Bad experince at dealership *fuel pipe recall related*
Oct 15, 2009, 12:04 PM
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Bad experince at dealership *fuel pipe recall related*
This is just a warning/headsup of what can happen for those who will return to the delearship for their recall, especially for the local Vancouver Evos.
So I went back to my local dealership for my fuel pipe recall, as well as SST fluid changed at the same time. 3 hours later, I got a call back from the service manager and picked up my car. I drove home right after and popped the hood to see what the new fuel pipe looks like.
The first thing I noticed when I take out my engine cover is one of the gromet was missing! It`s one of the four plastic gromets that attach to the underside of the engine cover. Cause? most likely the mechanic popped one out by accident when he removed the engine cover, but he would have know when he put everything back together.
Secondly, I saw my ARC Titanium UICP has been removed for the installation of the fuel return pipe, as I saw the silicon hoses and brackets were altered. However, the connection to the turbo side wasn`t fully slipped in. I released the bracket and was still able to push in another 2 inches.
Upon closer inspection of the ARC Titan UICP, I discovered a scratched mark (about 3 inches long) on top of the bend of the UICP under where the strut bar is, which wasn`t there before prior to my visit to the dealership. This is totally unacceptable, I cannot imagine what could cause the damage other than misplacing it on the ground or using a tool to yank off the UICP. This intercooler pipe isn`t cheap as you guys know, and the mechanic should handle customer`s car with care.
I am really pissed off at this point and still pending for the service manager to get back to me with a reasonable resolution, as the mechanic who worked on my car will return to work tomorroow.
At this point, I will not disclose the name of the dealership. But will keep you guys posted on the outcome as it progress.
Pics of the damage:
So I went back to my local dealership for my fuel pipe recall, as well as SST fluid changed at the same time. 3 hours later, I got a call back from the service manager and picked up my car. I drove home right after and popped the hood to see what the new fuel pipe looks like.
The first thing I noticed when I take out my engine cover is one of the gromet was missing! It`s one of the four plastic gromets that attach to the underside of the engine cover. Cause? most likely the mechanic popped one out by accident when he removed the engine cover, but he would have know when he put everything back together.
Secondly, I saw my ARC Titanium UICP has been removed for the installation of the fuel return pipe, as I saw the silicon hoses and brackets were altered. However, the connection to the turbo side wasn`t fully slipped in. I released the bracket and was still able to push in another 2 inches.
Upon closer inspection of the ARC Titan UICP, I discovered a scratched mark (about 3 inches long) on top of the bend of the UICP under where the strut bar is, which wasn`t there before prior to my visit to the dealership. This is totally unacceptable, I cannot imagine what could cause the damage other than misplacing it on the ground or using a tool to yank off the UICP. This intercooler pipe isn`t cheap as you guys know, and the mechanic should handle customer`s car with care.
I am really pissed off at this point and still pending for the service manager to get back to me with a reasonable resolution, as the mechanic who worked on my car will return to work tomorroow.
At this point, I will not disclose the name of the dealership. But will keep you guys posted on the outcome as it progress.
Pics of the damage:
Last edited by LVSBB6; Oct 15, 2009 at 03:59 PM.
Oct 15, 2009, 02:19 PM
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I can't say that I'm surprised. I haven't been to a dealer for service in quite a few years and I don't intend that to change anytime soon. As detailed in other threads, it's a $25 part.
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Oct 15, 2009, 03:52 PM
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Yeah don't take this, I had similar events happen with a new set of rims I purchased for my X, if they did the damage they need to replace the parts with issues. Best of luck!
Oct 15, 2009, 05:49 PM
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i just noticed last night that my drivers side cf front lip has some yellow paint on it. good thing there's no dent but it seems it hit something. i wonder if this happened at the dealership as well as the car hasnt gone out since the recall work.
Oct 15, 2009, 06:16 PM
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thats assault brotha! (battery actually) lol. hey that sucks but are you really that suprised? ARC parts are crazy expensive and (apparently)delicate, and unless you talked to the service manager about them beforehand, the tech working on the car isnt gonna share your appreciation for those parts. I think most of us are just expecting them to avoid scratching our exterior paint.
Oct 15, 2009, 06:37 PM
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that little scratch isn't ****. They don't pay those guys a lot for warranty work either and if they had their druthers, they would have preferred to only work on stock cars.
I actually thought about not taking mine in because it would inconvenience me..that and it gives somebody a chance to scratch my fenders. You can't expect to keep working on a car without some scuffage.
I actually thought about not taking mine in because it would inconvenience me..that and it gives somebody a chance to scratch my fenders. You can't expect to keep working on a car without some scuffage.