Hey Guys

I have purchased a TS35r 1.06 and when I received it, it did NOT have the ported shroud housing like stated on my invoice... They said for ME to send it back, which obviously would cost money for shipping and they would replace...

Problem is I live in New Zealand and its a semi expensive excersise...

They did say that because I have a stroker motor I WILL NOT have any surge..

But I thought that all the TS Stuff they sold had ported housings...

This is not meant to be a dig at Full-Race as they have been great to me, but I need to know what you think I should do..... OR what they should do...

I would love them to send me a new housing asap and when it arrives doing a swap with the shippin company here in NZ and they return this housin back to FR at their cost... what do you reckon??

 

give you a refund what what you didnt receive porting, and get it ported yourself.
easy fix mate

 

Uh...No.

I'd say you're correct though, they should assume the shipping costs. Especially if you were charged for it on your invoice.

 

Companies make mistakes but def they should cover your return shipping in your case. Did you explain this to them. IMO that would have been the way to go

 

I had a simlilar instance with PTE. They sent me a new cover and paid the return shipping. No cost to me, great to deal with. F-R should cover all expenses related to their mistake.

Good Luck!

 

im with batty on this one - a company should "eat" the cost shipping if they screwed up, if it was a mistake on your part by chance by not ordering it, then thats a different story.

I wonder if they can't read that you are in new zealand?! lol

 

The vendor should arrange pickup / shipping since it was their " ooops "

 

^^ Agreed.... I emailed them last week and I have yet to receive a reply.... I really want my car on the road before xmas.... thats why I was hoping they might be able to send a new housing first and arrange pick up at their end rather than FR wait for my housing and then send another one once my one is received by them... thats almost 2 months

 

PM Geoff - I'm sure he'll take care of you...

 

sorry for the delayed response i got the email you sent 45 minutes ago and i see this post, i am working on coming up with a solution for you. The person you have been emailing was visiting his family for the Holiday from last thursday until today so that is the reason you did not hear back. thanks for your patience, we will get this sorted promptly

 

^^ hey thanks Geoff please dont think that this is a Dig because I love the products that you have sent so far... I thought Eric was away hence I CC'd you in on my last email. Eric has been excellent...

Thanks for your reply Geoff. please email me when you can about options... Im deff open to sort something out..

 

20mins after geoff's post I got an email from FR and its be fully sorted... man they are freakin awesome...

Thanks for the help guys and also Geoff for being so quik to sort it....

 

sorry for the delay, i'm back and it looks like everything is all sorted out. I did however want to make sure we are clear on the 2 ported shroud options though

here are a pictures of the 2 options. The first picture is most common for the 35R. Second picture is a GT3076R housing that can be machined for the 35R.

 

Also - this is how the new GT35R compressor housings will look from garrett in the near future (mid-2010):



this is their old style that is supposedly getting discontinued sometime next year:

 

^^ emailed!!