And what does that mean to you?

You as a customer to us can now log in to see the progress of your build at anytime you want. you will be able to see each task you asked us to do to your car, and if it is done or not. Also, any and all parts you wanted, or that were required for your build/repairs will be listed.

We can also send out automatically generated emails to you which include the same information as listed above, except in an email

Best of all, we are able to take pictures with the software of your build which you can see in the email or in the online access point! take these pictures and you can use them in your build thread as you please!

This is the next step forward for customer service for us! essentially it allows you to know exactly what our techs are doing to your car, without having to be here to see it, or to call us for updates. No longer will you ask us to do something extra, and come to pick the car up with us having forgot to do the extra work. you can email/call/text me back anytime to verify the build is correct, or to add additional parts/labor.

MSA has also given us a much better schedule application so we have greatly improved booking cars in, and making sure we have the parts here when you get here!


here is a screen shot of what you as customers will see:






most of our current customers know about this already, but prospective customers can now be at ease at how professional and open we are at sharing information about your car when it is in our care!

 

We had Cody, owner of LoveFab, and builder/driver of the lovefab pikes peak NSX call me yesterday telling me how he needed to fix a problem he had. here was his Facebook post:
His thoughts are echoed at every shop i've talked to. Its not easy to change your shop routine, but Evodynamics has been using MSA for amount 9 months now and it just keeps getting better and better!

 

Great review from one of our excellent customers:

Over the course of this past year my EVO has undergone two major projects at Evolution Dynamics, both projects lasting about 2.5 weeks.
During the course of my first build, before My Shop Assist (MSA) was developed, having the car worked on was literally like being in the dark.
I had to constantly call for updates as I was not advised of part delays, shortages or roadblocks during the course of the project...problems that
ultimately changed the time-line of the project. The project's progress was hampered by delayed communications and decisions. Needless to say that the
experience was nothing short of frustrating in addition to being inefficient to both the shop's use of man hours as well as my own.
My second project, with MSA in place, was a totally different experience...truly night to day. The second project involved countless details pertaining
to not only parts that I sourced and purchased, but what Evolution Dynamics sourced and purchased as well. EVERY step of the project was detailed out
making the progression of the project visible to me the customer with step-by-step pics. All issues were detailed within the updates making the decision and communication process
easy and receiving e-mail notifications when updates were posted to MSA eliminated having to constantly call to get information. The customer service experience
from the shop before MSA versus after...phenomenal difference!! Nice job guys!!

James Wilson

 

And I should point out, I actually spend LESS time now interacting with customers then before. I get about 75% less phone calls asking for updates. Which means now the cars get more attention

 

MSA is giving away a free ipad if they get 1000 likes on facebook by the superbowl! give them a like!

 

seeing how your shop is run, this is ironic kevin.

 

I had a great experience with Kevin and MyShopAssist. I was in the AST 4100 group buy, and over the 5 month period i only contacted kevin maybe 2 times after i received my items.