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Voided warranty question

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Old Aug 3, 2010 | 07:33 AM
  #46  
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Originally Posted by derekste
the argument quickly goes from:
"you(Mitsubishi) have to prove that what I changed caused the failure"
to:
"I(the owner) have to prove that what I changed did not cause the failure"
In reality, any interactions with Mitsubishi or its dealerships start out as "Prove to us that we have to honor the warranty". If it's stock, they'll blame "abuse". When they start checking tire wear patterns for claims against problems with your seats, you know there's a problem (I didn't make that up, it happened to me).

The law says "you(Mitsubishi) have to prove that what I changed caused the failure." The problem being that you have to take them to court to assert this.

You can always try mediation. I was going through my glovebox the other day and noticed Mitsubishi even includes the form in the User Manual . "We know that we're going to screw you and you're going to want this, so we'll just make sure you have it to save time later."
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Old Aug 3, 2010 | 08:25 AM
  #47  
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Originally Posted by love67
well...i went there for some check up because i hear some noise from my drive shaft, so they took in for a check and i went home...and then i called in for more updated..so they said it's my transfer case making the noise, so i was like ok... then after a night, they called me in the morning and they say you are have flash in your car? and i said yes...and he said he hooked into computer to my car to do the warranty work and the computer shows that i have a flash and the data went straight to the factory, and he couldn't stop it so my warranty is gone...
Take them to small claims court for the cost of the Xfer case. Take them everytime something breaks.

They have to show up or you win by default. You can represent yourself if your savy enough
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Old Aug 3, 2010 | 04:38 PM
  #48  
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this really sucks...hope it works out in the end.
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Old Aug 4, 2010 | 12:31 AM
  #49  
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Not to sound naive in this thread. But would essentially an after-market catback make them void it? :/ Or how bout an intake? They are THAT picky? And when you mean a re-flash, they can see if it's been modded in the past or not?! :O
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Old Aug 4, 2010 | 06:09 AM
  #50  
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The dealer I bought it from said if I didn't fill up my motor with Mobil 1 they would void the warranty...so yes, they can be very strict.
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Old Aug 4, 2010 | 07:43 AM
  #51  
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Originally Posted by murlo26
The dealer I bought it from said if I didn't fill up my motor with Mobil 1 they would void the warranty...so yes, they can be very strict.
Don't think that one would fly. In the service manual it states:

Specified Engine Oil: Engine oils displaying ILSAC certification symbol ("Starburst" symbol) or conforming to the API classification SM or higher
..and it also includes warnings not to use conventional oils or "blends", or anything other than 5w-30. No mention of Mobil 1 or a mandatory brand to be used.

I'm pretty sure, tho not 100% certain, that the owner's manual was worded similarly.

Honestly, I don't think I would even trust a dealership to use Mobil 1 if requested.. I always assumed they'd just use whatever equivalent they were able to get in large quantities for cheap, lol.
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Old Aug 4, 2010 | 07:46 AM
  #52  
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It says on the damn engine to use Mobil 1, it is perfectly plausible that you have to use it to keep the warranty.

Also, they have voided warranties for people that didn't change the oil at an often enough interval...in other words go to the dealer for oil changes so it is documented.

Honestly, I threw my warranty out the window when I bought my first mod. I think people that change anything on the car should do the same...it's stupid that you guys think you should get a warranty when you beat on the car, tune the car etc etc. The car is still a street car, meant to be a normal quick car not a race car.

If I was Mitsubishi i would do the same thing.
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Old Aug 4, 2010 | 10:00 AM
  #53  
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Originally Posted by murlo26
It says on the damn engine to use Mobil 1, it is perfectly plausible that you have to use it to keep the warranty.
No, it makes no sense at all, actually. Should they void your warranty if you change to a different brand of tire, windshield wiper, headlight bulb, gasoline, etc... that would be a monopoly if they could compel you to buy their, or their partners', product.

Originally Posted by murlo26
Also, they have voided warranties for people that didn't change the oil at an often enough interval...in other words go to the dealer for oil changes so it is documented.
I think this is a bit excessive... the local quick lube can change oil just as well as a dealer. a receipt from them for M+L is more than sufficient documentation, or just a materials receipt if you do it yourself.

Originally Posted by murlo26
Honestly, I threw my warranty out the window when I bought my first mod. I think people that change anything on the car should do the same...it's stupid that you guys think you should get a warranty when you beat on the car, tune the car etc etc. The car is still a street car, meant to be a normal quick car not a race car.

If I was Mitsubishi i would do the same thing.
I totally agree with you on this one. However, I will be quick to point out that just because I modify my powertrain does not mean I shouldn't get my front seats fixed when the staples come out.... which is how the law is written, and also why when people say "they voided my warranty", 99% of the time they mean "they voided my powertrain warranty"...
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Old Aug 4, 2010 | 10:06 AM
  #54  
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I have proof from my first oil change at the dealership that they put in conventional oil and not synthetic. If they ever try to void my warranty I am going to show them the receipt with the part number for the oil they used.
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Old Aug 4, 2010 | 10:35 AM
  #55  
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Originally Posted by derekste
No, it makes no sense at all, actually. Should they void your warranty if you change to a different brand of tire, windshield wiper, headlight bulb, gasoline, etc... that would be a monopoly if they could compel you to buy their, or their partners', product.


I think this is a bit excessive... the local quick lube can change oil just as well as a dealer. a receipt from them for M+L is more than sufficient documentation, or just a materials receipt if you do it yourself.


I totally agree with you on this one. However, I will be quick to point out that just because I modify my powertrain does not mean I shouldn't get my front seats fixed when the staples come out.... which is how the law is written, and also why when people say "they voided my warranty", 99% of the time they mean "they voided my powertrain warranty"...
I agree a full warranty is almost never voided, people just think that. Also I guess I didn't mean that the dealer has to change the oil, but around here they give you free oil changes minus the extra cost for mobil one so why not. You just need to be able to prove you were doing the scheduled maintenance.

Tires are a bad example, same with all the other ones you mentioned. I am referring to mods affecting the motor itself, and I guess I just don't feel sorry for people who mod their motor and get denied to fix the motor/powertrain, it isn't unreasonable for mitsu to deny them that.
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Old Aug 4, 2010 | 10:53 AM
  #56  
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I think we might be getting a little carried away with this whole warranty conversation, not using mobil one, etc. Mitsu is no different than any other car company in the aspect of always saying you have to use genuine mitsu parts, diaqueen fluids, etc. Just like ford and motorcraft, etc. There needs to be a line drawn here. For example, if you are just putting on uicp and licp, or one or a couple of the many other mods that arent seriously altering the engine or anything, whats the harm there. I have modded every car I have ever owned, but have never dealt with or heard of any other company as harsh as Mitsu when it comes to claims. I think Mitsu needs to lighten up a little bit, obviously if you built your engine, running bigger turbo, etc I could see how they would have a point. But little parts that are actually of better quality than oem and are not really jeopradizing the engine...come on.
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Old Aug 4, 2010 | 10:58 AM
  #57  
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Playing devil's advocate here in case you didn't see...but if the UICP and LICP don't do anything for performance why would we all be putting them on? Sure the quality may be higher, but it is indeed altering airflow/fueling and power. They have legitimates arguments for most anything you alter, whether it is truly the cause of the failure will never be known in most cases and each side could argue both ways. This is not an easy thing to win in most cases, its an uphill battle if you want to fight mitsu on this.
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Old Aug 4, 2010 | 12:52 PM
  #58  
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i called around to the dealership to ask if boost gauge will void my warranty and i heard 1 said YES! it will because it will cost you over boosting and blow engine...as far as i asked, springs, sway bar and intake are not allowed too....
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Old Aug 4, 2010 | 01:13 PM
  #59  
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nothing is allowed..dealers will always play the scapegoat game. you can fight it, but it's going to cost you in lawyer/attorney fees.
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Old Aug 4, 2010 | 05:05 PM
  #60  
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i have a spectre cone filter on my car and it says in the package when i bought it wont void warranty so if i go to the dealership do you think they will void my warranty "dont plan on going to the dealership ever" lol


Originally Posted by EVOXTL
.. But would essentially an after-market catback make them void it? :/ ..
also curious about the catback
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