Hello everyone-


I have a problem with Gruppe-S. I have called twice and sent several e-mails concerning my order that I placed on Feb. 20, 2006 for a JDM Evo IX bumper. I have not received any e-mails from them, nor have they returned my calls. What should I do? I paid with paypal, should I dispute the charge? Does anyone know someone I can talk to personally at Gruppe-S that can help me find out what the status of my order is?

Thanks in advance,
Maximum Boost

 

Bump

 

I hurd this before. search

 

I did....I still don't know how to get anyone to answer me though. Does anybody know someone who works there that I could maybe call on a cellphone or something?

 

I have dealt with them on two occasions. Both of the times they have had terrible customer service. Both times I was told explicitly that the items I wanted were in stock. I needed said items by a certain date and this was explained thoroughly. Both times they were not in stock. This last time I ordered I was told I would be contacted with call backs regarding the status of my order. I never received those calls and had to make my own inquiries again and again.

After missing my install date and fessing up that they did not have my items in stock they had the nerve to tell me that there would be a "restocking" fee if I wanted to cancel my order. There was nothing to restock, they did not ship anything. I could not believe the audacity of this company. I'm sure people local to this business will come on here and defend their practices. I firmly believe that if you are not in their direct vicinity, they really dont care about you or your order. Their actions forced this decision upon me. Terrible company.

 

I've had nothing but problems with with those idoits too- screw them!

 

Yeah, my buddy had similar experience with them, I will not order anything from them.

 

i ordered some parts and i called the following week(a full week) to see about my order and they didnt even process it. So they processed it then when I called. Boy was i pissed. I will never deal with them if i dont have to.

 

You do understand that there is a 4-6 week lead time on that bumper.

 

I've only dealt with them once which was for a hi-flow cat.
No problems
But any parts coming out of Japan may require at least a month wait

 

They could at least return my phone calls or e-mails!!!

 

Or you could learn some patience and not freak out because they havent answered your, "are we there yet" type of question.

 

I don't think that asking for an order status a couple of weeks after spending $700 is obtuse.

Vendors are there to provide service and parts to the consumer. Us consumers spend a lot of money on parts and deserve feedback as to the status of our orders. It's called customer service and seems to be a fleeting ideal.

Sidenote: I ordered a JDM IX rear bumper and received it in record time with great customer service from Gruppe-S. (still waiting on towhook cover though )

 

While they are to an extent, I was told very explicitly when I placed my order 2 weeks ago that it would be the end of March until they had the bumpers in. Maybe he didnt receive the same initial customer service that I did, but it's listed clear as day on the 1st post in their thread that this is a special order and can/will take 4-6 weeks. Starting a thread to complain about customer service when he isnt even half way into the projected lead time is, IMO childish. I could see him having a point if it was week 7 and he was still empty handed, but come on we need to relax with the, "now, now, now" mentality.

 

I wholeheartedly agree with you about the "now, now, now" menatality. I know I have it too.

But the key is in your second sentence. "maybe he didn't receive the the same initial customer service that I did" No one likes to be left in the dark after spending that kind of cash. To some, that's not a lot of $$$, others may have been saving for months for a part like that.

IMO feedback is a crucial part of customer service.