If someone can shed some light.. I was wondering if anyone had purchased the P2 flash and asked for a reflash due to other upgrades and paid an additional $99. I have been emailing Works to get a reflash, and was told I needed to pay an additional $99 per flash. I paid the initial $599 with the guarantee I would never have to pay another charge, other than shipping. Works, can you help me understand...

 

Bottom line is that they will not charge you for a reflash when you add their components. If you add components from another company, they charge you for the reflash.

 

Well well.. Thanks for the update. Now, if I would have known that from the beginning, then I would have most definitely gone with Al (Dynoflash).. By the time I am finished I could afford an AEM EMS if I keep having Works do it. Now I feel like a retard, because the P2 flash is a total wash. They don't even take into account for aftermarket intakes and BOV (info was provided for the first time last week).. What a joke, I could have gotten a more accurate flash from Al instead of Works, instead of a, "I hope your flash works with our assumed numbers on your aftermarket intake and BOV"... This info was never provided from the get-go. I am really perturbed by the way I was lured into this position. I called numerous times and emailed Works to make sure that their service was the best and would suit my needs.. I can't believe I wasted that much money on an "I think so" product. I really hope Works can chime in and change my postion on this matter, cause I don't see a bright side to this whole matter from where I'm sitting.

 

Maybe you should call them and talk to them.

 

I've been with Works for 3 years and have only paid a $50 charge which includes the return overnight shipping ($40-$45). Maybe they charge more cause your overseas.

 

Okay, the overseas bit is so untrue. I have an APO/FPO address, which is included in the 48 state shipping charges. The only difference is that you wont get a overnight or express guarantee. That I can understand, so I would never ask for it.. I'm stating all the other parts to the flash that were either verbally or written, not the cost for shipping. please read entire thread.

 

Talk to Works. My experience with Pete and the rest of the Works folks are that they are pretty standup guys. They usually have a preconfigured flash for intakes, or 3 inch downpipes or whatever. When they flash your car, they flash it for your particular mods.

Keep in mind that even if you had gone with the AEM EMS, you would have to pay someone to retune the car every time you add something new also. Unless you do your tuning yourself, with a standalone, piggyback or whatever, you'll end up paying someone somewhere to get your car to run correctly...

Does Al offer a free reflash every time you add something new?

 

I will try talking to Works one more time. I'm just curious if anyone even checks these forums from Works. I hope that we can work something out.

Al does charge for each reflash, but stands by his word each and every time. I have many friends who have gone directly to Dynoflash or converted to it, due to his great results. I picked Works because I received a good sales pitch and they answered every quesiton I had as I needed them too, but of course thats not the case now. And his flash is half the price.

 

FWIW, Works is a pretty small outfit. Not a ton of staff etc. I know that they are at a time attack event this weekend. I've had better luck calling them than waiting for them to respond from their forums.

 

I had a P2 flash on my 03. I added a TBE, and shipped my ecu back to works for their upgraded P2 flash software for the exhaust. I paid only shipping (which was over $120 for overnight and insurance), but no extra charge.
Any 'reflash' by any company is going to cost money if it's something custom.

And as far as intake and BOV's go.... if you research, works says they don't work well with their P2 software. Not sure why, but that's what they say. I never really cared since it's really unneeded add-on's anyways for minor mods.

If you have cams, you need a custom tune anyway to get the gains your car deserves. Be it a custom tuned flash, piggyback, standalone, whatever. You're leaving a LOT of power on the table. Just my .02.

 

Thanks all for your input.. I have taken all opinions into consideration.. I'm gonna leave this alone and move on to another type of reflash/tune. And just so everyone understands, this was not a bash, but rather an understanding as to why something was said from the start and then wasn't followed up on.. I am a firm believer you get what you pay for.. So that's why I went with Works. I don't ask for anything for free, but when its presented as such, then that's what I expect. "Don't say it unless you mean it", that's my way. For the Record, Works tune gave me good results.. and that was with cams, TBE and Intake.. I used the ECU as an EBC at I was around 23psi @93oct and dropping to 20psi.. So their stuff works and I would never say it didn't.. This was about customer service, not product.. thanks everyone

 

Greetings,

WORKS has been very clear to explain our pricing strategy when it comes to reflashes. Reflashes are always free if you utilize WORKS parts. The standard fee for non WORKS modifications is $49, with the assumption that we have the particular modification in our database. We have hundreds of different modification parameters in our database. However, there are times when a particular product isn’t in our database, and so we have to provide a “custom” tune based on our experience. Our head engineer sometimes spends 3 to 4 hours to build the maps for a particular part, using several types of simulation tools, plus our engineering expertise over the last three years of tuning EVO’s. This is what constitutes the $99 charge originally quoted for you, which we explained in depth.

In terms of your modifications that you had an issue with that isn’t “taken into account”, there is no need to tune for a BOV. It is a passive modification that is designed to release pressure (and of course needs to hold boost). There is no power gains associated with a BOV. Also, we have tested countless of open air intakes (open element), and none of them make power in daily street driving. Under hood temperatures are always higher than ambient temperature, which always loses power. Flash updates are based on major power enhancers, such as HFC, camshafts, turbochargers, etc. As a general rule, any modification that makes less than 5hp does not require a reflash.

WORKS has vast amounts of engineering knowledge based on the EVO ecu. We expect to make a major announcement based on current testing in the next month on our future P2 rollout. We pride ourselves in taking the P2 flash to the extreme when needed. We have EVO strokers running a P2 along with our Time Attack winning EVO utilizing a GT35R turbo and other “secret” internals. The P2 has shown its effectiveness to the north side of 500hp, so we are confident that we can satisfy every power level in-between.

Sincerely,

Oliver Simons
WORKS
415-641-9675
osimons@worksmitsu.com

 

Just to clarify what Oliver sated. We do offer free updates/upgrades on the WORKS Brain Flash for non-WORKS items as well. Provided you purchase the non-WORKS item from us, we'll make sure you get the re-flash at no charge