Legal issues
Ok... i agree with you now..... sort of like taking your car in for the annual state inspection ($10.00 normally), then having them tell you they did a entire brake job and you owe $600 even though you never authorized it or even had a chance to stop it....
I agree with you... they suck.... i would not pay either. I would definately charge it and disput it, or just deal with the dealership manager..not the idiot service jerk..
goodluck...
I agree with you... they suck.... i would not pay either. I would definately charge it and disput it, or just deal with the dealership manager..not the idiot service jerk..
goodluck...
Originally posted by DeZaVu
here i go again guys... bought the car, installed the alarm, 5 months later, i brought it in for a recall - about water possibly leaking into the seating compartment... found out there was water, mitsu said they will fix it because it's a recall problem, upon further inspections, and lots of work, they find out it's NOT a recall problem, now they wanna charge me for the work they've already done. i don't think they can charge me after the fact that they had stated they would fix it for free... and then just because they made a ****ed up judgement, they're gonna charge me 850 bucks for the work they've already done. i think they should just put my parts back in, nad let me drive the car out because they were only given my authorization to perform the fixing on a recall problem, and nothing else... $850! btw, this place is Kline Mitsubishi in maplewood mn... i've had great service from them before, but this is something else. they feel that they have been jipped, but then again, i feel as if i've been wronged into paying for it. they should have told me that it COULD be a recall problem, and they would inspect it for futher detail. i would have been fine with that, knowing that i wouldn't have to pay for any such inspections. well, they did a more thorough inspection and found the leak. now they want me to pay for that. an 850 inspection? come on... get real. i've seen people inspect manshions for cheaper than that!
here i go again guys... bought the car, installed the alarm, 5 months later, i brought it in for a recall - about water possibly leaking into the seating compartment... found out there was water, mitsu said they will fix it because it's a recall problem, upon further inspections, and lots of work, they find out it's NOT a recall problem, now they wanna charge me for the work they've already done. i don't think they can charge me after the fact that they had stated they would fix it for free... and then just because they made a ****ed up judgement, they're gonna charge me 850 bucks for the work they've already done. i think they should just put my parts back in, nad let me drive the car out because they were only given my authorization to perform the fixing on a recall problem, and nothing else... $850! btw, this place is Kline Mitsubishi in maplewood mn... i've had great service from them before, but this is something else. they feel that they have been jipped, but then again, i feel as if i've been wronged into paying for it. they should have told me that it COULD be a recall problem, and they would inspect it for futher detail. i would have been fine with that, knowing that i wouldn't have to pay for any such inspections. well, they did a more thorough inspection and found the leak. now they want me to pay for that. an 850 inspection? come on... get real. i've seen people inspect manshions for cheaper than that!
Thread Starter
Evolving Member
Joined: Apr 2003
Posts: 123
Likes: 0
From: STP, MN
yeah, no doubt... you don't say "oh, it could be my fault, i'll fix it for you" and then find it's not your fault, go back and say "naw, you gotta pay me for **** i already have done". this is **** that gets people kiled in the streets... total bull****! there will be no white flag above my head. if the ship's gonna sink, i'm gonna go down.
Newbie
Joined: Jul 2002
Posts: 46
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From: Boston
This is absolultely unacceptable and really is pissin me off just reading about it. You bring your car in for recall work which they said they would pay for and then you come back and they have done other work without notifying you to see if you wanted to do the work and are trying to charge you full blown *** raping retail for it 
This is re****ingdiculous. Do not give them a friggin quarter. Its on them NOT YOU if they decided to repair something without quoting you a price let alone asking you if would like to have the work done. Whoever sais cut your losses and just pay them is friggin clueless and should wake up before they get taken advantage of any more. Seriously Mitsu 
What the frick is up with you guys. I cannot beleive some of these threads I have been reading lately about the company 
and the individual dealarships 
.
My opinion: First, you're probably going to have pay the dealer for the work, assuming of course that they did the repair to the damaged firewall correctly. You may have a case against them if they performed service work without first giving you an estimate. Usually they are obliged by some sort of state law to give you an estimate of the work and then stop working if it will exceed the estimate by some threshold. Unfortunately they have every right to lock up your car until the mechanic's lien is satisfied. They can probably even auction the car off after filing the appropriate court documents and notices.
Second, regardless of the outcome with the dealer, you have a case against the company who installed the alarm. I would take them to small claims court to recover the cost of repairing the damage they did to the car as well as the labor expense they charged for the installation of the alarm. It's not up to them to determine how the car should be fixed. Personally I wouldn't let them come within ten feet of my car. They're ****ing idiots. All they had to do is use the existing grommet on the far passenger side of the firewall to pass wires through. Hell, I was able to snake a 4 gauge amplifier power lead through there. It doesn't leak and I didn't even have to use any butyl rubber or silicone sealant!
Just my $0.02 worth...
Second, regardless of the outcome with the dealer, you have a case against the company who installed the alarm. I would take them to small claims court to recover the cost of repairing the damage they did to the car as well as the labor expense they charged for the installation of the alarm. It's not up to them to determine how the car should be fixed. Personally I wouldn't let them come within ten feet of my car. They're ****ing idiots. All they had to do is use the existing grommet on the far passenger side of the firewall to pass wires through. Hell, I was able to snake a 4 gauge amplifier power lead through there. It doesn't leak and I didn't even have to use any butyl rubber or silicone sealant!
Just my $0.02 worth...
Last edited by propellerhead; Oct 21, 2003 at 03:09 PM.
Thread Starter
Evolving Member
Joined: Apr 2003
Posts: 123
Likes: 0
From: STP, MN
that's just it! not a single work was done except the stripping of my entire interior. no seals were plunged, yet they wan me to pay for thie inspection and time spent on the vehicle. i am not about to pay 800 some odd dollars for no work.
Whoever wants you to just pay them without a fight must be a rich bastard! Fight till the death dude, stupid mechanic should not have stripped the whole damn car first, thats just stupid, take that alarm company to court. **** the dealership could at least just give you the car back!!
So, how may hours have they spent on tracking down a leak? 8 to 10 hours? That seems rediculous, especially considering they headed down that path supposedly to fix a recall item. It just doesn't add up. Did they pull the dash out?
Newbie
Joined: Oct 2003
Posts: 4
Likes: 0
From: St. Paul
DeJeVu,
If you plan to take them to small claim court. You don't need a lawyer. Make your case to the Judge and he'll decide. Even if Chein threaten you with his Lawyer, he's a small potato. You make the call... if you want legal presentation... give Uncle Lee Moua or Fong Vue a call.
IMHO: First thing first... I know you're broke, but head me out on this.
1. Pay the dealer the cost (gonna have to come up with the money some how) to get your car out. Take Chien (Bass Zone) to small claim court to recover the cost.
2. Pay the dealer and have Chien's shop fix the problem as he'd offered to do. (The only problem is he won't cover the cost you've already pay the dealer). After the work is done... still take his @$$ to court. Cause his employee did a shotty job to begin with and lied to you also.
3. Pay the dealer to get your car out, take both the dealer and Bass Zone to court.
Being your older brother and I'm just as pissed off about this whole mess. I know I may sound a bit tough on the phone with your because you're unwilling to head my opinion earlier and I'm sorry. Hope you get this **** taken care off, I'll do what I can...
Give me a call at work or something on the situation... If you need legal info... do as I stated earlier... contact Uncle Lee or Fong. Fong's been praticing for a few years now. Look him up on one of the Asian Press or Mom and Dad's business card section on their wall. Lee just graduated, I'm not sure if he's working for any firm... but passing the bar exam he can represent you with or without a firm backing him up. He'll just have to file and do paper work on his own.
I'll talk with a few laywers at work also and see if they can give me any lead.
If you plan to take them to small claim court. You don't need a lawyer. Make your case to the Judge and he'll decide. Even if Chein threaten you with his Lawyer, he's a small potato. You make the call... if you want legal presentation... give Uncle Lee Moua or Fong Vue a call.
IMHO: First thing first... I know you're broke, but head me out on this.
1. Pay the dealer the cost (gonna have to come up with the money some how) to get your car out. Take Chien (Bass Zone) to small claim court to recover the cost.
2. Pay the dealer and have Chien's shop fix the problem as he'd offered to do. (The only problem is he won't cover the cost you've already pay the dealer). After the work is done... still take his @$$ to court. Cause his employee did a shotty job to begin with and lied to you also.
3. Pay the dealer to get your car out, take both the dealer and Bass Zone to court.
Being your older brother and I'm just as pissed off about this whole mess. I know I may sound a bit tough on the phone with your because you're unwilling to head my opinion earlier and I'm sorry. Hope you get this **** taken care off, I'll do what I can...
Give me a call at work or something on the situation... If you need legal info... do as I stated earlier... contact Uncle Lee or Fong. Fong's been praticing for a few years now. Look him up on one of the Asian Press or Mom and Dad's business card section on their wall. Lee just graduated, I'm not sure if he's working for any firm... but passing the bar exam he can represent you with or without a firm backing him up. He'll just have to file and do paper work on his own.
I'll talk with a few laywers at work also and see if they can give me any lead.
Evolving Member
Joined: Feb 2002
Posts: 188
Likes: 0
From: Hillsboro, OR
I learned long ago that if you want something done correctly, you need to do it yourself. You are driving a high performance car that happens to be a Mitsubishi. Two reasons why you will need to learn how to work on your own car...even if the car is under warranty. Water under the bridge now...you need the car back.
I use to work at a dealership as a mechanic. Warranty and recalls are all about relationships and attitude. If you walk into a dealership with an attitude, you are going to get ****ty service, denied warranty claims, and high costs. Talk to the service manager and make sure everything is cool before they start the work. My shop owner use to warranty parts years out of warranty for good customers and employees. We just used a VIN number for the same model that was under warranty. (Some one else’s obviously) This wasn’t done every day, but what I am trying to say is that warranty denial is not black or white. It’s up to the mechanic doing the work. 99% of the time it’s not Mitsubishi that makes the decision, it’s the dealer.
I will say this again. The first thing I would do is get the car back, especially after some one at the dealer ship reads this thread. I am sure they will like the part about beating on the rental car. Probably will convince them to take the car out for one last test to ensure the floor mat is re-installed properly.
Call Mitsubishi customer service and give them a try. $800 does sound like a lot to pay for what was initially considered a recall issue. They will mediate between the customer and dealer. If you have a valid claim they may be able to get things straightened out. $800 is not worth going to court for. Especially for some one that can afford a $30000 car. You probably have better ways to spend your time. The bottom line is that you asked the dealer to fix a water leak that was not caused by the recall. The dealership had to pull the car apart to determine the source of the water leak and apparently stopped work as soon as they found the problem.
I use to work at a dealership as a mechanic. Warranty and recalls are all about relationships and attitude. If you walk into a dealership with an attitude, you are going to get ****ty service, denied warranty claims, and high costs. Talk to the service manager and make sure everything is cool before they start the work. My shop owner use to warranty parts years out of warranty for good customers and employees. We just used a VIN number for the same model that was under warranty. (Some one else’s obviously) This wasn’t done every day, but what I am trying to say is that warranty denial is not black or white. It’s up to the mechanic doing the work. 99% of the time it’s not Mitsubishi that makes the decision, it’s the dealer.
I will say this again. The first thing I would do is get the car back, especially after some one at the dealer ship reads this thread. I am sure they will like the part about beating on the rental car. Probably will convince them to take the car out for one last test to ensure the floor mat is re-installed properly.
Call Mitsubishi customer service and give them a try. $800 does sound like a lot to pay for what was initially considered a recall issue. They will mediate between the customer and dealer. If you have a valid claim they may be able to get things straightened out. $800 is not worth going to court for. Especially for some one that can afford a $30000 car. You probably have better ways to spend your time. The bottom line is that you asked the dealer to fix a water leak that was not caused by the recall. The dealership had to pull the car apart to determine the source of the water leak and apparently stopped work as soon as they found the problem.
Newbie
Joined: Jul 2003
Posts: 83
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From: colorado springs
here's my .02 worth also.
i am a technician, for a dealer (BMW)
the customer is only required, by law to pay the estimate he or she signed, or with in 10% of that estimate. if they didn't call you and ok diagnostic time, you are not required to pay anything.
did you ask them to find/fix a water leak or perform the resael recall?
that may be your only problem, still they didn't ok anything with you, other than warranty work, they can not charge you for it. just have them show you where you signed an 800 estimate!
you should be talking to the service manager by now and probably mitsubishi customer service also. regardless of what has already happened, you still need to continue to be honest and up front about what you know. dealers hate liars, trust me. it's their fault for going as deeply in to the car as they did, regardless they still had to perform the recall as required by law. that's all there is to it.
you don't have to pay for anything that you did not authorize.
800 is still not worth taking to court though, it will cost you more than that.
good luck!
bryan
i am a technician, for a dealer (BMW)
the customer is only required, by law to pay the estimate he or she signed, or with in 10% of that estimate. if they didn't call you and ok diagnostic time, you are not required to pay anything.
did you ask them to find/fix a water leak or perform the resael recall?
that may be your only problem, still they didn't ok anything with you, other than warranty work, they can not charge you for it. just have them show you where you signed an 800 estimate!
you should be talking to the service manager by now and probably mitsubishi customer service also. regardless of what has already happened, you still need to continue to be honest and up front about what you know. dealers hate liars, trust me. it's their fault for going as deeply in to the car as they did, regardless they still had to perform the recall as required by law. that's all there is to it.
you don't have to pay for anything that you did not authorize.
800 is still not worth taking to court though, it will cost you more than that.
good luck!
bryan
Originally posted by new 2 turbos
<snip>
800 is still not worth taking to court though, it will cost you more than that.
good luck!
bryan
<snip>
800 is still not worth taking to court though, it will cost you more than that.
good luck!
bryan
I wouldn't dismiss a trip to small claims court. I think the cost to file around here is $20. Yeah, he'll have to take a day off to go to court but the victory will be sweet. He might be able to file against both the dealership and the alarm shop get the same court date.