258

Did you? I'm just asking since you brought this up. Members here need to realize that we as EvoM staff have nothing to gain by vendors ripping off people or offering things they cannot deliver. I believe we have dealt with the few examples of vendors like this in a very swift way. If we allowed that, our credibility would be shot and the 70,000+ members would go elsewhere. We take all complaints seriously as CharlesJ has said. He works his tail off to resolve issues brought to our attention, more often than not to our members benefit. I have in my sig a catch-all to people here who have an issue: CONTACT ME. I am all over the forums at all times of the day. If I can't answer your question, I will find someone that can. That being said, we cannot allow people bashing members OR vendors without proof and without the person being given a chance by us to answer the accusation. Once you call somebody out, it can't be called back, even if it was a misunderstanding or an honest mistake. I think our rules and controls help keep this site as fair and open as it can be.

J.D.

 

so we cant warn other members about a vendors "bad" per say business or customer service cause evom does not want a bad rep. hmmm if a member had a bad experience wants wrong with telling the rest of us??

 

No, that's fine, as long as it is done in accordance with the guidelines as I've linked to above. If you had a bad experience, would you rather post about it and vent, or let us assist you in making it better?

 

I can understand the numerous "how dare you delete my post" reactions we're getting. But what I understand is that they are all emotional reactions, and not posts based on thought. Many folks aren't thinking about what they are posting.

1. We have rules on this site. We have a specific rule regarding complaints about vendors. We, EvoM, actually try to step in and HELP YOU fix the problem before you make a negative post. If that doesn't work, then you are free to complain. We are trying to help the members, not the vendors.

2. Everyone complains about "warning other users." What they're ignoring is that (I'm saying it again) we are trying to fix the problem. Our goal is to solve your problem so that there's nothing to warn anyone about. Yes, if a vendor is openly scamming customers, we'll step in. But most rational people can admit that 90% of problems are just a miscommunication, a shipping error, etc.

3. If you don't like our rules, do not use this site. You agreed to the "Terms and Agreements" when you joined. Remember that. We do our best to look out for everyone's best interests.

4. As Charles already answered, we don't see every thread. I know that I personally wish I had more time to check EvoM because I only check certain forums in the limited time I have. So I'll freely admit that I miss things. That's why we depend on the users to use the "Report This Post" function if there's a problem. And if a vendor happens to be the person to report the post, that's just the way it is. But no matter what, that thread would have been removed if it was reported by a vendor or by John Q. Public. We are fair.

5. If EvoM was all about the money, then maybe I'd get a ****ing paycheck for doing this. Instead, I volunteer to moderate the boards in my spare time. So show an ounce of appreciation. Because I'm damn sure you wouldn't want the "job."

 

Just wanted to make one more post before we close it.

To give another perspective to why we do not just allow open bashing or bad mouthing of a vendor. The member writing that complaint/warning/bashing may be:

1) Wrong or lying. Yes it does happen and more often then you would think. I have personally dealt with cases where the member was just plain wrong and had their facts wrong. I have also had a small number of these where to member was lying on purpose because they did not like the vendor or were trying to leverage a negative review to get something they do not deserve. If we allowed either of these cases, we would be doing a grave injustice to the vendor and any member that read and believed it.

2) Involved in a miscommunication. This is the most frequent case by far. The member jumps to conclusion and writes negative comments that often sound like a horror story. However, when I get involved and sort through the facts, I often find it comes down to a simple fixable innocent miscommunication caused by one or both parties. The problem is made worse because rather than trying to solve the problem, they just get mad and post here. These are however the ones I help the most. If the miscommunication was not caused by the member and they are still dissatisfied by the experience, they are still permitted to make a review as long as they state the facts and that it was resolved.

3) Correct. Sometimes, the member posting the complaint is absolutely correct. In this case, once I verify this, the vendor has the choice to make it right or they will be removed from the site. Occasionally, the vendor makes a fair offer to fix the problem in which case they can stay, however due to the situation, the customer is still unsatisfied as in the case at hand. Regardless of the outcome, these members are permitted to share their story AFTER following the rules and as long as they share all the facts.


Furthermore, if you simply flame a vendor, of course its going to be deleted just the same as if you flame another member