free oil changes
Originally posted by Mister2zx3
THis really makes those surveys worht something.. Might as well just allow dealerships to buy directly a good score from them..
THis really makes those surveys worht something.. Might as well just allow dealerships to buy directly a good score from them..
Evolving Member
Joined: Sep 2003
Posts: 189
Likes: 0
From: Atlanta / Lithonia, GA
No offence to the liberal arts folks out there, but this is what we called a “liberal arts grading scale”. I went to a university that had a large engineering school and a large liberal arts school. In the engineering school a “C” grade meant average and you were doing ok, but you really had to excel to get an “A”. In the liberal arts school you got an “A” if you did all your home work and did ok on the tests. Most dealerships want the liberal arts “A” instead of doing what it takes to earn a real “A”.
Companies work with JD Power and other polling companies in an effort to improve the breed. Perhaps they come down on the dealerships too hard if they get less than a perfect rating, and I believe this is wrong, but if we as consumers never point out problems, they will never get fixed. So many people complain about slow service, poor work, service managers who don’t listen and other dealer and service issues. Well, this is your opportunity to talk back. Just by the fact that dealerships are so keen to get your survey filled out the way they want shows that this something that gets listened to on the corporate level. If you are willing to sell out your one chance to get heard by the big boys for some cheap freebees, then don’t complain the net time your service sucks. I personally fill out my survey honestly. On my last visit I was not impressed with the waiting area, but I had a great tech who explained things clearly and actually taught me something about the car. Hopefully the waiting area will be spruced up and the tech will get an attaboy.
Best wishes,
f86sabre
Companies work with JD Power and other polling companies in an effort to improve the breed. Perhaps they come down on the dealerships too hard if they get less than a perfect rating, and I believe this is wrong, but if we as consumers never point out problems, they will never get fixed. So many people complain about slow service, poor work, service managers who don’t listen and other dealer and service issues. Well, this is your opportunity to talk back. Just by the fact that dealerships are so keen to get your survey filled out the way they want shows that this something that gets listened to on the corporate level. If you are willing to sell out your one chance to get heard by the big boys for some cheap freebees, then don’t complain the net time your service sucks. I personally fill out my survey honestly. On my last visit I was not impressed with the waiting area, but I had a great tech who explained things clearly and actually taught me something about the car. Hopefully the waiting area will be spruced up and the tech will get an attaboy.
Best wishes,
f86sabre
... i should at least get free something 
This is the grading curve for a dealer to be exact: Typically all manufacturers surveys have 5 boxes ranging from Completly Satisfied to Very Dissatisfied.
Completely Satisfied = 100 = A
Very Satisfied = 75 = C
Satisfied = 50 = F
Not Very Satisfied = 25 = F
Very Dissatisfied = 0 = F
So as you can see it is not a very fair grading scale. And the manufacturers have put the dealer in a pass or fail situation, there's no grey area. Ofcourse the major benefactor here is the manufacturer, by design.
Completely Satisfied = 100 = A
Very Satisfied = 75 = C
Satisfied = 50 = F
Not Very Satisfied = 25 = F
Very Dissatisfied = 0 = F
So as you can see it is not a very fair grading scale. And the manufacturers have put the dealer in a pass or fail situation, there's no grey area. Ofcourse the major benefactor here is the manufacturer, by design.
Originally posted by f86sabre
No offence to the liberal arts folks out there, but this is what we called a “liberal arts grading scale”. I went to a university that had a large engineering school and a large liberal arts school. In the engineering school a “C” grade meant average and you were doing ok, but you really had to excel to get an “A”. In the liberal arts school you got an “A” if you did all your home work and did ok on the tests. Most dealerships want the liberal arts “A” instead of doing what it takes to earn a real “A”.
Companies work with JD Power and other polling companies in an effort to improve the breed. Perhaps they come down on the dealerships too hard if they get less than a perfect rating, and I believe this is wrong, but if we as consumers never point out problems, they will never get fixed. So many people complain about slow service, poor work, service managers who don’t listen and other dealer and service issues. Well, this is your opportunity to talk back. Just by the fact that dealerships are so keen to get your survey filled out the way they want shows that this something that gets listened to on the corporate level. If you are willing to sell out your one chance to get heard by the big boys for some cheap freebees, then don’t complain the net time your service sucks. I personally fill out my survey honestly. On my last visit I was not impressed with the waiting area, but I had a great tech who explained things clearly and actually taught me something about the car. Hopefully the waiting area will be spruced up and the tech will get an attaboy.
Best wishes,
f86sabre
No offence to the liberal arts folks out there, but this is what we called a “liberal arts grading scale”. I went to a university that had a large engineering school and a large liberal arts school. In the engineering school a “C” grade meant average and you were doing ok, but you really had to excel to get an “A”. In the liberal arts school you got an “A” if you did all your home work and did ok on the tests. Most dealerships want the liberal arts “A” instead of doing what it takes to earn a real “A”.
Companies work with JD Power and other polling companies in an effort to improve the breed. Perhaps they come down on the dealerships too hard if they get less than a perfect rating, and I believe this is wrong, but if we as consumers never point out problems, they will never get fixed. So many people complain about slow service, poor work, service managers who don’t listen and other dealer and service issues. Well, this is your opportunity to talk back. Just by the fact that dealerships are so keen to get your survey filled out the way they want shows that this something that gets listened to on the corporate level. If you are willing to sell out your one chance to get heard by the big boys for some cheap freebees, then don’t complain the net time your service sucks. I personally fill out my survey honestly. On my last visit I was not impressed with the waiting area, but I had a great tech who explained things clearly and actually taught me something about the car. Hopefully the waiting area will be spruced up and the tech will get an attaboy.
Best wishes,
f86sabre
Last edited by WILDMAN; Jan 14, 2004 at 10:22 AM.
Evolved Member
Joined: Jun 2003
Posts: 1,118
Likes: 0
From: Riverview, FL
Originally posted by turbo4g63
No, I went to Stolthman Mitsubishi dealer in Tysons Corner.
No, I went to Stolthman Mitsubishi dealer in Tysons Corner.
Evolving Member
Joined: Dec 2003
Posts: 486
Likes: 1
From: Pearland, TX
Originally posted by WILDMAN
This is the grading curve for a dealer to be exact: Typically all manufacturers surveys have 5 boxes ranging from Completly Satisfied to Very Dissatisfied.
Completely Satisfied = 100 = A
Very Satisfied = 75 = C
Satisfied = 50 = F
Not Very Satisfied = 25 = F
Very Dissatisfied = 0 = F
So as you can see it is not a very fair grading scale. And the manufacturers have put the dealer in a pass or fail situation, there's no grey area. Ofcourse the major benefactor here is the manufacturer, by design.
This is the grading curve for a dealer to be exact: Typically all manufacturers surveys have 5 boxes ranging from Completly Satisfied to Very Dissatisfied.
Completely Satisfied = 100 = A
Very Satisfied = 75 = C
Satisfied = 50 = F
Not Very Satisfied = 25 = F
Very Dissatisfied = 0 = F
So as you can see it is not a very fair grading scale. And the manufacturers have put the dealer in a pass or fail situation, there's no grey area. Ofcourse the major benefactor here is the manufacturer, by design.