Anyone with the Tom's kit from Accolade?
Evolving Member
Joined: Oct 2004
Posts: 467
Likes: 1
From: Oklahoma
Originally Posted by pumpdog720
Deffinetly go with the RRM kit for the Ralliarts.
^I couldn't have said it better myself. Seriously, the streetconcept kit looks decent, and its not a bad price either. but I dunno, I have second thoughts on body kits now.
Evolving Member
Joined: Jul 2004
Posts: 132
Likes: 0
From: Ottawa, Canada
Originally Posted by ACCOLADE
It was only your side skirt which had a small crack, we were just waiting to ship it out free for you for our genorisity, but you just blew it,
No more free parts ! All the best,
No more free parts ! All the best,
Maybe you need better quality control procedures in place because you guys seem to "blow it" with almost every one of your customers thats posted on this site. And I'm sorry, but I would be peeved off if you shipped me something broken then told me I had to pay 200$ of shipping if I wanted the "free" replacement. Is it just me or doesn't paying 200$ mean its not free anymore. Might just be me, maybe its my grasp on economics or the English language that is lacking....
A RESPECTABLE company (yes, they do exist Accolade) would never post crap like this... Wtf, do you guys have like 16 year old kids running things for you? Your products look sweet, your sales reps however are the f'in shytz and you, with that comment, just blew over 1000$ of sales from me. I had an order for wing, hood and eyelids coming, I will NEVER, repeat NEVER, deal with a company with this kind of UNPROFESSIONAL arrogant, immature and condescending attitude. In my eyes, and it seems the eyes of more and more people every day from the Ralliart community, you guys are a bunch of F'in tools.
Last edited by Dre 8472; Aug 23, 2005 at 05:52 AM.
First off thanks for the warning, but I've heard them all... that's not what this is about though... this was a REAL thread but just like every other one that comes up it turned into a fight thread... I was just looking for answers which I did receive... thank you... so everyone relax and if you want to fight start your own thread...
Originally Posted by Dre 8472
Why is it your generosity if you guys shipped a faulty item in the first place?? You are a company selling an item. When I buy that item, I am buying it with the expectation it is in mint condition AS ADVERTISED, and not cracked. If its cracked, its your responsibility to fix my problem, not mine since I definitely didn't wake up one morning and decide to spend a 1000$ on some cracked parts for my car. Don't believe me, thats fine, you can believe when the judge's verdict is for all $$ spent plus more $$ for the troubles you've caused me.
Maybe you need better quality control procedures in place because you guys seem to "blow it" with almost every one of your customers thats posted on this site. And I'm sorry, but I would be peeved off if you shipped me something broken then told me I had to pay 200$ of shipping if I wanted the "free" replacement. Is it just me or doesn't paying 200$ mean its not free anymore. Might just be me, maybe its my grasp on economics or the English language that is lacking....
A RESPECTABLE company (yes, they do exist Accolade) would never post crap like this... Wtf, do you guys have like 16 year old kids running things for you? Your products look sweet, your sales reps however are the f'in shytz and you, with that comment, just blew over 1000$ of sales from me. I had an order for wing, hood and eyelids coming, I will NEVER, repeat NEVER, deal with a company with this kind of UNPROFESSIONAL arrogant, immature and condescending attitude. In my eyes, and it seems the eyes of more and more people every day from the Ralliart community, you guys are a bunch of F'in tools.
Maybe you need better quality control procedures in place because you guys seem to "blow it" with almost every one of your customers thats posted on this site. And I'm sorry, but I would be peeved off if you shipped me something broken then told me I had to pay 200$ of shipping if I wanted the "free" replacement. Is it just me or doesn't paying 200$ mean its not free anymore. Might just be me, maybe its my grasp on economics or the English language that is lacking....
A RESPECTABLE company (yes, they do exist Accolade) would never post crap like this... Wtf, do you guys have like 16 year old kids running things for you? Your products look sweet, your sales reps however are the f'in shytz and you, with that comment, just blew over 1000$ of sales from me. I had an order for wing, hood and eyelids coming, I will NEVER, repeat NEVER, deal with a company with this kind of UNPROFESSIONAL arrogant, immature and condescending attitude. In my eyes, and it seems the eyes of more and more people every day from the Ralliart community, you guys are a bunch of F'in tools.
Account Disabled
Joined: Jul 2004
Posts: 226
Likes: 0
Well to be honest there is alot of factors that we do not expect others outside of the this transaction to understand.. for reasons unknown to many we do have our policy that is in keeping with our shipping company..
We have specific directions on how to handle body kit shipments printed on our boxes as well as notices to Inspect for Damage NOW in big letters.. And to sign for the package upon the inspection being finished.. even if you fail to adequately note any discrepancies on the carriers bill of lading.. you still have 5 days to do this..
If this precaution is not taken we cannot assist you, and the inspection report is to be reported to us when notifying us of damage..
I know these terms and conditions may scare people but we do our best to handle these types of situations but we need the proper tools so we can do something !
Hess did not do anything for his part he signed for the package as being in good condition that tells us and the carrier that the items were perfectly fine as we had shipped them in that state.. and he failed to make any notes with the carriers.. so how are we supposed to know if the small crack on his sideskirt is not something that was created on his end he could have dropped it, stepped on it abused it on fitting.. who knows?
Had he followed instructions which are so so very easy there would be a replacement at his doorstep at no cost, but that is not the case and we have to attach shipping costs for a replacement.
Below you can see the notices..
Hess's issue is a small crack on a sideskirt and not faulty parts like the RRM Kit. Needless to say a bodyshop can repair it very easily the majority of shops I know would do the job at no cost as apart of the prep work.. we know we have seen the pic. Our decision however was not based on this judgment on how serious we consider the problem to be, but purely circumstantial as a case of failed procedures..
Our course of action couldnt be more clearer after a detailed explaination, it just so happens that we strongly disapprove of what Hess did because its totally outside of the seller/buyer dealing.. so if he feels the need to start 6 or so different threads on this we will just close the books.. which ACCOLADE did..
We have specific directions on how to handle body kit shipments printed on our boxes as well as notices to Inspect for Damage NOW in big letters.. And to sign for the package upon the inspection being finished.. even if you fail to adequately note any discrepancies on the carriers bill of lading.. you still have 5 days to do this..
If this precaution is not taken we cannot assist you, and the inspection report is to be reported to us when notifying us of damage..
I know these terms and conditions may scare people but we do our best to handle these types of situations but we need the proper tools so we can do something !
Hess did not do anything for his part he signed for the package as being in good condition that tells us and the carrier that the items were perfectly fine as we had shipped them in that state.. and he failed to make any notes with the carriers.. so how are we supposed to know if the small crack on his sideskirt is not something that was created on his end he could have dropped it, stepped on it abused it on fitting.. who knows?
Had he followed instructions which are so so very easy there would be a replacement at his doorstep at no cost, but that is not the case and we have to attach shipping costs for a replacement.
Below you can see the notices..
Hess's issue is a small crack on a sideskirt and not faulty parts like the RRM Kit. Needless to say a bodyshop can repair it very easily the majority of shops I know would do the job at no cost as apart of the prep work.. we know we have seen the pic. Our decision however was not based on this judgment on how serious we consider the problem to be, but purely circumstantial as a case of failed procedures..
Our course of action couldnt be more clearer after a detailed explaination, it just so happens that we strongly disapprove of what Hess did because its totally outside of the seller/buyer dealing.. so if he feels the need to start 6 or so different threads on this we will just close the books.. which ACCOLADE did..
Last edited by Mike@Accolade; Aug 23, 2005 at 11:49 AM.
To stick up for Accolade, I get this sort of thing all the time. I work for a track company and we ship fiberglass pole vault poles all over the world. Because of their length, we have to ship by freight as UPS and FedEx will not take them. Sometimes they show up broken. We know that we shipped them out in pristine condition and the shipping company broke it while in transit. If the customer does not sign for it as damaged, then the shipping company can not be held liable. We can't prove that they broke it. The shipping company will just say that it was delivered OK because it was signed for as OK. It really sucks and costs companies tons of money. We put huge stickers all over the poles to inspect before opening and people still do not do it. Do I send out replacement poles to customers...yes. But that is my company's policy. Accolade I'm sure has their stance on shipping and they have to stick with it.
Evolving Member
Joined: Oct 2004
Posts: 467
Likes: 1
From: Oklahoma
Originally Posted by Mike@Accolade
Well to be honest there is alot of factors that we do not expect others outside of the this transaction to understand.. for reasons unknown to many we do have our policy that is in keeping with our shipping company..
We have specific directions on how to handle body kit shipments printed on our boxes as well as notices to Inspect for Damage NOW in big letters.. And to sign for the package upon the inspection being finished.. even if you fail to adequately note any discrepancies on the carriers bill of lading.. you still have 5 days to do this..
If this precaution is not taken we cannot assist you, and the inspection report is to be reported to us when notifying us of damage..
I know these terms and conditions may scare people but we do our best to handle these types of situations but we need the proper tools so we can do something !
Hess did not do anything for his part he signed for the package as being in good condition that tells us and the carrier that the items were perfectly fine as we had shipped them in that state.. and he failed to make any notes with the carriers.. so how are we supposed to know if the small crack on his sideskirt is not something that was created on his end he could have dropped it, stepped on it abused it on fitting.. who knows?
Had he followed instructions which are so so very easy there would be a replacement at his doorstep at no cost, but that is not the case and we have to attach shipping costs for a replacement.
Below you can see the notices..
Hess's issue is a small crack on a sideskirt and not faulty parts like the RRM Kit. Needless to say a bodyshop can repair it very easily the majority of shops I know would do the job at no cost as apart of the prep work.. we know we have seen the pic. Our decision however was not based on this judgment on how serious we consider the problem to be, but purely circumstantial as a case of failed procedures..
Our course of action couldnt be more clearer after a detailed explaination, it just so happens that we strongly disapprove of what Hess did because its totally outside of the seller/buyer dealing.. so if he feels the need to start 6 or so different threads on this we will just close the books.. which ACCOLADE did..
We have specific directions on how to handle body kit shipments printed on our boxes as well as notices to Inspect for Damage NOW in big letters.. And to sign for the package upon the inspection being finished.. even if you fail to adequately note any discrepancies on the carriers bill of lading.. you still have 5 days to do this..
If this precaution is not taken we cannot assist you, and the inspection report is to be reported to us when notifying us of damage..
I know these terms and conditions may scare people but we do our best to handle these types of situations but we need the proper tools so we can do something !
Hess did not do anything for his part he signed for the package as being in good condition that tells us and the carrier that the items were perfectly fine as we had shipped them in that state.. and he failed to make any notes with the carriers.. so how are we supposed to know if the small crack on his sideskirt is not something that was created on his end he could have dropped it, stepped on it abused it on fitting.. who knows?
Had he followed instructions which are so so very easy there would be a replacement at his doorstep at no cost, but that is not the case and we have to attach shipping costs for a replacement.
Below you can see the notices..
Hess's issue is a small crack on a sideskirt and not faulty parts like the RRM Kit. Needless to say a bodyshop can repair it very easily the majority of shops I know would do the job at no cost as apart of the prep work.. we know we have seen the pic. Our decision however was not based on this judgment on how serious we consider the problem to be, but purely circumstantial as a case of failed procedures..
Our course of action couldnt be more clearer after a detailed explaination, it just so happens that we strongly disapprove of what Hess did because its totally outside of the seller/buyer dealing.. so if he feels the need to start 6 or so different threads on this we will just close the books.. which ACCOLADE did..
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Joined: Jul 2004
Posts: 226
Likes: 0
you still have a reasonable amount of time to inform the carrier of concealed damage even after its shipped.. you do this before you inform us.. its all on the instructions which of course are on the box..
And I certainly read the carton when I recieve items especially since its so clear and oversized..
And I certainly read the carton when I recieve items especially since its so clear and oversized..