Vendors also welcome to participate if they think one factor influences their sales. This is a friendly info gathering not a whose better.

 

Personally, for me, I use this forum as a place to gather information about vendors and their products. If I'm interested in a vendor then I attempt to contact them using one of the communication channels listed on their website or advertisements & postings here. If I can't contact them via e-mail or phone and get some sort of timely response within one business day, I write them off as a vendor. I figure their support will suck if they can't answer the phone, check their voice mail before it overloads or respond via e-mail.

 

I totally agree w/ you Propellerhead if the vendor doesn't call or e-mail back within 24 hours, Find someone else!!!!! Emil @ Renn-art.com has the best customer service.

 

I wanted the best not-overpriced stuff. I didn't want the JDM crap that everyone likes to drop $$$ on for a stupid HKS or GReddy badge.

 

The two biggest things for me are quality, and service. I am much more willing to wait a little longer so I can save to get a more expensive item if I'm getting what I pay for. I've ordered from two companies, [prayer]the names of which I won't reveal so as not to start a flame[/prayer]. Both of them have provied excellent before and after sale customer service, quailty of products sold and tuning knowledge is top notch. Things like that will always earn repeat business in my book!

 

Best performance for the price, of course.

 

MP5, are you referring to vendors or parts?

For vendors, service and reputation are probably most important. It's all well and good to have the lowest prices, but if your customer service is poor, you can't answer questions effectively, and you can't deliver what you promise, when you promise, why would anyone want to buy from you?

If it's parts, quality is by far the overriding factor; I'm willing to wait 3 months and pay more for the highest quality, best performing pieces for my Evolution. It doesn't necessarily mean buying Japanese, because there are quite a few US-side tuners that make great parts, and you can make a bad part in any country. It just means doing your research, which is why the forums are such a good idea, because it brings together people that have expertise and pools everyone's experience.

 

Who answers the phone...

 

Listen up Works