I'm glad someone understands!!!

I had problems with them in the past also, when I ordered there trashy gauge panel, which they said has been shipped, then 2 weeks later, I still haven't received the item, so I called them, for them to tell me, sorry it's on back order!.... WTF WOW GRUPPE-S=GHEY THAT IS ALL!!!

On top of that, I waited 4 weeks for the gauge panel to finally come in, and it was nothing close to the picture on their site, it fit like sh*t, and it sure as hell looked like sh*t, so after fighting with them over the phone, I sent their trash back, and got my refund, and that was the last time I would ever order from them again!

 

Hey I agree with the thread starter.

I might not be the most up to date on all the Evo modifications and what not but when I call a performance shop that sells parts for the Evo I expect them to know wtf they are are selling.

Dont blame it on the customer, He's just trying to get info and buy a product...It's their job to be informed. That's like telling a car salesmen to just stand outside and not know jack about the car he's trying to sell.

 

Thanks.

The salesman who I bought my Evo from didn't know jack either... it was funny, he pulled the normal... "this is the fast and furious", I was saying to myself... wow what a dumba$$!!!

 

They always pulled the "the evo expert isnt here" I would email him and never got a response. But the #1 rule of customer service is, if you dont know the answer you FIND someone who does. They made it seem like they where doing me a favor. I hope they change because there is alot of competition.

 

See that's just it, the car salesman that sold your evo knew NOTHING about the car and you didn't complain. However gruppe-s doesn't know the answer off the top of their head and you through a fit.

Do your own homework, research, etc. Then call whomever has the best price and simply order the product. Don't expect anything other then them making maybe 1-5% on the sale, saving you money, and be happy.

 

Customer service is a huge deal now a days. I called this shop( I wont mention the name because I'll probably get banned from their Forum). Well anyways I called just to get some info on their clutch setups and you know, the usuall customer questions we ask. The LAdy that answered the phone not only was rude as hell, she didnt know WTF she was talking about. I wont get into detail about the Conversation, but it turned sour real fast and I just ended up cancelling my order and giving them the bird.

 

I agree with that but the person answering the phone for " X" company needs to be up to date and informed about what they are sellling.

 

+1000000

 

also one added note- a knowledgable salesperson can actually increase sales, i.e. recommending a supporting mod etc. I think the great Evo shops outhere set the standard and are more evo-specific, but for JDM stuff, electronics, and some bolt on things, Gruppe-s can be workable.

 

im sure the people taking phone orders dont work/rely on comission like car salesman or they probably would have known the answer to his question. You just don't understand businesses and why they probably paid someone to take their phone orders for their company.

 

You guys are missing my point, If they could of answered my question, they could of kept me as a returning customer, and made some more money off me. I rest my case. Lets kill this thread already.

 

actually, http://www.gruppe-s.com/Contact/7-17...sAssociate.pdf

according to the gruppe-s sales associate hiring, they should be well qualified, and expect to see 500-1000 dollars in comission each month. They also make a decent starting wage, for a phone guy.

Had this salesmen known the answer to the AEM he could have made him self a little more for his monthly commission check...

 

 

The difficulty is it's hard to add value when you are selling a commodity. People say they want added value (customer service, knowledgable staff, etc), but at the end of the day they shop for bottom dollar price.

 

i understand their phone order operators should have a basic knowledge of aftermarket parts, but you cant expect everyone to know everything. he didn't know about your question so he told you to hold so he could get someone to assist you, but there wasnt anyone but at least he didnt give you some bs that you know other ppl do. like many have said already, they are a vendor and dont necessarily know every detailed component of the parts they sell, so why not do your own research or call aem directly? like the evo salesman who didnt know jack, did that stop you from buying the evo from the dealership? im sure you did your own research and if the price is right who wouldnt? gruppe-s may have lost a customer, maybe a few, but i think you could use some patience.