Called in to AMS today and spoke with Santiago. I ask if there is any availability to do

some base line dyno runs this weekend. He says there is not. I asked when it will be

available, let set up an appointment. He says he doesn't know. Ok, Who can I talk to that

will? He says the sales staff. Eric gets on the phone, I ask him when the dyno will be

available for a base line dyno run. I want to know what my car will put down in the winter

months and in the summer months before I start modding or tuning. He says it is booked

for the next three - four weeks. Some of them have come from out of state and are

sitting in the parking lot. OK, great you guys are doing well, lets set up an appointment

after that for a baseline dyno run, I can wait. We dont have time. Wait, you don't have

time for a customer who wants to use the dyno, a service advertised on your site? I

can't make an appointment for the future. Only tuning going on, indefinitely?

WTF is this, they don't want to put a car on the dyno because he doesn't want a tune, just a base line.

So, if I wanted to spend more money on a tune, I could get an appointment on the

dyno for a few weeks from now? He said it was not about money. (But I can set an

appointment for a tune 3 - 4 weeks from now, but thats not what I want.) But

what else is it about? If you offer a service, and then tell a customer that you can't schedule an

appointment for them because its booked, with customers waiting for tuning, which is a

service. And I call in to set up an appointment for a base line run, and am told they

cant set an appointment when it is available! Way to alienate your clients. I planned on

tuning this winter and again the the summer before I begin to do any modding. I was

looking at the AMS TBE and the FMIC Race Kit. And if I do any dyno testing, tuning etc.

I want to do it on the same dyno so I don't have to calibrate the results for each dyno I

test on. Makes sense. (that was not a question) If others have experienced this type of

treatment from AMS, please feel free to post your thoughts and concerns. Other wise,

you were not on the phone with Santiago, Eric, or I, so dont waste time clarifying what

they clearly state is a service on their web site. Being treated as if my desire to do a

base line run is unimportant and tedious defeats the purpose of having it as a service

on your site. If you don't want to perform the service because you can make more

money from tuning, then don't advertise the service. Dont forget how you got to this

point AMS, customer relations are important. If I were traveling in from out of town to

do some tuning/dyno runs and I read this thread, I would think twice. I hope

someone at AMS reads this.

Here is a link to their site where they have DYNO RUNS advertised.

http://www.amsperformance.com/dynotuning.php

 

meh

 

Paragraphs anyone? Bleh......

 

Your money isn't green enough .

 

cross post... sounds like they are taking care of you in the other thread

 

sounds like they need to raise their dyno fee to weed out the guys that just want to dyno for the sake of doing it

supply and demand

 

I feel your pain, but until you actually go down there and see how busy one of these shops will be then you will not understand. I know they advertise such a service, but it can be hard to pencil in customers for just a baseline dyno, when there are so many other EVO and other car owners that have needs and are willing to pay much more than you are.

I found this out quickly, and had to re-adjust my thinking. When I first started modding, I wanted to do baselines, and then installation and another dyno, then tuning, and another dyno. I quickly came to the realization that this just was not possible with a shop that services many customers. If I have parts to install or tuning to be done, I have to make sure it fits in a timely manner and is worth the time. I plan to do cams and 02 housing soon, and I would love to do many dyno runs to test out these products, buts time just will not permit such a situation. So I will just be doing install and tuning/dyno.

If you don't like it though, then you can find another shop that isn't as busy and get your baseline.

 

Last thing stop taking things so personal. Yeah they AMS is one of the most respected evo shop in the world, but they are still a business and they still need to make money to survive and they would much rather fill your time slot with somebody who is going to be paying them more money. If they are slow and have time, then they will have no problem doing a baseline with you. But remember a simple baseline dyno will always fall last on their to do list, nothing personal, just business. I mean seriously what world do you live in, reality check bro, welcome to life. Business always favors the higher paying customer, ever fly first class on airline?

 

^^^ I partially disagree to your post #7 but totally agree on your post #8. This customer spoke up very straight forward, he asked them when?, they told him not for at least 3-4 weeks.

The customer said that he had time and he could wait and to please go ahead and reserve his spot for the dyno.

I think if a shop advertizes a dyno service they should facilitate the customer with a spot available. I think profit here is the key word, perhaps it is not as profitable doing a base dyno than doing a base dyno with tuning and that is why I think he is getting bumped top the back.

Carlos

 

I agree with you, it is one thing to favor a higher paying customer, but that still doesn't mean you competely ignore your other customer needs. I mean when he said that he was willing to wait, they could have atleast given him some time frame of when they could do his baseline. I mean they did kind of left him hanging Still AMS is a great shop and I hope everything gets worked out, but saying a baseline dyno is not possible in the next three to four weeks, but a tune is, that is kind of shady.

 

Sometimes car shops get swapped. Im sure they have alot higher paying jobs to get out of the way, and no too concerned about a base run even though it wount take long.

There is NO other dynos in your area?

 

Guys and Girls,

I really appreciate your input. This thread was posted in two separate areas. And the responses to my post, which are identical, are at different ends of the spectrum. I am glad to see that people are seeing my point of view, in this thread, and not trying to bash me for stating my opinion. I am not special and don't require special treatment. That said, I think Eric's offer for three baseline dyno pulls is a great way to handle this situation, and I applaud it, just would have been nice to hear him say it on the phone when we originally spoke as opposed to saying it in a public forum where peoples opinions are formed. Again AMS is a great shop, they are at the top of their game and in my opinion at the top of the Evo tuning game, which is why I am interested in their services. Great points are being raised and I appreciate you input, either way it may sway.

J

 

there is nothing wrong with wanting to do some base dyno runs without tuning,

if they advertise the service, you call and they have an open slot even at some point in the future, they should take you regardless of whether you want a tune or just some dyno runs. saying we can take you in 4 weeks but only if you get a tune, is extorsion.

it takes 1/2 hour to do a couple of pulls and they probably charge 100bucks or so, if they were more customer friendly, they would squeeze you in in between tunes.

it not like they have 8-10, 10-12, 12-2 slots and stick to them 100% of the time, everyone here knows that unless you have the first appointment of the day on the dyno you can pretty much rest assured that you will not see your car go on the dyno or get off it, exactly in the time frame you were told.

if they doing so well, they need to get another ****in dyno.

EDIT: just go to another shop if you only want some dyno runs, if thats possible of course.