EvoScan 1.3R Cable Not Recognized by EvoScan 2.8
Jul 26, 2011, 02:28 PM
#1
EvoScan 1.3R Cable Not Recognized by EvoScan 2.8
I just took delivery of an EvoScan 1.3R USB Datalogging and Reflashing Cable plus EvoScan V2.8.005. I want to use the cable to log and reflash my Evo8 ECU. I plugged the cable in to a USB port on my laptop which is running Windows 7-32 bit, connected the other ends to black OBDII port and white Diag port, fired up EvoScan with the default settings, and turned on the ignition. EvoScan cannot communicate with the ECU. I see "Error: OpenPort 1.3U USB Cable Not Responding, perhaps select OpenPort 2.0 if you have that." in the event log. I tried changing the settings to OpenPort 2.0 but got "Error: OpenPort2 USB Cable Not Responding. Unplug your USB cable from the PC and replug this in and retry."
After unplugging and reconnecting it seems the cable is not recognized by the EvoScan software. I also have ECUFlash 1.43.3252 installed on the laptop. I don't hear a PnP sound when plugging the cable in. I cannot see a virtual com port in Win7 Device Manger under Ports. I cannot see a device for the cable under USB controllers. I've tried reinstalling the drivers - no success. I've tried uninstalling ECUFlash, uninstalling EvoScan, cleaning the registry, reinstalling just EvoScan 2.8 - no success.
I've tried removing all drivers that have anything to do with USB/serial emulation; for example, I had ProScan installed with an Elm327 serial to USB converter - all gone but still no success.
I guess the 1.3R cable could be bad, but I'm told EvoScan tests all of them with EvoScan on an Evo8.
The software V2.8.005 could perhaps be installed incorrectly but I'm just running setup.exe from the V2.8.005 zip file I downloaded and entering the serial number from EvoScan.
What additional troubleshooting can I use to pinpoint the cause?
After unplugging and reconnecting it seems the cable is not recognized by the EvoScan software. I also have ECUFlash 1.43.3252 installed on the laptop. I don't hear a PnP sound when plugging the cable in. I cannot see a virtual com port in Win7 Device Manger under Ports. I cannot see a device for the cable under USB controllers. I've tried reinstalling the drivers - no success. I've tried uninstalling ECUFlash, uninstalling EvoScan, cleaning the registry, reinstalling just EvoScan 2.8 - no success.
I've tried removing all drivers that have anything to do with USB/serial emulation; for example, I had ProScan installed with an Elm327 serial to USB converter - all gone but still no success.
I guess the 1.3R cable could be bad, but I'm told EvoScan tests all of them with EvoScan on an Evo8.
The software V2.8.005 could perhaps be installed incorrectly but I'm just running setup.exe from the V2.8.005 zip file I downloaded and entering the serial number from EvoScan.
What additional troubleshooting can I use to pinpoint the cause?
Aug 1, 2011, 03:46 AM
#5
90% of people are using Windows 7 and Evoscan 1.3D / 1.3R / 1.3U and it works fine. I have not found a computer yet that EvoScan v2.8.0005 doesn't work on.
ecktt, you don't need any reboots with windowsXP/windows7.
ecktt, you don't need any reboots with windowsXP/windows7.
Last edited by evoscan; Aug 11, 2011 at 12:53 AM.
Aug 10, 2011, 04:35 AM
#7
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Do You have solve the problem?
I have windows 7 32 bit,I will buy the evoscan and the cable 1.3 U,but I want to be sure that work with my evo 9,the version 2.8.005 is the latest?
I have windows 7 32 bit,I will buy the evoscan and the cable 1.3 U,but I want to be sure that work with my evo 9,the version 2.8.005 is the latest?
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Aug 13, 2011, 10:20 AM
#9
I eventually tracked Hamish at Evoscan down 
He was kind enough to run a remote troubleshooting session over the internet and found the cable was bad. He told me it was the first one in thousands 
and said he'd ship me a replacement which I'm still waiting for.
Hey hamish - how long does it take to ship a replacement? I've been waiting patiently for two weeks.
He was kind enough to run a remote troubleshooting session over the internet and found the cable was bad. He told me it was the first one in thousands and said he'd ship me a replacement which I'm still waiting for. Hey hamish - how long does it take to ship a replacement? I've been waiting patiently for two weeks.
Aug 13, 2011, 02:59 PM
#10
I eventually tracked Hamish at Evoscan down He was kind enough to run a remote troubleshooting session over the internet and found the cable was bad. He told me it was the first one in thousands and said he'd ship me a replacement which I'm still waiting for.
Hey hamish - how long does it take to ship a replacement? I've been waiting patiently for two weeks.
He was kind enough to run a remote troubleshooting session over the internet and found the cable was bad. He told me it was the first one in thousands and said he'd ship me a replacement which I'm still waiting for. Hey hamish - how long does it take to ship a replacement? I've been waiting patiently for two weeks.
Aug 13, 2011, 06:15 PM
#11
Thanks for responding Hamish. I didn't know you wanted the bad one returned and I'm afraid I tossed it out because I was so frustrated with it - sorry 
My original Evoscan order number was 3680 placed on Monday July 18.
My original Evoscan order number was 3680 placed on Monday July 18.
Last edited by CDrinkH2O; Aug 13, 2011 at 06:24 PM.
Aug 19, 2013, 12:51 PM
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im having the same problem with my 1.3u cable read fine the first time now does nothing but chime when I plug it into the computer and tell me its not reconized use 2.0 if u have it what do I do
Apr 28, 2014, 08:08 AM
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I have the same problem.
Two times my Tactrix 1.3U works and now I couldn't connect it with ECU, error:
"OpenPort 1.3U USB Cable Not Responding, perhaps select OpenPort 2.0 if you have that"
What is wrong? Windows 7 32bit. How I could check if the cable is ok?
Two times my Tactrix 1.3U works and now I couldn't connect it with ECU, error:
"OpenPort 1.3U USB Cable Not Responding, perhaps select OpenPort 2.0 if you have that"
What is wrong? Windows 7 32bit. How I could check if the cable is ok?
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