this is actually incorect. the reason a dealership will deny a claim is because when they go back to bill MMNA they can deny the claim and the dealership is out the money. If MMNA says its covered and the regional rep agrees then the dealer won't have any issues covering it.

 

This is a touchy subject. First, its not just Mitsubishi, customer service in all car brands is at an all time low. My Parents own a Lexus and are pissed off at their service and they are ranked like #1 or #2 in JD Power. Its just that there are some dealers that are just better than others. I know where I live the Mits dealer is a fricken joke, but I drive about 125 miles to San Diego and to where I bought my car, they are fricken awesome! So first I would suggest going to a different dealer. Another thing I found out through my dealer. Not all Mits dealers have a mechanic that is qualified to work on the EVO. Usually only the high volume dealers that sell allot of EVO's have a trained mechanic to work on them. It may be possible that the dealer you took your car to just has no EVO sense or a Mechanic to work on it, and is just frustrated with your problem. To warp Brembo brakes takes tallent for sure. A propper brake in is CRUTIAL for the brakes to seat properly. If you are getting a vibration it could be a few things. You really have to drive the car WITH a mechanic in the car with you to show them. Sometimes that is hard, and seems the car never duplicates things at the dealer. I would then suggest using a a cam and have someone film the wheel shaking as you drive to show what it is doing. The dealer stating they did you a favor for replacing the rotors tells me right off the bad that this dealer is a joke. I would write a formal complaint letter to the GM of the dealer, as sending copies to Mits and the Mits regional rep. The EVO is one of Mits best cars, they are very proud of this car, so the right letters to the right people will do wonders. Good Luck.

 

That's Mitsubishi for you. There's no wonder they received the worst customer satisfaction of all time, and very few repeat buyers, but hey we knew that before we bought the Evo. Right???

 

ok...

1st off... brakes ARE a wear and tear item. technically they don't have to do crap for you. you don't expect them to give you free tires when yours wear out do you? well the same goes for brakes and clutches...

2nd off... why do you sound surprised they voided your warranty? you shouldn't be complaining, i'm sure you were well aware of mitsu's warranty voiding and if you weren't... i don't know what to say but you should've done your research.

 

maybe your wheels are not balanced. Take em to a shop and have them re-balanced using weights that are placed inside the wheel. I had the same problem and once I rebalanced & torque the wheels the vibration went away.

 

Previous posters have already told you what the issue most likely is and what you should do to try to correct it. It's like a 98% likelihood that you simply need to re-bed the brake pads and rotors. It's probably not broken, and it's not the dealer's fault.

 

nissan and mercedes warrenty rotors generaly for the first 12,000 miles

 

that is why they replaced his rotors without any problems. he probably wanted to save some money when they suggested putting new pads on it on your own money of course but decided to use the old set of pads. then we are back to where we started. warping the rotors again. that is why I replace the pads everytime I replace the rotors.

 

I had my rotors replaced on my 03 EVO. I tookit to the dealer two times and they worked on the brakes. When the problem returned I took the car to another dealer and they replaced the rotors and the pads under war. The car had 8000 miles on it by the time it was all said and done. When I took the car to the second dealer I told them I had taken it to the first dealer 2 times and that this was the last try for Mitsu to correct the problem. I was going to declare lemon and sue if not resolved. I had this problem since new. The service manager called the rep and it was taken care of. I traded the car in on my 05 with 22000 miles and no brake issues. Good luck and remember to keep your cool when dealing with these people a little kindness goes a long way.

 

Everyone is saying that brakes are wear and tear and nothing will be done about this. I had the same problem but didn't say anything to mitsu until I had over 12k. If you have a problem in the first 12k miles of a car it should be covered under warranty from what I was told. Not sure what other mods you have to the car but if you really want to make this an issue I would put your car back to stock and raise hell at the dealer. This is a NEW car that shouldn't have problems with the brakes already. Besides we all know that Evo's have this problem with the brakes but it is fixable and should be taken care of by Mitsu. Just make sure you have it fixed b4 your time runs out. 12k or 12 months I think. GL

 

Did you try rebedding the pads yet?

I will almost guarantee your problem will go away for a while if you do.

 

ok, here is some perspective for you.

When I had my 03, the pads were not bedded properly and I had steering pulsating @ around 500 miles. I did not brake the car hard.
I just did normal braking. Steering wheel shacked.
Keep in mind that I did not know how to bed-in the pads back than.

Took the car to the dealer, they turned the rotors.
All was good for about 500 miles. Same thing returned.
eventually, I sold the car.

May of 2006, I bought the evo9.
Read about bedding-in pads/rotors properly on this forum (I cannot thank enough for this forum).
After driving the car for about 200 miles normal without any sudden stops I did the bed-in process.
I have absolutley zero pulsating of my steering wheel and the stock brembo brakes are very very good.


I did about 10 hard slow downs from 60mph-10mph.
you should NOT come to a complete stop while doing this otherwise you WILL have steering pulsating while braking.
After that has been completed, let the rotors/pads cool down for about 10-15min.
Now that you have completed your pad bed-in you should not experience any pulsating.

Sorry this post was a bit long but I am just trying to give some insight on what I found out and what I suggest you try this before taking the car to the dealer with frustration.

For all of you that just got the car or just installed new pads/rotors, you MUST do this process in order for your pads/rotors to work properly.

Good luck and keep us updated.

 

Dude.... Its a new car it wont have debris or rust build up enough to make any difference. Besides if there was debris or rust behind the rotors and they would not sit flush on the hub then the wheel would not be flush as well..Therefore making the wheel wabble/shake very profusely even at low speeds without applying the brakes.

 

You are correct for the most part... But most manufactures like mitsubishi have a 13,000 bumber to bumber warranty...even on wearable items. So they should have turned the rotors or replaced them and also replaced the pads as well. Being they didnt replace the pads along with the rotors they will never meet up and wear evenly again. Because the pads wore just like the rotors and so putting a new rotors on will not cure the problem. Stupid dealers.....

 

If the period between the replacement of a part and the failure of the part (materials and/or workmanship) on the 8 manufactures at my dealer, stated in the Policy and Proceedures Warranty manuals, is a 12 months/12,000 miles "Spare Parts Warranty" issue. I can not believe Mitsu does not have a SPW.
I've worked in Warranty for over 20 years now and this seems a bit strange. The only manufacturer who does not warranty brake rotors unless there is a failure in materials/workmanship is Porsche. MB, BMW, INF, AUDI, LR, Lex, Caddy do warranty brake rotors. I recommend a different dealer and have them pull history- or you provide the info. there should not be a problem.