What's up with STM?
#1
Newbie
Thread Starter
What's up with STM?
Ordered a few parts from STM over a week ago on April 14th. Currently I've had no communication from them and no updates on shipping. So last week I messaged their Facebook page and asked what the deal was and the response was "we are out of the Mitsubishi coolant" (which I ordered 2 gallons). Note: the coolant was in stock on the website. I've tried calling the number on their website several times which just redirects to an automated voice message. I emailed them yesterday and no response. What the hell? This is my first time ordering from them and everyone talks about how great they are but I'm not seeing that. Are they closed for the month or something? At this point I'm ready for a refund to take my business elsewhere.
#2
hmmm weird I've never had an issue with any orders I've placed with them....even called to have some questions answered and got someone right away to talk with and have them answered.
#3
They have been good to me I have ordered a lot of stuff from them . Only downside is that are slow at shipping I'm only 5 hrs away
and takes a 6-8 days to get anything.
Maybe they are busy lately I know this whole week they are prepping for big race and tune event April 27th and 28th.
I guess they should considering hiring more staff.
and takes a 6-8 days to get anything.
Maybe they are busy lately I know this whole week they are prepping for big race and tune event April 27th and 28th.
I guess they should considering hiring more staff.
#4
EvoM Guru
iTrader: (1)
Yeah, I tries calling to day to order some stuff, go the "we're close" voicemail twice when they should be open. Ordered from ExtremePSI instead.
Not sure whats going on, but I can assure you they didn't run off with your money.
Not sure whats going on, but I can assure you they didn't run off with your money.
#6
Newbie
Thread Starter
They have been good to me I have ordered a lot of stuff from them . Only downside is that are slow at shipping I'm only 5 hrs away
and takes a 6-8 days to get anything.
Maybe they are busy lately I know this whole week they are prepping for big race and tune event April 27th and 28th.
I guess they should considering hiring more staff.
and takes a 6-8 days to get anything.
Maybe they are busy lately I know this whole week they are prepping for big race and tune event April 27th and 28th.
I guess they should considering hiring more staff.
#9
EvoM Guru
iTrader: (1)
This is partly why I always call them to order. The typical complaint with ordering from the online is their website doesn't always reflect actual in stock status, and sometime things take a week to ship. Calling them resolves all these issues.
Weird that calls aren't going through. Maybe their phones are down?
Weird that calls aren't going through. Maybe their phones are down?
#10
Newbie
Thread Starter
Okay so good news. I did receive an email back from Connor at STM. My stupid email (gmail) blocked the email, filtering it as spam. Connor said they will overnight it as soon as possible. This is my fault for not seeing this email, I'm glad I've got some communication. However, still no shipping updates, which is disappointing. If my order gets overnighted I will definitely give STM a thumbs up!
I also wonder what's going on with their phones.
I also wonder what's going on with their phones.
#11
Evolving Member
I remember one time I ordered A-pillars from STM and after about 6 months i realized I never got them. Called them up and they had em on the way same day. Looks like they don't have the best order system in place and your order must have gotten mixed up or lost. Just give them a call and they'll take care of it.
#14
Evolved Member
iTrader: (18)
few weeks ago had a motor pull, tranny install, blah.. blah.. on a daily driver.
the rack and pinion on the car was leaking horrible and i had a used one ready to replace it.
went to put the used one on and it was the wrong one...
Being a daily, ... i panicked.
called STM...... "You gotta help me man... i need a steering rack as soon as possible.. im in trouble."/
was at my door 4 days later.
STM has always been top notch for me.
glad you got it worked out.
the rack and pinion on the car was leaking horrible and i had a used one ready to replace it.
went to put the used one on and it was the wrong one...
Being a daily, ... i panicked.
called STM...... "You gotta help me man... i need a steering rack as soon as possible.. im in trouble."/
was at my door 4 days later.
STM has always been top notch for me.
glad you got it worked out.