After buying a car, they always make a big stick about "Be sure to give us a perfect rating on the JD Powers survey". Then they send you a letter in the mail to remind you to do it again. Well then what is the point of a survey if you can't be honest! What good is a rating if customers just give all perfect scores just because the dealer begged them to.

Nobody is perfect in ever catagory. I happen to think that some of the people that worked with in the car buying process were *******s. I am half tempted to fail them on the whole damn thing! It may not make much a difference, but at least that would give me a little satisfaction in knowing that I got back at them for trying to screw with me on the price of the car!

 

Yea they begged me just the same ... after tying to charge me $4000 over MSRP ...

 

that's bull****. Down with the dealers!!!

 

just to let you kow if you put anything less than a 5 (or whatever is the best rating it pretty much might as well be a zero! LOL! I think that is why they ask for a perfect score. But I agree with you totally if they want a perfect score they can earn it. Show the people buying their flagship car some extra respect...I mean damn! how hard is it to do what your supposed to do....uhhhm...your job!

 

yeah I know, that is what they told me. I don't know what the point of that scoring system is. Why have a scale of 1 - 5. Just make it a 0 or 1! It's a joke. Although I paid MSRP for the car, they forced me to buy guages and I still have not gotten them. I think I am going to give them crap scores, make a copy of it and send a copy of it to the guy that sold me the car.

 

Yea but the gauges are on backorder so you can't fault the dealer for that ... I agree w/ everything else though.

 

i just got my survey in the mail yesterday - and considering they didn't do anything to sell me the car; they charged me 1200 over sticker; and there were swirl marks in the paint from when they had their moron of a detailer prep the car - i was totally honest. Mostly 4-7's, my salesman was a nice guy, but knew nothing about the car, i saved him all the trouble by just buying what i wanted and not arguing over the price.

dealers

 

You know what? Above all else, dealers want you to be honest. They want to learn from that survey. The problem is, the survey is completely worded incorrectly. As you notice, the scale on there is 1-10. If you give them all 9's, which rocks for a score, it actually sucks! All 9's is like a 75 out of 100 on the score. That's crap! Most places want 90+, which means mostly all 10's and a couple 9's. If the system was 100% correct, the dealers wouldn't say a thing, but they now have too.

 

JD Binary and Associates lol

 

actually, it's no longer a "best score or nothing" with mitsu's jd power survey. they now actually score it as it adds up. just a little fyi. no need to "screw your dealer" because you got a bad deal, paid over msrp, etc. that's on you.

if you want to screw them, screw them on the areas they really did screw up. you can also make your own comments - those things do wind up back at the dealership. they'll know who screwed the pooch on your deal.

 

same here.....I really don't care though. My biggest complaint was the long wait and the video and the freakin test

 

As somebody on the other end I can tell you the survey isn't about how honest you can be, it's about how good the dealership is at coaching you on filling it out. Survey scores determine things like allocations (particularly for cars like Evo's), and bonus money for the store, salesperson promotional programs and such. Believe me the store hears about it if the average score isn't in the 90's. A score in the 90's does leave a lot of room for honesty in answering the survey.

What amazes me is that nobody here has figured out how to use this to their advantage.

 

Exactly, instead of *****ing about it, why not take the blank survey back to the dealership and see what they would offer you for the chance of letting them "fill it it out for you."

 

Fill it out honestly. Make the dealership earn it. A good dealership already should have. Personally I think it's more important to fill the survey out honestly than to butter your dealer's bread for them when they were too lazy to pick up the knife.