Ok im sure this thread will be deleted within 5 minutes but I would like to respond to this post...

"If you have a issue that is unresolved, then please email or call as described above one of the owners and they will be happy to immediately attend to your situation.

As far as complaints are concerned...with the high volume of orders we do, the manufacturers trying to keep up, and the ever longing not being able to please everyone, complaints are bound to come about. But we do try our best to control them and respond to your needs. Just need to talk to the RIGHT PEOPLE

As far as cencorship this thread is a statement and we can close it if we want to have it that way. To get your situation appropriately handled, posting does not help, you need to discuss with us and we will get you moving.

Anyone that has met us, done business with us, or understands the industry, knows we take care of them.

So as Owners we look foward to talking to you about the problems to correct them. So we cant help if we cant talk...email your phone number, name, and problem to Rob or Dan and consider it fixed!!! "

1. I am not posting to destroy the reputation of Vivid Racing, I am posting to inform other members about the poor service Vivid has provided.
2. The censorship has to stop, its ridiculous that a company has to delete posts about poor service rather than simply correcting the problem.
3. If one of the "RIGHT PEOPLE" would like to contact me I would be more than happy to resolve this issue with them, but so far all you guys do is talk and take no action.

Again, not trying to ruin the reputation of Vivid just informing other members.... this is what you do on a MESSAGE BOARD.

 

Preach on, brother. I agree with all three points.

 

See the thing is, when shopping people go by word of mouth. If I hear all this stuff about vivid, what makes you think I will order stuff from there. I think vivd should talk to US in this forum, instead of calling. This way we would know whats going on, and whether or not we should order from you. I can tell you now I will not buy anything from you now. I have ordered stuff from other places and shipping is always fast on time with tracking #. Thats the way I like it and thats the way its suppose to be. If stuff is out of stock, then let us know.

Until I know these customers are finally getting their orders and emails answered, then the confidecent in ordering from ya guys will improve.

Please improve communication in this forum rather than having it all done personally. We as customers should know what is going on since you guys are getting bad reviews. If you want to turn things around, communicate with us. Here. Not on the phone.

 

Also they pay for their spot in the forum, so they have rights to remove and delete whatever posts they want.

 

Just to clarify, I dont want to bash any business, but customers are always priority and "always right". We need your input here vivid. Talk to us. Give us some confidence to purchase stuff from you

 

Well so far I've been getting some pretty good service from Vivid..
I've been talking to only Ryan who's been really nice and has got great communication...

 

If you want assistance and resolution to a problem...exactly we are here to help as owners. But bashing, slander, and such on the forums does not resolve anything.

So if you would like to discuss any situation then please contact us.

 

Nice!

 

No bashing or slander is involved in a simple post to explain a persons issues, with a vendor. Although newly added is the trader rating which is similar to ebay's rating system. I recommend if you really have an issue with a vendor you will add your positive or negative feedback. I can agree a post saying that "so and so sucks, blah blah blah" is a useless post. But a post explaining what you had experienced is not.

 

i will no longer do buisness with vivid racing no slander no bashing a simple statement

 

Word.

 

Looks like this topic is done then...

If you would like to discuss your issue then please email me your name and number and I will personally contact you.

dan@vividracing.com

 

i have nothing but good luck with vivid racing.. any time i have a question or concern rob or dan has handled it in a fair amount of time.. i am in no way affilated with vivid racing, but one thing all vendors have in common is the more busines they have the longer it takes to handle a response.. give dan and the rest of the crew a chance, contact dan and give him ample time to research and reply to your problems...

 

well i just starterd ordering from them last week, and i must say they are fast. i love you guys. keep it up.

 

teamdomokun -

Looks like the post is getting its point across. We do take action...but the problem with forums is that people post and take no action. How can we contact you? We only know you as teamdomokun. So if you would like to personally email us with your issue, name, and number then we can maturily, professionally, and correctly fix your situation.

Thanks
Vivid Racing