censorship
If someone has an issue that can't be resolved with a vendor, you can use the feedback system now.
I didn't personally catch your post about this situation, but as long as you aren't bashing the vendor and are just explaining what has happened there shouldn't be an issue.
If members are having issues with a vendor, we would like them to know about that so they improve things. It's only if there's excessive bashing where nothing is being accomplished that a thread should be removed (ie. someone on a rant and provides 0 information on what happened).
Was the comment posted in a Vendor forum?
Mark
I didn't personally catch your post about this situation, but as long as you aren't bashing the vendor and are just explaining what has happened there shouldn't be an issue.
If members are having issues with a vendor, we would like them to know about that so they improve things. It's only if there's excessive bashing where nothing is being accomplished that a thread should be removed (ie. someone on a rant and provides 0 information on what happened).
Was the comment posted in a Vendor forum?
Mark
Truth be told I don't know the exact reason some (not all) Vivid complaints were deleted. We are not here to stifle complaints, but we do ask that members try to resolve their problems before posting negative threads. Many just get upset and post before anything else. Again though, I can't say for certain what happened to those posts.
We're not going to kick you off the forum for being displeased or for posting about it. I think a couple of you may be getting carried away, but I do understand the general concern. Part of our responsibility in providing access to these vendors is making certain they are legitimate businesses who will not rip off customers. Of course you can't make everybody happy all the time.
I'm going to make Mark aware of this thread, and I'd recommend trying to contact him in regards to your problem in the meantime.
He beat me to it.
We're not going to kick you off the forum for being displeased or for posting about it. I think a couple of you may be getting carried away, but I do understand the general concern. Part of our responsibility in providing access to these vendors is making certain they are legitimate businesses who will not rip off customers. Of course you can't make everybody happy all the time.
I'm going to make Mark aware of this thread, and I'd recommend trying to contact him in regards to your problem in the meantime.
He beat me to it.
Why is this post in this forum?
This is not a site feedback issue. This is a vendor issue and needs to be out there where other people can see it.
You're doing your users a disservice, sir.
This is not a site feedback issue. This is a vendor issue and needs to be out there where other people can see it.
You're doing your users a disservice, sir.
Actually it is a feedback issue. It makes direct reference to how the staff moderates the forums.
It was originally posted in Evo general. This certainly has less to do with the car itself than the site and our responsibilities to both vendors and members. ducati's first post and the thread title were about the staff's handling of threads, not his own personal experience.
People can see it in any forum. Where they look is up to them. I've said it before and I'll say it again...this site is not organized by visibility.
It was originally posted in Evo general. This certainly has less to do with the car itself than the site and our responsibilities to both vendors and members. ducati's first post and the thread title were about the staff's handling of threads, not his own personal experience.
People can see it in any forum. Where they look is up to them. I've said it before and I'll say it again...this site is not organized by visibility.
His post has absolutely nothing to do with the site. It is about a vendor and making on this forum aware of their questionable practices. Look around at any of the other major forums dedicated to a specific car and none of those forums move a vendor complaint post to the Site Feedback forum.
It's ultimately your decision but as a former Super Moderator on the world's biggest privately-owned forum I would disagree with what you've done here.
It's ultimately your decision but as a former Super Moderator on the world's biggest privately-owned forum I would disagree with what you've done here.
Originally posted by DefBringer
His post has absolutely nothing to do with the site. It is about a vendor and making on this forum aware of their questionable practices. Look around at any of the other major forums dedicated to a specific car and none of those forums move a vendor complaint post to the Site Feedback forum.
It's ultimately your decision but as a former Super Moderator on the world's biggest privately-owned forum I would disagree with what you've done here.
His post has absolutely nothing to do with the site. It is about a vendor and making on this forum aware of their questionable practices. Look around at any of the other major forums dedicated to a specific car and none of those forums move a vendor complaint post to the Site Feedback forum.
It's ultimately your decision but as a former Super Moderator on the world's biggest privately-owned forum I would disagree with what you've done here.
I agree perfectly well with the thread being moved to feedback. The thread has practically nothing to do with the Evo, so much as with issues regarding the forums and its staffing.
Hobie was correct to move the thread, even someone with eyes as bad as mine can see that.
On topic, I've read quite a few complaint threads about Vivid. For such a highly visable vendor, they don't seem to be taking this stuff very seriously.
DefBringer, The title of this thread is "censorship". Censorship of what, you may ask... It refers to how Ducati was concerned that the moderators of this site were censoring people's negative responses about vendors. This in fact is a feedback about the way our moderators conduct their duties.
Now as for the censorship issue, let me put this in simple terms. As long as you have taken the steps to try to resolve the problem with the vendor in question, we have no problem with you posting a description of what happened between you and the vendor. The post WILL be removed if there is excessive threats, cursing, or pure ranting. Please form a response to a problem with a vendor as professionally as possible to prevent the thread being turned into a flamefest. That is all we ask.
Correct me if I am wrong on this guys (Mark, Andrew or any other mods).
Now as for the censorship issue, let me put this in simple terms. As long as you have taken the steps to try to resolve the problem with the vendor in question, we have no problem with you posting a description of what happened between you and the vendor. The post WILL be removed if there is excessive threats, cursing, or pure ranting. Please form a response to a problem with a vendor as professionally as possible to prevent the thread being turned into a flamefest. That is all we ask.
Correct me if I am wrong on this guys (Mark, Andrew or any other mods).
The original post was a complaint about how we handled the situation, which is why it is in the Feedback area. He said:
I think this was real important for us to discuss and the best place would be the feedback forum.
I do understand the issue with less people viewing it, but with specific sub-forums, it's hard to control what people view. I think with our main page listings, it's not as bad as it would seem, but we could always have a post in the Evo General with a link to this thread if anyone feels it's not getting the exposure it should.
If there's an issue with the vendor, it can be discussed on our forums. That's usually what happens on here. Someone has an issue, posts about it, then the vendor responds.
A good example of this is a situation with Buschur Racing, a very reputable vendor on our forums. A customer did not receive prompt response by email. He posted on the forums and complained. A little later David Buschur responded and let everyone know he was out of town and apologized for not being able to respond sooner.
Honestly, it's great to get feedback, positive or negative from everyone.
Mark
It's disheartening to know that when you have negative issues to discuss about a SPONSORING VENDOR in these forms, that the threads wil be deleted, by people other than the one who starts it.
I do understand the issue with less people viewing it, but with specific sub-forums, it's hard to control what people view. I think with our main page listings, it's not as bad as it would seem, but we could always have a post in the Evo General with a link to this thread if anyone feels it's not getting the exposure it should.
If there's an issue with the vendor, it can be discussed on our forums. That's usually what happens on here. Someone has an issue, posts about it, then the vendor responds.
A good example of this is a situation with Buschur Racing, a very reputable vendor on our forums. A customer did not receive prompt response by email. He posted on the forums and complained. A little later David Buschur responded and let everyone know he was out of town and apologized for not being able to respond sooner.
Honestly, it's great to get feedback, positive or negative from everyone.
Mark
