anybody who have Rotas wheels should get beat, freakin Rota copy almost every rims on the market.

 

Aspec should have made things easier for you and send you some wheels they had in stock and dealt with Work themselves, instead of putting the burden on you and making you wait so long. They send you a damaged product and you have to put up with all this? I know it's not Aspec's fault, but their priorities don't add up to good customer service. I would have asked for a full refund when they wouldn't send me 2 new wheels. It shows they could care less about your situation, their more concerned about loosing money in case that Work didn't cover them, so they make you wait forever.
At least I know where NOT to buy wheels now.

 

That's what we wanted to do in the beginning but Work themselves instructed us to handle it this way.

Trust me, if we could have, we would. It would have saved SO much headache. So please, do not think that we didn't want to.

Regards,

Francis@aspec

 

Sorry I don't have $1000's of dollars to spend for descent looking rims. I love rotas for cheap rims, they are pretty durable, and if they do happen to bend, they are cheap to replace.

 

total bs man. since when can the manufacturer tell you what to do with wheels that you buy? you buy the wheels from work and sell them. work has no business telling you what to do with your wheels or customers. even if they did, why listen to them? you'd rather listen to work than do the right thing?

dude, i agree with bolio, i now know where NOT to buy wheels from.

ss

 

what did I tell you? I said you will hear something back by the end of the week... man, I'm good
Just be patient, things will work out, be sure to follow up with WORK sometimes next week to ck on the status of the shipment.

 

After having read this thread through, it sounds to me like you are just frustrated that this process isn't occurring fast enough for you. And because things aren't moving quickly enough for you, you are accusing him of bad customer service? Thats bad form. Especially after seeing how much time and energy he is spending keeping you (and us) informed about the whole process.

R

 

Frustrated? Um...duh.
Not fast enough? Going on five weeks now...duh.
Bad customer service? Duh...Are you sure you read the whole thread? Because it doesn't sound like it.

Bad form? Excuse me? Is it bad form to expect to get what you pay for? Is it bad form to expect a reasonable timeframe when dealing with a return? Is it bad form to expect ASPEC/Work to do everything in their power to right their wrong? Is it bad form to expect only the highest quality when dealing with a reputable JDM manufacturer like Work?

 

A-SPEC should not have to send any replacement rim to a customer. Luffy paid for 4 rims and 2 had a manufacture defect. It seems like A-SPEC handled your claim properly. If A-SPEC were to send you 2 loaner rims and WORK decided to say the rims were not defective they would loose money. They make very little margin as it is already. I don't know Francis personally but usually in sales if you make a 600 dollar loss that's your job. A-SPEC should have never let the customer know that they tested the rim and found it to be damaged. They should have let WORK decide if the rim was damaged, then passed this information on to the customer. Sometimes being a nice guy can bite you in the ***

The person who compared this situation to a pair of Nikes at footlocker is incorrect. Usually a manufacture like NIKE has an RMA procedure with their distributors (footlocker). They will allow them to return any merchandise no questions asked. Of course if they abuse it there might be penalties. NIKE will then have a RMA department to decide if the shoe is a valid claim, repairable, or garbage. If the shoe is either of the first two they end up at some discount store.

 

Reading through the thread and A-Spec's responses and coming from a Sales aspect of working directly with OEMS, I would say that they did do everything in their power to right the wrong.

I beleive then, your beef would be with Work, not A-Spec.

 

my question is: who's got Luffy's money? whom did Luffy bought the wheels from?

Work's direct customer here is Aspec and not Luffy, unless Aspec is owned by Works

i know Aspec is trying to do the right thing but sometimes you have to bend over backwards to create a sense of trust for customers and most esp. potential customers, like all the guys here on these forum who now unfortunately doesn't think that this is the vendor for us to buy products from...sorry but however you try to explain that u are trying to play by the book, there still is an unhappy customer out there...

 

2,300 plus views!!! this could have been settled at 200 plus views....hopefully everything ends well!!!

 

I think more peeps agree with A-Spec but whatever, going on about this would just be dumb since it's been resolved

 

Actually, this has NOT been resolved. SHIMLA is absolutely correct, as long as a company has an unhappy customer, that company HAS NOT DONE EVERYTHING THEY CAN.

Thanks for your thoughts zze86, I will definitely let everyone know when this is resolved. The only reason things appear to be taking a turn for the better is because I am no longer dealing with Aspec! Work has taken over this issue, and although they are slow, they have at least said that they are going to send me replacement wheels.

Until I have 4 functional, non-deformed wheels in my posession (I have already paid ASPEC for them), then this issue is NOT RESOLVED.

Luffy

 

I'm curious.. what would have happened if Work determined that the rims were NOT damaged? Who would eat the cost?