Well, I can appreciate the fact that Road Race Motorsports have certain things that require a TELEPHONE CONVERSATION in order to actually place an order.....

But, after trying to call them for the last 5 days in a row, not including today (Saturday), and having no success getting anything but an answering machine, how in hell am I supposed to order a header ?

I realize that I could leave a message, but I am in Canada and wouldn't expect them to call me back. I have no problem making the call on my dime.....I just want to know that there is actually someone that will eventually answer that phone !

I also realize that they might be busy with other customers, but if this is an advanced sign of customer support.....then I am concerned.

Perhaps someone could direct me to their "Hours of opperation" so that I may reach someone via telephone ?

Thanks.
Allan

 

PM ROCK and setup a callback.

ROCK always answers on the boards.

 

that sucks dude i called them on friday and talked to someone yea PM rock

 

True. I have had to call multiple times before.....I know they are just busy most of the time.

Not sure exactly what the shop hours are.....I just try to call before 5 their time.

 

I haven't seen ROCK on here since his surgery.

 

they've been running low staff or something b/c usually no problems but the last time i called the guy told me he was the only one their and had me call back.

leave a message.

 

i called last wednesday at like 4:00pm EST and they picked up on the second ring. Make sure you are calling during their hours, and account for the time zone.. they are in PST

 

This could shed some light, https://www.evolutionm.net/forums/sh...d.php?t=229902

 

OUCH !

I actually got in touch via email with Rob last night and we are going to talk soon. It seems as though they were building some SEMA cars....and deep into it. Totally understandable, as long as they weren't taking "extended" lunches to "the ballet" for a mid day show..........I think that one should be easy for you guys to figure out...lol

 

I'm canadian too.. Just make sure you account for time zone.

 

Yah, all of my calls have been placed at about 4:00PM my time (MST) which would translate into 3:00PM their time (Pacific).....so I don't think that was the problem........

Anyways, it's all taken care of.

Where in Canada are you from ?

 

maybe you are calling during a siesta.

 

He told me he will be back in the shop by the end of this week, I'm supposed to call him then. I think that if had left a message they would have called you back. Companies usually include long distance in their budgets so it's not gonna make or break them.

 

I just talked to Brian....placed my first order for a Cat-Back, UDP and Springs.

...now the fun begins, all the while wishing Spring would come sooner (as I hate winter) so that I can order the Turbo

I was initially going to stay with an N/A car.....but have since decided against it, as there are already Turbo Lancers in Calgary where I live.....and I don't want to be a slow *** N/A car that gets left behind when I finally meet up with some of them...lol

 

i pm,d with rock a few days ago. i did place an order with them online about 8 days ago though and still haven't recieved my parts. hopefully tomorrow though.