First - lets set the record straight - he is NOT MY disatisfied customer - he is disatisfied with Pruven becuase THEY did not respond to him.

If he was my customer I would be happy to give him back all his $$$ just to be rid of him.

Customer service is the key to my little tuning business - I offer a 100% unconditional money back guarantee so I know that every client is hapy or they get back thier money and I reflash them to stock.

All I can tell you is that I responded to this guy many times when he contected me and / or Dyno Flash. I have personally answered at least a dozen emails - PM's and other contact from this Disel guy during the past week or so. He asked for my help to get him into the dyno day tuning we did last week. I accomidated him - even though the event was booked up and sold out for some time. Then he cancels at the last minute saying he had to work.

I have nothing to do with Pruven - its a seperate operation and have no idea IF he called them or not and whether they called him back - and / or why he called them in the first place.

When you become a vendor you start to realize that certain individuals like to ask you a million questions and waste a lot of your time. Its part of the business and since I enjoy evos its something I enjoy doing. I certainly have no problem doing my own personal best to respond to each and every PM and email that comes my way - even though I wind up spending hours and hours a day doing that.

After I take the time to answer this guy's posts on this forum, emails and Pm's and even try and fit him into the dyno day and then get a last minute cancelation - now he contacts me today about having me make him another appointment to tune his car.

THEN I see he is making these kind of negative posts against the shop where I rent my dyno time - its NOT the kind of business I need or want - AND I don't see how I can in good faith bring his car to Pruven to tune it if he is saying such bad things about them. Thats is not the way I am.

BTW - just for the record - I do 100% of NY tri-state area dyno tunes at Pruven - they do an excelent job providing a great clean and well run dyno in which to tune the cars and we are able to offer very low rates there - $450.00 for the reflash and up to two hours dyno time, which I think is a great value and deal.

Dan has thought me most of what I know about Turbo cars - he works very hard and has great talents. He has helped me a great deal to develop the base maps and tune the cars that give me trouble. I have nothing but 100% total respect for him, his work and his shop.

I encorage anyone who has questions about the kind of work Pruven and Dan do to come down and examine the RSX of Mr. Cobb and see what kind of work they did and how the install is and draw your own conlcusions.

Anyone who joins in on this Pruven bashing thread - will not be welcomed as a client of mine. I have no interest in bringing someone's car over to pruven to tune who is willing to write insulting remarks about Pruven on this forum. If you join in on this I will not book any time for you at Pruven and you will need to make other arrangements.

Rest assured - there are two sides to every story and in due time ALL the facts about this Cobb gentleman and his car will come out.

 

Al are you posting under another handle in this thread? Also you are now saying that you are willing to out Mr Cobbs Pruven tunned car though you have no affiliation with them? Under what authority? Also strong arming public opinion ist very classy Al.

BTW Pruven backed the wrong partner a long time ago and the polarization that you brought to consumers in regards to Pruven prolly isnt what they bargained for. Affiliated or not you bring a notoriety and liability to the Pruven stable now matter how you cut it.

 

I am not willing to out anyone's car. I was told by Pruven that there is going to be a public auction of this vehicle on or about December 1 or some time around then (I don't remember). I was told that the vehicle could be visually inspected by anyone prior to the sale who is interested in bidding on the vehilce.

If anyone is interested in seeing 1st hand the kind of work that Pruven does and or what kind of effort goes into a 8,000 turbo install they can go and look at the car at Pruven.

Also - I am not strong arming any opinion. EVERYONE is entitled to his / her own opinion! Even I am entitled to my opinion and I am entitled to work on cars I want to work on and NOT work on cars I don't want to work on. I can promise you I would not sell you any evo upgrades - even if my life depended on it.

 

Good points Al but I could just have others call for me You do remember the San Marcos stage rev evo? I have been nothing but helpful and have yet to point any fingers- See I might just be a better customer than you think Al

 

BTW - just for your information - Pruven did not "back" me. I am not a "partner" of theirs.

Its the other way around - I back them and support them as a great vendor and as a great source for DSM performance.

If you notice - Pruven has never been on this - or any other internet boards backing or not backing anybody.

They pretty much stay out of the fray here and let their work and results do the talking.

They don't back me any more than Shiv backs you and your constant pro Shiv posting. I wouldn't blame Shiv for your obnoxious and bizzare approach to life just becuase you post about how much you like his products. The only real difference between you and I is at least I did accomplish something in motorsports and car tuning in general while all you do is talk a big game and make negative posts.

 

no need to get back personal AL. Ive praised you and your products when praise is due- nothing wrong with spreading the info of a great product now is there? Besides people always bring my praise of vishnu products to light as its a negative thing I havent brought it up here why did you feel the need to? This post isnt even remotely associated with ECM management now is it?

 

I'm just pointing out to YOU that we both seem to be doing the same thing. It starts with a postive client relationship with a vendor - you with Shiv Me with Dan. Both of whom know a LOT about cars and tuning. Then we start to post about our positive experiences with the products. I am sure Shiv never asked you to promote or atlk about his stuff and I promise you that Pruven never asked me to talk about there stuff.

After a while you start to constantly post about your favorite vendors so much is easy for others to get confused about where the customer and user of products starts and the vendor begins.

I am sure that my adventures with Pruven products and services over the years with my STI and EVO have sold some Pruven stuff and got them some god attention I am also sure that there have been some folks who chose not to deal with Pruven becuase they thought I was some how working there or affiliated with them in some way.

I speak my mind on the internet forums and sometimes I rub people the wrong way. If you don't like what I have to say then don;t read my posts is the best advice I can give those who get pissed off when I start to comment about SLOWbaRU or any of the other buzz words that really **** some of the guys off.

Anyway - its all in good fun and I am sure we all like the same things - going fast in cars ! Execpt those of course who have some kind of mental or emotional issues and just like to post up negative stuff all the time.

 

 

Damn you Eric whats with that? I can assure you thats not a summary of me- in fact Im a mental health professional myself

 

I certainly DID NOT mean YOU ! In fact I wonder if you really are SHIV??? You and he are a lot alike

I admire your intelect and devious manner indeed!!!!

All you need to do is get some parts from a real go fast tooner and you will be alright

That Eric I wonder about though ever since I met him - I think he could use a HP infusion also

 

 

So what did I miss.

 

Let me respond to some perfectly valid questions. First of all, I actually asked Pruven (i.e. Dan) a number of times for an updated estimate, and they never supplied one. I believe DMV is citing them for this. As to Cybernation, they moved promptly to complete the kit once they were able to reach Pruven. CN actually offered to install the turbo FOR FREE- but by then it was too late, as Pruven wasn't about to let go of the car. My post on the RSX forum was made before I knew where the problem really was- you always have this issue when the vendor and the installer are pointing fingers at each other-it may take a while to find out who's really causing the problem. Third, Pruven seems to be unique across the country with these kinds of problems. They told me they could install "any turbo"---if they had been more honest at the beginning, I would never have gone there in the first place.

 

If that is indeed true and it was my car, I'd sneak in, torch it and then they could kiss my but I don't recomend that as I'm just a vindictive little SOB.

Disclaimer: It is not my intention by the above comment to take sides, point fingers, or lay blaim on any individual or company involved as there is always two sides to the story.

 

WOW....$8000 to install a turbo? Does that include a new engine and a tranny? I'm pretty sure the turbo kit cost around $4000. So it would cost $12000 to put a turbo in a RSX which retails for about $25000.
$25000 + $12000 = Really fast Evo!