Sorry, I can't resist, went to dinner and came back to find the topic closed.

Mike @ Accolade:

First off, a few minor blemishes is understandable. This fascia in fact though has holes in it deep enough that they will need to be filled with body filler, not spot putty.

Second, having a driver wait for someone to inspect the package is fine. Problem is you were suppose to ship the package to BUSCHUR RACING where Jarrod is from 9 am to 6 pm, plus travel time ends up being 8:30 to 6:30 pm. Instead you misakenly shipped it to his home address where NOBODY is ALL day long. In this case as everyone here knows, these delivery guys simply sign a name to the log and leave the package, which is exactly what happened and you know that as Jarrod told you.

Third, your sorry return policy policy may very well be printed on your website. Next time you put a group buy together make sure you print that crap return policy where you post the group buy, as that is where Jarrod ordered it from. This means he was not made aware of ANY of your policies.

We have return policies too but if it is going to cause someone a problem we work with them and make them happy. All you guys have done is spout off about policy and what YOU will do to JARROD if he tries to get his money back. Not cool.

Moderators, sorry, but we didn't have time to repsond to his responses with the facts. As you can see there are many unhappy people and their products do suck. I'll buy their advertising space and you can ban them, that will save others from being ripped off.

David Buschur
www.buschurracing.com

 

I got a chance to read the earlier thread today, I must say that is f*ck up customer service....

 

+1

 

I was able to read that post to and it is sad that some people/company's work that way.

Best of luck to you Jarred in dealing with these people,

+2 for www.buschurracing.com

 

Wow this could possibly be the third thread the mods will lock

 

accolade....how can a company like that survive? Makes about as much sense as cigarette compaies! No wonder the prices are so cheap, you get what you pay for!
I have yet to see ONE accolade bodykit that fits without any fitment problems or modification. A friend of mine bought three kits from them, everyone requiring major fiberglass work and fill in.
Crappy products, crappy fitment, crappy service, and even crappier return policy.

After all this they just sit back and make bank, this company is notorious for the problem you mentioned

 

Here's a man who stands behind his shiet... and hell, even puts up his own money to make sure crooks get kicked off this forum. MAD kudos to Dave!!

 

me2

 

I hope Mike@Accolade is doing something about the employee who wrote that letter if it was him that wrote it I think he should flog himself unmercifully, repent and go to a school where they teach customer service.

 

Well looks like im not going to get my bodykit from there. Thanks guys

 

I'm new but I have a suggestion for Accolade. Earlier Mike posted a screenshot of his positive reputation and that's great. For a company with good positive rep like that it wouldnt hurt to have a reasonable return policy with a industry standard restocking fee.

 

This is a prime example of how word-of-mouth will effect business. Accolade should look into their customer relations, you are making these products for us, the consumer, not yourselves.

 

its was Dave@Accolade. seriously, what kind of reputable company treats a customer like that. it's not even about the bumper, its about how Accolade treated the guy.

 

i say its both the product and the customer service.. i guess i'll be buying from dave and not mike =D all my friends would probably do the same too.. word-of-mouth.. madd props for dave too for offering to buy their ad space and just ban em..

 

CLASSIC - I love it