You know, I have purchased alot of stuff over the years for my cars in the tens of thousands of dollars. I have never purchased anything from vivid.
I know people have had bad things to say about vivid. And good things....like any other type of shop. Not everybody is going to be satisfied and you cant satisfy everybody. But this post is bull ****! Come on people. Pick up the damn phone and call them before you post this **** all over evom on the vivid forums. These guys make a living off this and when people post stupidity like this vivid looses reputation and sales. Think before you post and how it affects the whole scheme of things. You know what **** happens. I work for a large corporation and **** happens on a daily basis with our online store. Just give the guys a call before you slander them infront of everybody. Yeah, it sucks that they did not email you back or that you did not get your order but just call them. Then if it does not solve the problem....post on here in a non malicous manner. Then if they dont do anything about it then go all out on them. I guess thats my style. But just to raw dog someone from the get go is not cool.

 

Calling is always the best. You'll never get something for even $1 less from the internet.

I can't tell you why the internet isn't as effective. However I can tell you though that 1 on 1 contact via phone or in person is always going to be more effective, because you are directly interacting with the person.

I'm sure this guy can help you out:

gabe@vividracing.com
480-966-3040x290

 

the post isn't bull. The forum's purpose is to share your experience with other EVO owners . On products, on how to modify, how to tune your car, on everything. And if you still think this is bull. How come after 10 posts, no one from Vivid even bother to address the problem with the original thread.

You are right. These guys do this for a living. You know what I mean?

 

Actually...there service is ok....bit slow but ok.

I order stuff from them a while back....and everytime i send them an e-mail, they responded back in a decent time frame...and the order was international

 

I guess this is a close to an apology as you'll get from them. It seems odd that someone at Vivid can't figure out how to forward the emails to the correct person. I'm know at my job we all manage to do this at least 3 or 4 times a day.

 

You need to do a search on here and on NASIOC before your rip the guy for not calling. If they can't figure out how to answer emails, why would anyone want to do business with them?

 

wow, a lot of action over the night I see. Some people satisfied, some people not. If i do not answer your posts on the forum, or dont get back to your emails, or PM's right away it is for a reason. I am on at least 5 different forums and get at least 100 emails a day. On top of that the phones never stop ringing. You have to understand that I am not just sitting here twiddling my thumbs waiting for people to post so I can reply. I am very busy as are all the employees here, including the owners and tracking department. When people order products I will take care of you the best that I can, and if you have encountered a problem, please contact me by phone or email, and I will do what I can to try and figure it out when I have free time. I make time for emails and product search, but its not much. So if you email me, and dont get one back till the end of the day, or the next morning, please dont concider that poor customer service. Like I said, if you have a problem, call or email me because that is the only way it's going to get resolved. Not here on the forum. And yes the forum is for opinions, I agree. But if you have one bad experience walking with new shoes you bought.. are you going to throw the shoes away or never shop at that shoe store again? Think logically before you critisize the way you have been please.

 

I agree

 

i with draw my previous statement, as i said i would give vivid another chance, and they are very quick...just depends on the lines of communication

 

one of the reason why i haven't dealt with vr is because of some unpleasant experiences of some members/customers...although, i am not closing my doors with vr, still i think it would be fair that people make a comment and at the same time vr would be able to explain their side..i think that would make things fair...but i think i am not being fair symphatizing with people who had bad experience...

 

i just want my stuff. and none of this controversy.

 

it is also unfair to base your opinion and thoughts on others experiences.

 

i hate to jump into this, but that comment couldn't have come from a business man... you are basically saying that Feedback should always be positive, we should do away with arrest records, and we should just forgive Al Queda for 911.. i threw in a few wild relations so people could understand how it works in the real world... i have not done business with Vivid, but that doesn't mean i won't.. please don't tell me what we should do and what we shouldn't..

 

Buying parts and 911 are two separate situations. So are arrest records. I think you read way too far between the lines. Like my example before I will give you another one.. If you had a friend who went to a grocery store and had a bad experience for whatever the case may be, who aso told you not to shop there because of his bad experience, when a well known fact is they have tons of the items you need at a very resonable price.. are you going to scratch them off your list or find out for yourself? This deffinately did not have anything to do with 911 so please do not bring it up. If you have not dealt with Vivid it is your decision whether you do or not. I am only trying to help people. Yes this is for feedback, I agree, but only for positive feedback never once left my mouth, so please do not set them in that place. I am here to sell parts, and to do so with deserved service, and product knowldge. The past is the past, i cannot change it, but I will try to help.

 

Hey, i'm a business person too. I think you guys (Vivid Racing) are answering this totally wrong. Remember, the customer should always be right. You should have an infinite amount of patience for the customer, no matter how many emails or calls you get. When someone is spending a sum of money on something, they dont really want to hear a sob story about why they cant be treated like they should be. If you're overloaded, hire more employees, take some work off your plate, or dont make promises you cant keep. Dont ever take it out on the customer. It hurts you more than it helps. The best method of advertising is word of mouth because its free and it spreads the quickest...but, it can also lead to your ultimate demise if it doesnt work for your benefit. If people have bad feedback about you, it will spread like the plague and you're screwed. Treat every customer like a million dollar order and you're guaranteed to have a prosperous business.

And actually, if someone told me to avoid a shop (especially if this someone is a friend) I probably will. There are hundreds of other places that want my money and are willing to treat me right. In all actuality, when a customer uses the 3 strikes rule on your business, they are being too generous! This is coming from a fellow vendor too. That should be our goal in customer service. The fist time should always be as flawless as any other time. That's the least we can offer the customer for even considering shopping with us.