I 100% agree with Z1 here. I have seen MANY Rota wheels go bad at the track and when they go, they do so in such a way that causes great risk to your well-being. Potholes aside, I've even seen Rotas succumb to the apex bumpers at the track!

Like Z1 said, Rota is great for their intended purpose - to provide the customer with the look and style of a much higher priced wheel.

That being said, the casting technology of Work is miles above Rota as well as other well known wheel manufacturers. But even then, there will be the occasional bleemed wheel that just happens to squeak by their Q/C.

Either way, I'm trying as hard as possible to get this all sorted but ultimately it is up to the manufacturer.

Regards,

Francis@aspec

 

Thanks guys! I appreciate the responses! Hopefully this will get resolved quickly and smoothly!

I also decided to call Work directly to see how they deal with deformed wheels. I talked with Jim **** and he said that they have to receive the wheels and test them to determine if they're actually defective. Upon determining they're defective, they'll send a new pair.

Origianally it sounded like ASPEC could replace the wheels right away when this whole thing came up in the first place. But now they're saying they have to wait for Work to test them before they can send me replacement wheels. SUCK!!!

So I'm sitting here with two wheels and have to wait for ASPEC to send the FEDEX guy to pick them up, then I have to wait for ASPEC to get the wheels and send them to WORK, then I have to wait for WORK to get around to testing them, then WORK will have to send the replacement wheels to ASPEC, and finally ASPEC will have to send them back to me.

Come on!!! Surely there's a faster way to do this! This could take a frickin' month!

Luffy

 

dude, that sux. sorry to hear it...

my friend who works a SCC says the Work Emotions are the best wheels for the Evo, so I'm going to go with what he says.

It's probably just a fluke, but let us know how ASPEC and Work treat you.

ss

 

Couldn't you have just sent them to WORK yourself?

 

Unfortunately, no. I asked if I could send them directly to Work, but ASPEC wouldn't let me. They said they had to go through them, since they were the dealer. Whatever. Just as long as I get my wheels I don't care.

But this is taking entirely to long.

Luffy

 

That really sux... sorry man.

 

Well, here is the thing. In order to have FedEx ship the wheels back, we have to place what's called a "call tag" for shipment. This call tag only allows the package to return to the point of origin (aka ASpec).

We wanted to have the wheels shipped back to us so you didn't have to pay for return shipping (as you shouldn't). FedEx's policies dictate that any return packages come directly to us, since they originated from us. Does this make any sense?

So it's not that we wouldn't let you. If you wanted to send them to Work directly, you could have but you would have to pay for it. And I'm not about to tell a customer that they have to pay for return shipping of defective items.

I'm sure all of the vendors on this forum can back me up on this one. From a vendor standpoint, I have done EVERYTHING I can to expedite this process that is within my power.

Also, I really don't understand why this has to be in a public forum. We have been in e-mail contact as well as phone contact. Posting false information such as this will not get anyone anywhere.

Luffy, we definitely understand your frustration. I would feel the same way if I had received defective wheels. I have been on the consumer end before and I know how frustrating it is to have to deal with things like this. We apologize for any inconvience and are continuing to strive to resolve this matter as quick and painless as possible.

We thank you for your patience and understanding.

Regards,

Francis@aspec

 

Well folks, three weeks later and still no replacement wheels. It would have been faster to go over to Japan, learn how to cast wheels myself, made my wheels, and come back here.

A-Spec (aspec) got my wheels three days ago, and took them immediately to a tire shop to confirm if they were deformed. Sure enough, they were; just like I said. But they still won't send me replacements until they send these deformed wheels to Work. WTF, mate! My patience is running out.

As for my response to your statement:
First of all, I don't post false information and the fact that you're accusing me of posting false information is infuriating. Second, the only reason I am posting this on a public forum is because I think other people who might buy from you in the future have the right to know what has happened. It's the golden rule; I would want to know if I were in that position.

Fact: A-Spec has received my deformed wheels and has replacement wheels ready to ship to me; but, they will not ship them to me until they send the deformed wheels to Work so that they (Work) can confirm that they are deformed. Eventhough three different sources (including A-Spec) have already confirmed that they are deformed.

In my humble opinion, this is wrong. I will keep everyone updated.

Thoughts? Comments?

Luffy

 

I guess I won't be buying any work emotions... geez.

 

I have these rims and have had NO problems whatsoever.

Let's not disparage the rim because of a CUSTOMER service problem and not because of the quality of the rim.

Hopefully you get this resovled in a timely manner.

Good luck.

 

A deformed rim is not a customer service problem.

 

yeah, going through this thread it sounds like ASpec has been fairly helpful. doesn't seem like he's trying to jip you or anything....

one suggestion I may have if you're REALLY itchin to ge the other two and if ASpec agrees, pay for 2 new ones now and when the other two get cleared from warranty ASpec can refund you the $$$ back.

 

Thank you sir. You are absolutely correct.

Regards,

Francis@aspec

 

This was an option that I suggested to the customer before the wheels even left his house. We have the wheels in stock and we would happily send them out.

The bottom line is that I can't send out wheels that are not paid for! Even though there are several parties that say the wheels are officialy bent, ultimately we cannot send out wheels unless we get approval from the manufacturer (i.e. Work). I would wager that most (if not all) vendors on this board will agree with me on this one.

I am continuing to do all I can at this point. The wheels have been delivered to Work as soon as I got them (same day, in fact). Now I'm just waiting to hear what Work says. As soon as they give me the OK, I'll send out the replacements.

Regards,

Francis@aspec

 

Well it sounds like there are two problems here:
1. A deformed rim
2. Not getting the deformed rim replaced.

The first is either a manufacturer or shipping problem and the second is obviously a customer service problem. So I don't really think you can just blame one entity. Everyone should share some blame here.

For me, from a potential customer's point-of-view, I don't want to buy anything from a company/distributor/manufacturer that has had problems like this. Yeah, it happens to everyone at some point, but I don't buy the idea that just because it happens to everyone we should ignore how it was handled. This doesn't appear to have been handled that well so far, simply because it's been going on for a while now.

my 2cents.

ss