Dude, jsut chill, if they refuse to help you or Honor their warranty, just do what I did with my Talon...


Walk right up to the Manager calm and collected and calmly say that you will be there bright and early, every day with your Evo parked right up front and center, and let every person know what a BIG PIECE OF SH-IT They sold you, how much you paid for the Best car they have to offer and how they treat their best customers, and what happened to you. Let them know how they double talked you. Every single solitary person until you fix it, because obviously you can't drive it, right? Just do not stop the customers, you can only talk to them, and you are a customer, so they can't get of you, you have a right to protest. Alsoe tell them that you will file a law suit, even serve the papers, it is easy.

The guy caved right away.....

 

Umm!?! What ice cream?!?

Definitely agree with you. However the replacement of the aftermarket clutch would be tough to warranty from their side of the fence as it is not something they control. (Just went back and reread the part where you (IN ALL CAPS OF ALL THINGS) put 'dealer installed' so while not all of the following is applicable, valid nonetheless, I think) Of course if something broke I think it is feasible for the burden of proof to be upon the consumer to prove that the clutch was not the cause (somewhat difficult in transmission issues but not all together impossible I would fathom). However issues entirely unrelated to the clutch are a no brainer, or should be, and therefore warrantable. I bring up the issue with clutch as I have been reading a few posts in a clutch issue post and (me not being anywhere near an expert, or intermediate for that matter) realize that with lots of horsepower and lots of torque something is absorbing this power. Stronger aftermarket clutch shifts that abusive power off to the tranny. This tranny has been rumored to be bullet proof. Do I believe that? Not as much as I would like to any more.

 

Did you know based on the Magnuson Warranty Act that the burden of proof to show the clutch caused the tranny failure is actually on the DEALER -- not the consumer. That can help you tons if you have mods on your car and need warranty work.

"1.The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))

This federal law regulates warranties for the protection of consumers. The essence of this law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle makers brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law's protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:

?No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name....? (15 U.S.C. 2302(C))."

 

I agree someone should take somthing to mitsu!!! I am also surprised that people have not come in your thread and started hateing. It seems like everytime someone has a legitimate complaint, some jack *** comes along and says "Maybe you kids should stop doing 6k drops its all your fault". Thats what a bunch of stupid jerk offs on this site were saying to me when my clutch went out at 2600.

I think mitsu needs to take some responsibility when 25% or more of their evo's are getting warrenty work done right off the batt. I love my evo but mitsu is treating its customers like big piles of ****.

 

If you think there is a safety defect with the Evo (i.e. clutch stops working in the middle of an intersection ) you can try filing a complaint with NHTSA: http://www-odi.nhtsa.dot.gov/ivoq/

Many WRX owners did file complaints about the crappy and unsafe ABS brakes. As a result, 2002-2003 WRXs are under investigation by NHTSA. Of course there was really a safety issue there.

 

...so send posts like this to your dealerships, regional reps, etc.


I love my Evo, however, I think is a bottom of the barrel company... I'll never buy another car from them again, and advise everyone I know not to and why. This comes from someone who has had no problems with my car. I've walked out of three dealerships attempting to get service though... Hell, I have not even taken the car in for the recall due to my distaste for the company... I plan to find out what and where the sealant is supposed to be faulty, and fix it myself. That in it self speaks to how their customer base feels about them... I'd rather refuse a "free" service than deal with the company again.

 

Try contacting jman425 about this. . . he posted about the same problem (exact same problem with 4-5th shifting and a *****-*** dealer****) back in July. I think he got his fixed under warranty, but not sure how (may have gone to another dealer ).

If anyone is serious about a class action lawsuit on the paint, I'm in. I drive an OZ, but the paint is just as bad. The first week in August I spent $900 to have my front end repainted the right way because the rock chips were SO bad. I'd already had the hood repainted once to Mitsu spec (which sucks, even when they repaint). This warrantied repaint happened only after threatening my dealer****'s EVO allotment by writing to JD Power about what crap service I'd received. (I'd heard that the number of EVOs was based on customer satisfaction ratings) I also had a letter prepared for my state's Attorney General about warranty fraud. Yep, the next week the Mitsu rep was on the scene (after 4 months of dodging me) and I got them to agree to repaint the hood.

 

My experience with the Mitsubishi service dept has been that they always make excuses first, on why problems are the way they are. For example, I took my car in for an alignment check one time and this is how it went:

service rep: Hi! How are you doing today and how can we help you (very ecstatic).
me: my car is drifting to the right every time I drive the car.
service rep: (let-down tone of voice) is it pulling or drifting to the right?
me: drifting, at any speeds
service rep: (trying to reprimand me for some reason) you understand that you bought a rally car, right?
me: I hope so, are you saying all rally cars are misaligned?
service rep: (given in) we can go ahead and put your car on the machine, but it will take 6hrs.
me: forget it, I'll try another dealer.

I saw that as an insult and unprofessionalism. Other brands, like Toyota and Honda never do that, at least the ones I've been to.

For years, my whole family (uncles, aunts, parents) have been very loyal Toyota and Honda customers. I am the first to venture off and try Mitsubishi, hoping to shine some light into my family. It's a good thing I don't tell them about some of my car problems, because they would go around bashing Mitsubishi like no other, especially since I spent 30g's on this one. It's one thing to have issues with a first year batch of cars, but it's another to not fix them for the customers. Doesn't look too well that someone in my family is buying a Mitsubishi in the future.

 

I figured that they would try to screw me on the warranty so I just said screw it and started modding mine.

 

That is exactly what I am debating right now! I gotta hassle so much to get warranty work considered (or even looked at), that in the end, nothing gets done, but excuses shoved at me.

 

I got the Pit Pass for free when I bought my car so I will go to the dealership to have the oil changes done, but I'm not going to bother trying to hide anythig.

I also figure my clutch is going to go sooner than later so I'm just trying to budget the new one in to my regualr operating costs.

 

What do you think they will say about my garrett gt40 and intercooler... what warranty! Hope I am lucky- I am dropping the car off for the recall in the morning..

 

My clutch still feels okay after 6k!

 

This was pretty darned close to my sentiments as well!! When they tried to sell me the extended warranty I told them that it would'nt be necessary as I planned to mod the car. They actually said that if I bought the extra couple of years, the dealer would cover, under warranty, any modifications. I really should have walked out then as I got a nasty feeling about how Mitsu would treat any warranty work in the future. These kinds of threads really make me sick to my stomach. I absolutely LOVE my EVO, but I hate having to worry about warranty issues. Mine has seen 2 track weekends, and 75 mile canyon runs 3 nights a week since I bought it in the first week of March. I feel as though I drive the car, as many have said before and according to Mitsu's marketing, the way the car was meant to be driven. They would'nt void your warranty if you serviced the car according to thier recomendations would they? So why should they void my warranty if I'm driving it the way they told me it should be driven? It sucks to be an enthusiast sometimes doesn't it?

 

No, being an enthusiast rocks Not getting any support after, somewhat naively, believing a salesperson's word about warranty and build quality issues does.

I'm in my car for about another 5 years- - - my next car will not be a mitsu unless Mitsu North America has a serious restructuring and they get a rep for customer service like Saturn has.
Ok, stop. I didn't say I wanted a Saturn. I want that level of customer support. ****, my wife's '94 Saturn (purchaed used) was 200 miles out of her warranty and they STILL took a look under the hood and did some diagnostics for free and did the parts and labor for super cheap. Sure, they've had some warranty issues, but they're way better than what we're dealing with.
Sorry, a little OT.