I have absolutely had it with Vivid Racing
I have absolutely had it with Vivid Racing
Today yet AGAIN Vivid has shipped an order ground which was clearly invoiced and ordered as overnight shipping. This is the THIRD consecutive order that has been somehow screwed up.
Order 1: Overnighted a set of Tein coils. Never showed up at ALL. They sent another set out 2 days late and made me PAY for them in full before sending "another set", then took 2 weeks to refund the initial payment. Nice customer service. Your shipper "loses" the items and you make the customer pay for another set if he doesn't want to wait WEEKS until they find them. **** poor in my opinion.
Order 2: Overnighted an antenna and oil cap. Antenna never came, and had to request it to actually get the item which finally showed up 3 weeks later. Oil cap was delivered....blue one instead of the chrome one clearly listed on the invoice. Sent back the blue cap the next day with their mailing label, and had to once again complain to get them to actually send me the correct one. Two weeks later.
Order 3: Overnighted two timing belts for a car that was leaving the state in two days. They sent the items GROUND shipping, even though the invoice clearly stated next day delivery. Had to cancel the order and try to source the items locally because of their carelessness on reading the shipping method.
I have really tried to give this company my business, but the repeated carelessness and apathy is maddening. They screw up my orders then say...oh well we can cancel and refund if you don't want the items. Well that doesn't help me, nor does it show ANY level of customer service. I run three companies and when things like this happen, especially repeatedly, people are fired and customers receive free merchandise or a heavy discount credit as an apology and show of appreciation for being understanding. With Vivid I seem to get....oh well, here's your money back. Maybe things are so good for Vivid Racing that they don't care about my business or customer satisfaction. Maybe they are making so much money that it doesn't matter. That must be it. If they don't appreciate my business, I certainly won't be attempting to give them any more of it.
To say I'm highly disappointed with the quality of service is a massive understatement!!
Order 1: Overnighted a set of Tein coils. Never showed up at ALL. They sent another set out 2 days late and made me PAY for them in full before sending "another set", then took 2 weeks to refund the initial payment. Nice customer service. Your shipper "loses" the items and you make the customer pay for another set if he doesn't want to wait WEEKS until they find them. **** poor in my opinion.
Order 2: Overnighted an antenna and oil cap. Antenna never came, and had to request it to actually get the item which finally showed up 3 weeks later. Oil cap was delivered....blue one instead of the chrome one clearly listed on the invoice. Sent back the blue cap the next day with their mailing label, and had to once again complain to get them to actually send me the correct one. Two weeks later.
Order 3: Overnighted two timing belts for a car that was leaving the state in two days. They sent the items GROUND shipping, even though the invoice clearly stated next day delivery. Had to cancel the order and try to source the items locally because of their carelessness on reading the shipping method.
I have really tried to give this company my business, but the repeated carelessness and apathy is maddening. They screw up my orders then say...oh well we can cancel and refund if you don't want the items. Well that doesn't help me, nor does it show ANY level of customer service. I run three companies and when things like this happen, especially repeatedly, people are fired and customers receive free merchandise or a heavy discount credit as an apology and show of appreciation for being understanding. With Vivid I seem to get....oh well, here's your money back. Maybe things are so good for Vivid Racing that they don't care about my business or customer satisfaction. Maybe they are making so much money that it doesn't matter. That must be it. If they don't appreciate my business, I certainly won't be attempting to give them any more of it.
To say I'm highly disappointed with the quality of service is a massive understatement!!
