So Much For a BaseLine Dyno Run
In the meantime I can offer you the following:
We plan on having a Dyno day for Evo's and Subaru's in the next 4-8 weeks here at the shop over the course of a weekend. When that does happen please ask for me personally and I will get you three pulls for NO CHARGE we don't want to see any customer walk away unhappy but sometimes you can't please everyone. I Hope you accept our apology and to see you at a dyno day in the near future.Eric
We plan on having a Dyno day for Evo's and Subaru's in the next 4-8 weeks here at the shop over the course of a weekend. When that does happen please ask for me personally and I will get you three pulls for NO CHARGE we don't want to see any customer walk away unhappy but sometimes you can't please everyone. I Hope you accept our apology and to see you at a dyno day in the near future.Eric
i know you wanted to move on from this thread but i've got to tell you, based on how you handled this situation AMS has earned my future business. its great to see a vendor, who not only has top notch parts, but goes above and beyond when it comes to customer service! bravo, just ****in' bravo!
Evolving Member
Joined: Dec 2006
Posts: 391
Likes: 0
From: Palatine, IL
goal: 200-275hp to wheels on 93 pump gas with ethier a VF-22 or a VF-34 or a Super 16G i haven't decieded yet
First I have to apologize for the misinformation on the website. I am in the process of taking that down. During the slower months it was not that difficult for us to get a car for three pulls. The problem now is that we do not have slower months. Anyone that has visited us knows there is a long list of cars waiting to get on the dyno for tuning. We made the decision mid last year to close down the dyno for people wanting to do base runs. Scheduling simply became too difficult.
When we book a car for a tune we obviously set aside a certain time block for us to accomplish this. The problem lies in the fact that not all cars that make an apointment for a tune are ready for a tune. When this happens the rollers have to stop turning and we have to fix the issue. This just adds to the number of cars already waiting for a tune. Its a pretty nasty snowball effect.
when you make a dyno tuning apointment at AMS you don't do it for a certain hour of the day. Its more like a 3 day window. That way we can take into account the problems that are going to pop up with that car and other in house builds that are awaiting a tune. If we were to allow for cars to come in for three pulls it add to that already long line of cars that have to see our dyno. This is why we can't book baseline pulls. I simply can't guarantee when we can do them. Who wants to drop there car off for a few days to get a baseline dyno pull?!
Myself and Santiago were very pleasant to you on the phone and tried to explain the situation as clearly as possible. We even gave you the name of a local shop that has an AWD dynojet so you can do some base numbers. We refer almost all people in your shoes their way.
I understand your position and what you want to accomplish but I have to do what is best for our entire customer base and this is the best course of action. Once we can get a larger facility and some more room and time I am sure we will be able to open our dyno up for baselines again.
In the meantime I can offer you the following:
We plan on having a Dyno day for Evo's and Subaru's in the next 4-8 weeks here at the shop over the course of a weekend. When that does happen please ask for me personally and I will get you three pulls for NO CHARGE we don't want to see any customer walk away unhappy but sometimes you can't please everyone. I Hope you accept our apology and to see you at a dyno day in the near future.
Eric
When we book a car for a tune we obviously set aside a certain time block for us to accomplish this. The problem lies in the fact that not all cars that make an apointment for a tune are ready for a tune. When this happens the rollers have to stop turning and we have to fix the issue. This just adds to the number of cars already waiting for a tune. Its a pretty nasty snowball effect.
when you make a dyno tuning apointment at AMS you don't do it for a certain hour of the day. Its more like a 3 day window. That way we can take into account the problems that are going to pop up with that car and other in house builds that are awaiting a tune. If we were to allow for cars to come in for three pulls it add to that already long line of cars that have to see our dyno. This is why we can't book baseline pulls. I simply can't guarantee when we can do them. Who wants to drop there car off for a few days to get a baseline dyno pull?!
Myself and Santiago were very pleasant to you on the phone and tried to explain the situation as clearly as possible. We even gave you the name of a local shop that has an AWD dynojet so you can do some base numbers. We refer almost all people in your shoes their way.
I understand your position and what you want to accomplish but I have to do what is best for our entire customer base and this is the best course of action. Once we can get a larger facility and some more room and time I am sure we will be able to open our dyno up for baselines again.
In the meantime I can offer you the following:
We plan on having a Dyno day for Evo's and Subaru's in the next 4-8 weeks here at the shop over the course of a weekend. When that does happen please ask for me personally and I will get you three pulls for NO CHARGE we don't want to see any customer walk away unhappy but sometimes you can't please everyone. I Hope you accept our apology and to see you at a dyno day in the near future.
Eric
It is a very large investment for a 4wd dyno. They range from $65000-$130+ depending on features. Baseline dynos will not make the hefty dyno payments. Tuning and other services combined with dynotime will.
Basically they own the dyno and have the right to use it as they see fit.
Anyone can buy a dyno for the prices listed. No one will be able to tell you how you can use it if its yours. Something to think about.
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AutoMotoSports
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Jan 10, 2008 09:41 AM