Accolade Fenders
well nothing too serious, but here is the emails and some pics:
(note the dates... I still haven't heard a verdict)
Damaged Pic 1
Damaged Pic 2
Damaged Pic 3
Good Passenger Side Fender Pic
I am having them put on in a few weeks... I'll let you know how the body shop made-out with them...
(note the dates... I still haven't heard a verdict)
Dave Wickman
to sales, shipments, customerservice, dimantha
show details
Feb 21
Can someone please respond to my email... i have called and emailed and still have no response...The following are the emails that I have sent:
oh ya... so i was looking at my fenders yesterday that i ordered and the vents are cracked in the middle... I haven't even taken them out of the shipping plastic... how do i go about getting this taken care of?
- Show quoted text -
On 11/7/06, Accolade Bodykits <sales@body-kit.com > wrote:
Hi Sir
Yes it comes as one package,
---------------------------------------------------------------------------------------------------
ORDER INFORMATION - http://www.body-kit.com/order.html
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
----- Original Message -----
From: "Dave Wickman" <wickdaddy11@gmail.com >
To: "Accolade Bodykits" < sales@body-kit.com>
Sent: Friday, November 03, 2006 11:24 PM
Subject: Re:
> ya, so i was looking at the information and it said that there was one
> package... do you guys ship the hood and front bumper in one package??
>
> On 10/31/06, Accolade Bodykits <sales@body-kit.com> wrote:
>>
>> Hi Sir
>>
>> 14707060746
>>
>> www.odfl.com
>>
>> ---------------------------------------------------------------------------------------------------
>> ORDER INFORMATION - http://www.body-kit.com/order.html
>>
>> ---------------------------------------------------------------------------------------------------
>> regards
>> Christopher Peterson
>> Sales Division
>> ACCOLADE
>>
>> WEB SITE : www.body-kit.com - BODY KITS
>>
>>
>>
>
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
Reply Forward
i had sent this email a while back and have still not received a reply... can you please let me know what is going on
)
---------- Forwarded message ----------
From: Dave Wickman <wickdaddy11@gmail.com>
Date: Dec 22, 2006 11:22 AM
Subject: Re: Re:
To: Accolade Bodykits <sales@body-kit.com >
- Show quoted text -
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
Accolade Bodykits
to me
show details
Feb 21 (7 days ago)
Hi Sir
Please could you send us the Images, Also the Copy which the Trucking
Company signed as the Good were Damaged,
- Hide quoted text -
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
Dave Wickman
to Accolade
show details
Feb 21 (7 days ago)
yes i will take pictures asap, but i don't think that it was the shipping that caused the damage... the box was in mint condition, but it seems to be a defect in the product... no big deal, i just don't want my painter to charge me more because the 'new' part is messed up and he had to fix it. I'll send you the pics hopefully in the am.
- Hide quoted text -
On 2/21/07, Accolade Bodykits <sales@body-kit.com> wrote:
Hi Sir
Please could you send us the Images, Also the Copy which the Trucking
Company signed as the Good were Damaged,
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
- Hide quoted text -
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
to sales, shipments, customerservice, dimantha
show details
Feb 21
Can someone please respond to my email... i have called and emailed and still have no response...The following are the emails that I have sent:
oh ya... so i was looking at my fenders yesterday that i ordered and the vents are cracked in the middle... I haven't even taken them out of the shipping plastic... how do i go about getting this taken care of?
- Show quoted text -
On 11/7/06, Accolade Bodykits <sales@body-kit.com > wrote:
Hi Sir
Yes it comes as one package,
---------------------------------------------------------------------------------------------------
ORDER INFORMATION - http://www.body-kit.com/order.html
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
----- Original Message -----
From: "Dave Wickman" <wickdaddy11@gmail.com >
To: "Accolade Bodykits" < sales@body-kit.com>
Sent: Friday, November 03, 2006 11:24 PM
Subject: Re:
> ya, so i was looking at the information and it said that there was one
> package... do you guys ship the hood and front bumper in one package??
>
> On 10/31/06, Accolade Bodykits <sales@body-kit.com> wrote:
>>
>> Hi Sir
>>
>> 14707060746
>>
>> www.odfl.com
>>
>> ---------------------------------------------------------------------------------------------------
>> ORDER INFORMATION - http://www.body-kit.com/order.html
>>
>> ---------------------------------------------------------------------------------------------------
>> regards
>> Christopher Peterson
>> Sales Division
>> ACCOLADE
>>
>> WEB SITE : www.body-kit.com - BODY KITS
>>
>>
>>
>
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
Reply Forward
i had sent this email a while back and have still not received a reply... can you please let me know what is going on
)---------- Forwarded message ----------
From: Dave Wickman <wickdaddy11@gmail.com>
Date: Dec 22, 2006 11:22 AM
Subject: Re: Re:
To: Accolade Bodykits <sales@body-kit.com >
- Show quoted text -
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
Accolade Bodykits
to me
show details
Feb 21 (7 days ago)
Hi Sir
Please could you send us the Images, Also the Copy which the Trucking
Company signed as the Good were Damaged,
- Hide quoted text -
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
Dave Wickman
to Accolade
show details
Feb 21 (7 days ago)
yes i will take pictures asap, but i don't think that it was the shipping that caused the damage... the box was in mint condition, but it seems to be a defect in the product... no big deal, i just don't want my painter to charge me more because the 'new' part is messed up and he had to fix it. I'll send you the pics hopefully in the am.
- Hide quoted text -
On 2/21/07, Accolade Bodykits <sales@body-kit.com> wrote:
Hi Sir
Please could you send us the Images, Also the Copy which the Trucking
Company signed as the Good were Damaged,
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
- Hide quoted text -
--
Sincerely,
Dave Wickman
Wickman Studios
c: 440.478.3265
e: dave@wickmanstudios.com
Damaged Pic 1
Damaged Pic 2
Damaged Pic 3
Good Passenger Side Fender Pic
I am having them put on in a few weeks... I'll let you know how the body shop made-out with them...
hey how you doin i actually have a pair of the extreme fenders myself and i am actually puttin them on tomorrow should have some pics for you guys this friday but my fenders came in without a scrath on them. but sadly i had my fenders in my garage and my g/f accidently backed into them and chipped some of the yellow coating off of them nothing to serious. but good luck keep us updated and ill do the same!
so accolade finally got back to me... read this before posting anymore information ""PUBLIC"" about your issues. They will not help you then 
Accolade Bodykits
to me
show details
Mar 8 (20 hours ago)
Hi Sir
At the Moment we cannot help you refund for your claim as you made this
issue Public by going out totaly out of our Policy.
Our Policy says that you need to claim the Damage from the Courier Company.
We could have help you out, but because made public we will not.,
Thank you for your Business.
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
to me
show details
Mar 8 (20 hours ago)
Hi Sir
At the Moment we cannot help you refund for your claim as you made this
issue Public by going out totaly out of our Policy.
Our Policy says that you need to claim the Damage from the Courier Company.
We could have help you out, but because made public we will not.,
Thank you for your Business.
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
WEB SITE : www.body-kit.com - BODY KITS
Dave, that's so stupid. The only reason you "went public" is because they went for soooo lang without even giving you a response. Whatever. Accolade makes some cool stuff, but those dudes are dicks.
Trending Topics
wow Accolade was just pulling there image up and then they do something like this. Thats gonna be a big hit for them. I mean wouldnt it be a MUCH better move for there public image to take care of this issue and have a now happy customer post about how well they took care of it ?
i think maybe chris got frustrated because he was informing the customer many times that he first needs to file with the carrier for damage, and the customer kept informing that he does not believe it was the carrier but that we shipped it like that. I can gurantee we did not ship it with that little crack because I personally inspect all items before dispatch. We are a big company and things get lost in the confusion of business, time passes and so does our opportunity to work with the carrier.
at any case that damage is nothing, it has just been magnify x10, normally a body shop wouldnt charge anything at all to fix, they just consider that apart of prep, fill it in and paint. too much argument over such a trivial damage, granted it should have never come like that and we do apologize but that is the nature of fiberglass.. this can be easily fixed. trust me.
i think that is just the gel coat. extremely sorry about the incident Mr. Wickman.
at any case that damage is nothing, it has just been magnify x10, normally a body shop wouldnt charge anything at all to fix, they just consider that apart of prep, fill it in and paint. too much argument over such a trivial damage, granted it should have never come like that and we do apologize but that is the nature of fiberglass.. this can be easily fixed. trust me.
i think that is just the gel coat. extremely sorry about the incident Mr. Wickman.
Last edited by Dave@Accolade; Mar 9, 2007 at 12:01 PM.
wow Accolade was just pulling there image up and then they do something like this. Thats gonna be a big hit for them. I mean wouldnt it be a MUCH better move for there public image to take care of this issue and have a now happy customer post about how well they took care of it ?
Here's the last email in response to me not being able to inspect the items... they shipped my stuff to the wrong place:
show details
8:14 am (6 hours ago)
i guess my point is that you shipped it to a different address than specified therefore I could not examine the shipping on arrival because the stuff I had setup to have the product inspected was not the place you guys decided to ship. So, it is therefore impossible for me to follow your "policy" if you didn't ship the fenders that were in "perfect condition" it to the correct address. I gave plenty of time to settle the issue. I started sending emails in November, it's definitely March, now. Best case, that's 3 months, ample time to figure-out what is going on.
- Hide quoted text -
On 3/9/07, Accolade Bodykits <sales@body-kit.com> wrote:
It is our Policy that if any Customer Service Issue is Made Public without give us time to settle a Issue, We will decline to Help in any way to Resolve the Problem
If you can also Dectect that this is not written on our Policy I am sure you were also able Read this Down Written in RED.
----------------------------------------
Shipping Policy / Damaged Shipments
All shipments are sent with full insurance coverage. ACCOLADE, ships all orders in perfect condition and is not responsible for any damage that may occur during shipment.
We at ACCOLADE, urge our customers to check all shipments for any type of damages before signing any type of bill of lading presented to you by the trucking company. By signing the trucking company's bill of lading, you agree to the shipping company and ACCOLADE. that all packages are in good order and in acceptable condition. After a bill of lading is signed and the package is delivered, neither the shipping company nor ACCOLADE. will accept the liability for the package.
Please remember that fiberglass is easily fixable and ACCOLADE does not tolerate refusal or return of minor cracks, scuffs, and scratches on any fiberglass parts.
Products that are damaged through the negligence of the shipping company, customers must report the damages to that shipping company within 24 hours after receiving order. All damages should be noted by the driver on your copy of the delivery receipt. If not customer could be held liable for all damages acquired through shipping. Please remember do not discard any portion of the packaging material. The shipper will send a representative to inspect the carton and its contents. ACCOLADE, will cooperate in full to fix or replace your product as long as all the steps above have been followed.
Thank you for your Business.
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
8:14 am (6 hours ago)
i guess my point is that you shipped it to a different address than specified therefore I could not examine the shipping on arrival because the stuff I had setup to have the product inspected was not the place you guys decided to ship. So, it is therefore impossible for me to follow your "policy" if you didn't ship the fenders that were in "perfect condition" it to the correct address. I gave plenty of time to settle the issue. I started sending emails in November, it's definitely March, now. Best case, that's 3 months, ample time to figure-out what is going on.
- Hide quoted text -
On 3/9/07, Accolade Bodykits <sales@body-kit.com> wrote:
It is our Policy that if any Customer Service Issue is Made Public without give us time to settle a Issue, We will decline to Help in any way to Resolve the Problem
If you can also Dectect that this is not written on our Policy I am sure you were also able Read this Down Written in RED.
----------------------------------------
Shipping Policy / Damaged Shipments
All shipments are sent with full insurance coverage. ACCOLADE, ships all orders in perfect condition and is not responsible for any damage that may occur during shipment.
We at ACCOLADE, urge our customers to check all shipments for any type of damages before signing any type of bill of lading presented to you by the trucking company. By signing the trucking company's bill of lading, you agree to the shipping company and ACCOLADE. that all packages are in good order and in acceptable condition. After a bill of lading is signed and the package is delivered, neither the shipping company nor ACCOLADE. will accept the liability for the package.
Please remember that fiberglass is easily fixable and ACCOLADE does not tolerate refusal or return of minor cracks, scuffs, and scratches on any fiberglass parts.
Products that are damaged through the negligence of the shipping company, customers must report the damages to that shipping company within 24 hours after receiving order. All damages should be noted by the driver on your copy of the delivery receipt. If not customer could be held liable for all damages acquired through shipping. Please remember do not discard any portion of the packaging material. The shipper will send a representative to inspect the carton and its contents. ACCOLADE, will cooperate in full to fix or replace your product as long as all the steps above have been followed.
Thank you for your Business.
---------------------------------------------------------------------------------------------------
regards
Christopher Peterson
Sales Division
ACCOLADE
Last edited by wickdaddy; Mar 9, 2007 at 12:15 PM.
/\ I still dont think you are understanding the proper procedures, it matters not that it was delivered to your house instead of the body shop, even if there is no opportunity to sign for the package you have as long as 7 days to inform the carrier of damage. but of course you cannot do this as you keep telling us you dont think its the carrier, if you dont want to work with us to fix an issue, we cannot help you.
AND FINALLY AS I SAID IN MY MANY YEARS WORKING IN THIS INDUSTRY. THIS PROBLEM A HAIRLINE CRACK ON THE GELCOAT IS A SMALL ISSUE.
I do not even think you have taken it to a body shop for their assessment, maybe if you did there would be no reason for complaint they could fix this without cost many shops i know would do so.
AND FINALLY AS I SAID IN MY MANY YEARS WORKING IN THIS INDUSTRY. THIS PROBLEM A HAIRLINE CRACK ON THE GELCOAT IS A SMALL ISSUE.
I do not even think you have taken it to a body shop for their assessment, maybe if you did there would be no reason for complaint they could fix this without cost many shops i know would do so.
Last edited by Dave@Accolade; Mar 9, 2007 at 12:21 PM.
wow that's the fastest I have gotten a response from you guys since November whatever, no sense in arguing it... i'll just deal with it, like you said, it probably won't be a big deal... I guess I'll just find out this week 
whatever, no sense in arguing it... i'll just deal with it, like you said, it probably won't be a big deal... I guess I'll just find out this week
Last edited by wickdaddy; Mar 9, 2007 at 12:28 PM.
i dont think you should of put their business out there until the problem was resolved.. it wasnt any of our business to know the step by step.. this isnt a news broadcast.. he saw you crying here on evom knowing every1 was gunna back you up and he said *** this guy.. sounds fine with me.. i understand shyt like privacy.. and yes they are entitled to their own just like everybody else..
