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Need advice Mitsu is denying warranty

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Old Apr 15, 2012 | 08:12 PM
  #46  
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Originally Posted by 3000GT-GTO
problem isnt even HP its BOOST level and airfuel ratio, stop using your HONDA mechanics on EVO.
you're a moron.
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Old Apr 15, 2012 | 08:26 PM
  #47  
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cat is not going to increase boost. Where do you get this info? Race cars run with no exhaust. It is an emmissions thing.

Whats with you and Hondas? I can understand if i went too lean and detonated then sure you have a point. But a timing chain has nothing to do with that. Is there a different timing chain in the 400 hp Euro version?? Its the same chain so what does load or boost have to do with faulty chain??
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Old Apr 15, 2012 | 08:37 PM
  #48  
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Hey, not to be picky and fan flames, but it's worth noting that the FQ400 has nothing to do with Mitsu. That's a pro tuner car more along the lines of a RUF that is enitrely a UK Mitsubishi science project.

I only think its worth noting because if anyone were to try to come at Mitsu saying "well YOU sell a 400hp evo, so how is more power bad?!!!" they won't even have to argue about tunes and beefed up parts, they'll just say "yeah, actually we dont" since that car isn't really an official Mitsu product.

Not saying whether their policy is good or fair or whether more power will or won't cause added chain stress, just saying that the FQ400 is not an argument you want to lead with
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Old Apr 15, 2012 | 09:14 PM
  #49  
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Originally Posted by momostallion
if your 3rd party warranty wont cover it, have it refunded and pay a trustworthy shop (not the dealership), they should use the newer style chain and hopefully all is well from that point on.

from everything i have heard Mitsubishi dealerships are quite **** about this whole process. when i had my mustang, my dealer was happy to get the warranty hours. the service adviser made money and the tech got paid book hours.
This here! ^

This happened to me, a month into my warranty (extended 2 year) my 5th gear had very little grind, enough though that you could feel it barely when shifting into 5th. Anywho took the car into my dealer 7 days after I purchased it and had them take a look at it and tried to get them to fix it for me. I purchased the car with after market parts already on it and they still sold me a warranty. The Mistu dealer had the 3rd party (extended warranty people) come in and take a look at the problem to ok the fix. However they warranty people denied it because I had after market parts on it. Mitsu notified me about it and told me they're denying my claim. My car was @ the dealer for 5-6 weeks before they replaced it. It took daily calls to the service manager and the sales manager to finally get this fixed. Finally when I showed up to pick up the car they said it would be a 3k bill. I told them why would I pay anything - you told me it was being taken care of and that the warranty people ok'd it finally. Mitsu made the claim that the aftermarket parts (exhaust and aftermarket DV) could not have caused tranny grind, while warranty peeps said otherwise.

Any who, they tried to stiff the bill on me, claiming that they hadn't received the check yet. After making a scene and promising to on the boards with this (video / audio was recording in progress) they finally gave me the keys and shoo'd me out of there, fixed trans and all. One week later 3rd party people sent me a notice saying I was going to be dropped from warranty, because I shouldn't have ever been sold one in the 1st place on a car with aftermarket parts.

I called and asked them what about the $1100 I paid for the extended warranty, they said they would refund it to the dealer and that I would have to take it up with them. Point is get your money back if they deny you and use it to get the work done @ a good shop.

Have them fax or email you the paperwork and then take it to the dealer as proof that you are dropped, being refunded and that the refund has gone through. They will have to return the amount you paid for on the warranty. If they don't you have all the documentation to take them to small claims and score the W.
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Old Apr 15, 2012 | 10:00 PM
  #50  
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Originally Posted by phishy
... (video / audio was recording in progress) ...
You did this in CA?
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Old Apr 16, 2012 | 07:34 AM
  #51  
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also to add to this i mentioned that i found the chain has been revised. I gave them the 2 part numbers:
MN183891
1140A073

They claim that my car came with the 1140A073 chain. My car is a 2008. Can someone please confirm if this is possible. From what i have read the revised chain did not come out till 2011.
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Old Apr 16, 2012 | 08:03 AM
  #52  
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Originally Posted by leo_99
also to add to this i mentioned that i found the chain has been revised. I gave them the 2 part numbers:
MN183891
1140A073

They claim that my car came with the 1140A073 chain. My car is a 2008. Can someone please confirm if this is possible. From what i have read the revised chain did not come out till 2011.
Yeah, from what I have read it was revised around that time and your 08 should have the original one in it. Not sure why your asking the forum this. You know you have the old chain. The dealership knows you have the old chain. What are you trying to get from the dealership? They have denied you for whatever reason. If you go to another dealership they will probably do the same as they will see you have been denied at the first dealership.

I think we have given you as much recomendation as possible. Don't deal with the dealership about approval. Deal with mitsu directly. If Mitsu says "no" then deal with your 3rd party warranty as they are the one who covered your car with the mods. If they say "no" then get your money back on that warranty and pay for the repair.

You are wasting your time trying to convince the dealership to cover it under warranty. You need to go to Mitsu, or your 3rd party, or a court. I dont know what else you want us to tell you. Its like you are trying to convince us that it should be covered or something. Yes others have had the same issue as you. Some have had Mitsu cover it and some haven't. As many of us have said, this is just how Mitsu is. When it comes to warranty work it is a hit or miss and more times than not will be an uphill battle and still cost you money out of pocket. I guess I also do not have anything else to add for you. Good luck and keep the forum updated I guess.
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Old Apr 16, 2012 | 08:40 AM
  #53  
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sorry i am just trying to gather as much info as i can. The more info i have the better my chances. I already tried going after the 3rd party for warranty and they said that they can not do it till the mitsu warranty runs out.

Someone must have successfully argued their case. I am not trying to waste anyones time but with that being said 100 voices are better then 1. We can not all just roll over and say well we were screwed again.
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Old Apr 16, 2012 | 09:06 AM
  #54  
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Originally Posted by leo_99
sorry i am just trying to gather as much info as i can. The more info i have the better my chances. I already tried going after the 3rd party for warranty and they said that they can not do it till the mitsu warranty runs out.

Someone must have successfully argued their case. I am not trying to waste anyones time but with that being said 100 voices are better then 1. We can not all just roll over and say well we were screwed again.
Like I posted earlier Mitsu put me through warranty hell. I swore I would never buy one of their cars again. And I almost bought a STI because of Mitsu and their lack of warranty honoring. They really are one of the worst when it comes to fullfilling warranty coverage. And this Evo is my last mitsu. I am done with them. I hope I never have to go through warranty repair again. My Eclipse is still not working right. And I am having a loud fan noise when the AC kicks on. I am still under warranty. but I havent taken it in because I simply just dont have any fight left. They have worn me down with the warranty BS.

I understand you are trying to gather info but there is not much more to gather. You know (and so does Mitsu) that the chain has been an issue with some. You know you have the old chain and there is a new revised one. The problem being even if your car was completely stock, they still might have denied you and simply said its not a warranty covered item. That is just plain and simply how Mitsu works. There is a reason why they are loosing more and more customers. Long time Mitsu fanboys such as myself are getting tired of their BS and looking elsewhere.

Don't deal with the dealership directly anymore. You need to deal with Mitsu. If they say "no" then find out why. If its worth it to you then take it to the courts or something. But keep this in mind. Even if Mitsu agrees to repair the car then you will be without a car for however long they decide to take. My Eclipse was at a dealership in total for about 14 days. I had to pay for a rental at $30 a day. So just for the rental I lost over $400. Then I lost more money in gas from all the trips back and forth and lost wages. My warranty work cost me about $1000 out of pocket and I probably lost some hair on my head from all the headache and BS I went through.

Again good luck with mitsu. Hopefully they dont put up much of a fight. I don't wish what they put me through on my worst enemy. I am done with Mitsu. This Evo was my last purchase. Screw them!!!
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Old Apr 16, 2012 | 09:18 AM
  #55  
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This is why I am of the mind that if you are going to buy and Evo, be prepared to cover it all yourself or don't mod the car. I've had a couple of similar experiences with Mitsu. I wish it weren't like this.
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Old Apr 16, 2012 | 09:55 AM
  #56  
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I just wish i knew all this upfront. I asked when i bought the car if i could install an exhaust. The dealership said that the 3rd party warranty company does not care as they have no way to prove it was not on the car when i bought it. Had i known i would still need to deal with Mitsu i would have waited the 12k till the warranty wore off with them then installed it!

I will also never buy another Mitsu. This is my second and they are as reliable as paper condoms!
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Old Apr 16, 2012 | 10:18 AM
  #57  
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In case anyone in Canada reads this i did find the following:

In the states you have something called the Lemon law or the Magnuson–Moss Warranty Act.

In Canada we have something similar:
http://www.camvap.ca/eng/consumers_guide.htm

CAMVAP is an "arbitration" program that can help you resolve disputes with an automobile manufacturer. These disputes can be about defects that you allege in the manufacture of your vehicle or how the manufacturer is implementing its new vehicle warranty. Most domestic and imported passenger cars, light trucks, sport utility vehicles, vans and multi-purpose passenger vehicles that are purchased or leased in Canada are covered by CAMVAP. The vehicle must be from the current or the previous four (4) model years. A list of all manufacturers that participate in CAMVAP and their contact telephone numbers is at the back of this booklet.
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Old Apr 16, 2012 | 10:30 AM
  #58  
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Originally Posted by leo_99
I just wish i knew all this upfront. I asked when i bought the car if i could install an exhaust. The dealership said that the 3rd party warranty company does not care as they have no way to prove it was not on the car when i bought it. Had i known i would still need to deal with Mitsu i would have waited the 12k till the warranty wore off with them then installed it!

I will also never buy another Mitsu. This is my second and they are as reliable as paper condoms!
Don't blame it on the exhaust. Thats just the excuse the dealership came up with to not honor warranty repair. If it hadnt been the exhaust it would have been the over rev or something else. Or they may have just said it is a "normal wear and tear" item and left it at that.

As i said. My Eclipse was and still is completely stock. They denied me because "no pictures were loaded into the system". Mitsu as a company just sucks when it comes to warranty work. I honestly think even if you did not install the exhaust you would be in the same perdicament.
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Old Apr 16, 2012 | 10:59 AM
  #59  
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Thanks Ken. I got the same feeling. They were telling me no long before they got to the exhaust. They tried to tell me at first that it was a regular wear item similar to a clutch so therefore it was not covered. I simply replied show me in the owners manual the maintenance cycle and when i should change it. I know with my timing belt it was like 60k miles. He said there was no maintenance for it. As long as your properly maintain it then it will last forever. WTF?
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Old Apr 16, 2012 | 11:02 AM
  #60  
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Well it looks like Erin Mills Mitsubishi in Mississauga Canada will get some free advertising anyways!
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