I know a lot of people have posted things about rnr, just want to blurt some stuff.... First, rnr stuff is all made, not a kit. This can cause things to go wrong. The kits from hks, greddy, etc.. all come pre packaged from a million dollar company.
Second, IMO- the customer service has done a 180. (better now)

I ordered a kit, got it in about a week. Kit was missing a piece or two-- Called, talked to rnr, and They shipped out these pieces next day.(the shipping cost more than the parts)

I have had dealings with other companies that have advertised a hks exhaust for xxxx, ordered it and it wasn't even hks..... That sucks. what to do then? send it back with fee's??? That shop is no longer getting my business(selling counterfeit parts)

Ryan is trying to turn stuff around... I had a lot of options for buying a kit and the rnr is bad azz. The quality is great and like I said before, Things have changed. Keep in mind when buying "custom" parts, they are not just stacked up, pre-packaged, in a warehouse ready to be shipped. Things come up and shops are often caught right in the middle.
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Matt-

 

Thanks for the compliments. We build some high quality products at great prices. We have made some huge changes and are doing everything humanly possible to change the perception of RnR's customer service.

 

mistakes on shipping and fabrication can be made and have been by rnr. it happens with all companies. if the customer service is there then people tend to overlook those things. for rnr's and their customers sake i hope that the customer service at rnr comes up to par with other companies. if this happens then they will be a great vendor.

 

customer service is definitely important. i've found that people will actually go with a company that has something at a higher price if they know they'll be treated right.

 

Like I said- I just ordered some more parts, and asked questions about some stuff that Ryan could only answer.....He was welding and his employee called me back in 10 minutes--- not bad for a shop that is manufacturing also....

 

Yeah I ordered my kit a few weeks ago and so far so good. I have been very happy with Ryan answering my questions and giving me very quick responses. I can't wait to get my kit next week!!

 

As a small businessman myself, I understand the trials of getting traction as a startup company...Growing pains are a part of growing up...I wish RnR all the best and hope that they get a good administrative team so the hp artists can focus on what they do best.

My prayers are with RnR (no condescension intended).

 

That is very true, they have gotten better by hiring somebody to answer the phone instead of just Ryan. I would still recommend RNR to anybody for quality performance parts and good customer service.

 

Yes, we have made some big changes and things are looking really good for the future success of RnR Racing.

 

praying for a parts shop. thats a first

 

i think the biggest issue was promising dates on parts and not meeting them- i know i personally did with my downpipe but once i got it in my hands i couldnt be mad the quality was top notch, i like how about 70% of the time someone will answer the phone but they never call back and whats the point if everytime the receptionist has to ask you *ryan" about the shipment. get a simple computer program for holding orders that can build customer accounts and keep them on record for returning customers, get an email address to inform them if there is a delay or for a tracking number the customer shouldnt have to chase you down, and teach the receptionists how to file some paperwork and see how organized things get- i have never read any complaints on your quality just on your customer service - but all this said im not bashing i would buy from RNR again. i would just make them have the part in stock and show me proof of it!