I want to start this out by saying that, I know the mods may suspend me but after the serviced I received from this company, I could give a s*** less at this point!!

Last week we had Al from DynoFlash come out to do some tuning and in anticipation for this trip I wanted to get a set of cams put in by Al and tuned by him as well. As things turn out we ended up being one set short (lancer shop sent a set of 1G cams instead of Evo's) so I gave my set to another guy and went to Kingpin to get another set (this was on Friday). I walked in and met two gentlemen who said, after calling HKS, that infact they could get them there by Saturday in time for Al to work his magic. I told them in no uncertain terms that "I needed them by Saturday, or I wasn't going to need them at all", this was witnessed by my friend Ryan (who is a member of this board) . I was told "no problem" and paid a $65 overnight, Saturday delivery charge.

This is when it gets good.

I go to the shop (which is 35 miles from house) on Saturday and am told they aren't here and that he will call just as soon as they come in. I then call 2 more times that day and Al calls one more time also and nothing, at this point he is clearly getting irritated that i am still calling (At this point I again reitterate that i HAVE to have them by today or I don't need them) and he tells me one last time that he will call me when they get in!

Thats the last time I hear from them, till today when i drove down to their shop.

I check my account today for the first time in a while and lo and behold my account is $1,000 NEGATIVE!! Seem they thought it would be alright to go ahead and cash that check anyways even though they knew without question that I didn't want the cams, so, since I wasn't accounting for the check and didn't transfer enough money in there to cover this check (WHICH SHOULD NEVER HAVE BEEN CASHED!!!!) I ended up with over $400+ in overdraft fees!! Through the week I tried on 3 seperate occasions to contact Kingpin (I have 3 verifiable witnesses to this, not that i should have had to call them repeatedly ANYWAYS)by phone and never once got a call back, their excuse? "We were short one guy this week" I only found out that the cams ever came in (which was on Monday BTW) by driving down there and blasting them for having the ***** to cash that check when they never delivered **** to me!!!

Here is my final rant about this f***ing company. When a guy finally called me back today (they were in a meeting and too busy to talk with me earlier when I went down there) his final statement to me was that "this was all my fault because the cams were there Monday and I wasn't there to pick them up when they came in"!!!!!!!!!!!!!!!!!!!!

I know you guys probably don't care cause I don't drive a Subi, but you just F***ing lost a very loyal customer.

I am done now.

 

Ok lets get the whole story here. This customer showed up Friday night just before close. We did place a call for him to HKS and was told that they would ship these cams for him overnight saturday delivery to us. We payed for the cams and the shipping on the spot. Our policy is that all items especially special order are pre-payed. This customer stated that his "daily limit" had been exceeded on his card and could we please accept a check. We did. Upon closing we added the check to our daily deposits and dropped it at the bank.

On Saturday our UPS associate told us that the cams were indeed on the truck for delivery at 3 PM. Clark told Dustin that he would call as soon as they arrived. Unfortunately UPS never arrived with the cams that day. They did show up on Monday and regretably we did not get a call to Dustin. Clark who was handling this sale had to leave that weekend on family emergency. He did not return until today. I was unaware that Dustin was expecting a call from us to let him know they were in.

As I told Dustin at that point we are more than happy to refund the shipping for him. UPS did not deliver and we will take that up with them. In addition to that we are more than willing to refund the money for the cams if he no longer wants them. We are not however willing to pay overdraft charges becuase he did not have suffcient funds in his account to cover the cams and whatever else he spent money on that weekend. At this pint Dustin started cursing at me on the phone and although I told him several times that was not necessary. From there it pretty much went down hill

That offer still stands if you would like to take us up on that Dustin. Thanks.

Mike

 

First, your family emergencies aren't my problem, I understand family emergencies, I have had them, but business must go on or did you close the shop up? Telling me that it was a miscommunication and that there was a family emergency doesn't relieve you of your obligations. IF and I do mean IF I had received any type of correspondence from you on Monday OR Tuesday I would have stated that I didn't need them anymore, then, I would have asked you if you deposited the check and could have easily covered it. I am not a f***ing bum, I don't write bad checks, and anyone who saw my home and toys that weekend could easily verify that I could easily afford it. This was due to a TOTAL lack of communication on your companies part. I think as the CUSTOMER I put out WAY more than enough effort than any customer should ever have to to get in touch with you guys and for you to blame this **** on me cause, and I quote "You didn't come down on Monday" smacks of the type of arrogance that will cost you business now and in the future.

A little FYI for you as a business owner, when you are trying to make things right with a customer (cause remember business 101, it is 10x more expensive to gain a new customer than keep an exsisting one) you are supposed to ask what the customer would like to do. thats how you make LOYAL customers, by doing the right thing, which isn't always what you think is the right thing!!

So... NO, I don't want the refund on the cams or the shipping, I want the total amount back of $1,027, which is EXACTLY what you owe me!

BTW - I showed up at ~12pm (remeber when you said they would have to be ordered by 3pm E.S.T, so obviously it wasn't 'friday night'), don't exaggerate, and WTF does it matter when i showed up?

 

Check went in the night drop with the rest of our deposits for the day. Same as any day. No extra effort to get it in quickly. UPS tracking had cams on truck for delivery on SAT. Didn't get there. They have no reason for this. They offered apology to us and refund.

Again our policy is all parts are pre-payed. Perticularly specail order. We expect the payment that is issued to us that day to be good. Just as we exspect if you had the money on your debit card it would be good. We would have been happy to install the cams for you. It is something we regularly do in the EVO. This never came up and your hostile attitude and cursing at us on the phone did not lend to finding a solution.

I agree a phone call on Monday was in order and we droped the ball there. Again my apologies for that. Still happy to refund for the cams and the shipping. Do not see how the overdraft fees are our responsiblity.

Let us know what you want us to do with the cams and or refund check. Several other people have inquired after the cams as they are hard to get a hold of currently especaily at this price. Good luck with the car and best wishes. Thanks.

Mike

 

You know what man if you had remained calm and just asked if perhaps we could do the cam install for you I would have been happy to do it to make up for the delay in getting back to you on the phone. The attitude you have presented both on the phone and on the forums here makes me very reluctant to help. I will tell you what, I am willing to go the extra mile here and offer you the install on the cams for 1/2 off. typically 3-4 hours and our labor rate is $75 an hour. Let me know what you think. Thanks.

Mike

 

First of all apparently NO ONE has listened to what i am saying, was the check bad? no. Would the check have run if they had immediately run it? Yes. It is called a line of credit on the account, there is no fraud involved here, I didn't get a product and not pay for it, I paid for a product I didn't get. And I would really like to know how you do business without keeping 'inventory' on hand. I would hardly consider 264HKS cams for an evo to be a special order.

Secondly, for the love of christ, I didn't care about the money, how mant times do I have to say that! If Kingpin had offered me a sticker and to 'hook me up' next time I ordered I probably would have walked away happy, but no, you want to turn this into a me issue, like I did something wrong. Did you get the money? did I get my cams? Ok then, whats wrong with this picture?

Someone should have immediately handled this (this would have easily been worked out when I was there), not blown me off cause there was a meeting (don't ever make an unhappy customer wait, especially don't ask them if they want to wait outside for an hour till a meetings over). What is more important than your customer?! BTW if you think I would pay you a few hundred bucks to install my cams now you are high, seriously... high.

All I wanted someone to do was to say "what do we need to do to make this right" and instead you got on the phone and started pointing fingers at everyone but yourself. See I used to work at McDonalds many years ago and if you ordered a sandwich and it was wrong it was EXPECTED that you would refund the money or give them a new sandwich. What good customer services is, is when I would give you a new sandwich, and a complimentary apple pie, that is called 'exceeding a customers expectations'. What do you think that apple pie cost me? Next to nothing, what did that earn me? A LOYAL CUSTOMER!

I really don't understand why you don't understand what I am trying to say to you, but let me spell out to you - I DON'T GIVE A **** ABOUT THE $400! This is why your customer service is lacking cause you haven't understood what I am trying to say to you. I promise you if you get a customer service specialist in your company, and I mean one who really understands customers and how they think and what they want, they will take on look at this and go "yeah this would have been real easy to take care of".

I am going to drop this, I said my peace. It just seems sad to me that I spent this many threads teaching you customer service, you apparently have too much business. I'll be sending you an invoice for my services.

 

There are no issues when you do what you say you are going to do. Good job of shifting the blame though Kingpin, bravo!

 

Ok. Not really sure what else we can take the blame for. Offered you an apology and owned up to our shortcomings. Can't really say we were responsible for the delivery issues. Or for the funds not being available in your account. In any case offer has expired. Your refund check can be picked up or sent to any address you choose. Or your cams are here and available for pickup. Thanks for your time and good luck with the car.

Mike

 

NO. I didn't have enough funds to cover it, but, I keep an overdraft account on my accounts in case something like this happens. Again It isn't about the money, I have money, it is about the lack of communication, customer service, follow through and accountability, not about the money! Remember this only happened today because I finally went down there, this isn't like someone actually called m eup today and said "hey sorry we have your cams here". How much longer was I going to not hear from them?

For the very last time if I wanted the money I wouldn't have bought the cams. I wanted the cams, I still want the cams, in my car, but there is just no way I am paying Kingpin $200-300 for an install, cause they still don't get what I am saying to them, all they hear is money.

It really is a shame cause they are about the only gig in town.

BTW Kingpin - what other 'type' of customer do you have? I promise you if it was anyother person on this forum they would have been just as pissed, GUARANTEED!

 

This thread was cleaned up by removing all the comments except between the member and vendor. To many people throw useless comments making it impossible to figure out what happened. The thread is closed and each member can draw their own conclusion.