This is not my car, but its a member of NAISC and read what happened to his ride when he took it to a dealer for simple problem:



So im going to vent. I live in alaska and im in the military. i bought a WRX while i was on leave last year and had it put on a barge and shipped to my home. no big deal everthing went ok. When normal people (IE: People who live in the lower 48) buy a car they dont think about where am i going to take it if it needs servicing. if they do its not high on the priority list. Well my suby needs servicing and the only %&#*@ place on this $)(#$* island i call home that works on cars is strangly enough a subaru dealership Thurston AUTO that sells only forresters and outbacks. There is another mechanic in town but he only works on 2 and 4 stroke marine engines. Well i got a service notice in the mail to replace something about the cruise control. THe island i live on is only 10 miles long so cruise control never gets used, however it needed to be corrected. so i took it to the dealership. Well the dealership was in awe at my car. nobody there has seen a WRX in person before, except when passing me on the road. I reluctantly handed my keys over and was told to come back tomorrow. Well that was last friday. saturday morning an emergeny arose and i needed my car so i went to the dealership and was told that i could not have my car back, becuse the mechanic TOOK THE ***** ENGINE APART ***. all he had to do was relpace a small plascic thingy. so i went into the repair bay a low and behold there is my car on the lift, my engine is on the ground resting on the oil pan. tranny (completly dissassembled) is on a bench. IM SO PISSED RIGHT NOW. I demanded to speak with the manager Bruce. turns out i know the manager very well. (he is my next door neighbor) I did not know Bruce was the manager of the dealership though. He appologized and promised to have it reassembled and returned free of charge on monday along with a written apollogy from the mechanic involved. moday morning im waiting at the doors to the dealership when bruce arrived. he apologized and let me in. around 830 the mechanic came in and said that some parts were broken during the dissassembly and he is waiting for them to arrive, he said that they were coming in from juneau and will arrive on wednesday morning. ok well Bruce gave me an 04 forrester untill then. wednesday morning again waiting at the door. Bruce tells me that the part i origionally brought the car in for did not come and will arrive on friday. So now im totaly pissed. Bruce told me to keep the forrester and come back friday afternoon. I went back friday afternoon bruce apollogized and called the mechanic to come and expain why he took my car apart. long and the short of it he saw my Helix up and down pipe and knew that they were not stock so he took the engine and drivetrain apart to look for more aftermaket parts. I dont care about my warrenty, i put them on for a reason. i told them there were aftermarket parts on there. well the mechanic explains that the part did not come in again and assures me that it will be in on monday. So i took the forrester home again. Saturday morning Bruce called me, thinking he had my car ready i did not answer the phone and instead drove right the the dealership. Bruce was waiting and let me in. he kept apollogizing and showed me into the repair bay. I could not believe what i saw. my subaru had been involved in an accident. the **** **** mechanic took it our for an **** off road joy ride and flipped my suby 3 times. It is not repairable. I called the SOA contact number i was given when i bought the car and filed a complaint regarding the dealership. They are sending someone to investigate. so im still driving the 04 forrester. I contacted Military Leagal assistance, the lawyer says im guarenteed and new car. Contacted BBB office in Juneau, AK filed complaint. Im still in shock. I dont know what else i can do. The mechanic was drunk when he wrecked my car, and the police wont let me beat the living **** out of him. The ploice moved the car to a secure lot behind the police station where they keep DUI cars and wont let me get to it to take pictures for the insurance agancy. Progressive is going to total the car they spoke to Bruce who confirmed for them that it is not repairable. Does anybody have any ides of what else i should do. Im still in shock and i dont know what else to do.




cliff notes: took car to dealership to fix cruise control, mechanic takes car apart does not give is back for a week then wrecks it during a drunken joy ride. very angry owner.

 

I got my oil changed once.

 

damn... i don't know what else to say. sorry to hear that though

 

Holy crap.....didnt I see this in a movie?
Sounds like subaru should pay to have your car shipped out for serviced if thats all they offer locally. Are they settling with you on your after market stuff also?

 

wow..holy s hi t! That would be enough to send me into a rage and blow that dealership up along with a number of unmentionable stuff to the mechanic.

 

Wow that is the most ridiculous thing that a dealership has done that Ive heard of. You should look into using your lawyer to possibly get more than just a new car out of this mess. You deserve something for all the grief and time wasted because of a "criminally" negligent mechanic. Dont know how it would work out but at least get a consultation on what youre entitled too.

 

new sti for you!

 

one less subie to worry bout ...........naw really though.....sorry bout your car man...that sucks......

 

Thats the most amazing thing I have ever read, even beats the "My mini-van burned at the dealership during an arson fire" story. Your buddy sounds frustrated, and he's in the military, he deserves a bucket load better treatment.

I would suggest the following approach

Ask for
(1) written apology
(2) nice shiny new WRX with a clear title

or

(3) your friend gets a lawyer and achieves (1), (2), and some $$$$ for gas ...

IANAL, but it would seem to me that since the car was at the dealership and the mechanic would not have had access to the car key unless it was at the dealership, and the mechanic had already proven himself to be unprofessional and incapable of acting in a responsible fashion the dealership is liable. "Bruce" should have fired Bucko's a$$ when he disassembled the car .. that seems to be grounds. Dealerships aren't supposed to do anything to a car that hasn't been authorized by the owner.

Good luck, and let your friend know that we appreciate his service to the US and hope that things get better.

 

Dont forget to sue aswell as get a new car.

 

It's not his car.

For the record, the reason I posted the oil change thing is because my car hasn't been back since.

 

dang, so if they replace the car, what about the aftermarket parts put in it?

 

I think the insurance will sue them for the cost of the vehicle itself, and the guy may have to sue or settle for the cost of any aftermarket parts/installation.

 

sorry to hear about your suby, but at least at this point the mechanic flipped the car or else I will not take the car back even if it was put together with all the engine parts and all. who knows what will happen down the road and your waranty is up? I think a new car is in the works

 

OH MY GOD...that's insane! I think I'll take my OZ in for "service"...maybe if I get lucky, I'll end up with an Evo!! Sorry about that poor guy's Suby though. If there is an upside, he has the dealership by the ballz.