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dealer experience..

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Old Apr 18, 2006 | 09:25 PM
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dealer experience..

I wanted to go to San Rafael to have my rear spoiler replaced under warranty for spotting/fading but it's very hard for me to get time off from work to make it out there (long drive). I'm pretty good friends with Dave at the service dept at stevens creek mitsu so I went to him today so he could talk to the service manager and maybe get some help. Well I went and he said "hey this is Matt he used to own a vr4 and has been a very good customer of ours and now owns a 2003 evo 8 with 29k on the clock and his rear wing is really spotted up pretty good and was hoping to look into a replacement under warranty." So the service manager say alright well lets take a look. He's sees it and says "ahh I see hang on" Calls the district rep. First thing the rep asks is year/mileage. Next words "replace it for him, click" I was like damn that was much less painful then I thought (i had my key in hand just incase i had to walk out). So that made my day..new $1300 wing for free. They said it should be in and painted (only come in white now from what they said) by next friday and they'd give me a call as it only takes 5 min for them to put it on. So I'm a happy camper Just thought I'd share. So if your in San Jose and need help let me know and I'll talk to Dave for ya . If it was something serious I would still suggest San Rafael as my problem was only cosmetic but under the sercumstances I was impressed considering some posts I've read.

Matt
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