Need advice Mitsu is denying warranty
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Joined: Apr 2012
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From: Canada
Need advice Mitsu is denying warranty
Ok so here is my rant.
I bought a 2008 Mitsubishi Evolution with 81,000 back in February. I paid about $3,000 to get the extended warranty with One care I believe.
I have since installed just a basic intake and exhaust/High flow cat. I was driving it a few nights ago and the check engine light came on. I used my code reader and got the following codes:
p0016 Power train
crank-cam position correlation
p0011 powertrain
"A" canshaft position -timing over advanced or system performance
I checked online and it all points to the timing chain stretching. This is apparently a know issue with the Newer Lancer/Evos. I took the car back to where I bought the car. They told me that the aftermarket warranty would not apply because the original OEM power train warrant still applies as I am under 100k.
The place I bought the car suggested I take off my mods before going to the dealer so I went home and took off the intake. I still had the oem exhaust but noticed that it was cut off so figured it was more drama then it was worth to remove so I decided to take my chances.
I went to the Local Mitsubishi and dropped my car off. I ran into one of the mechanics on my way in and showed him the codes. He suggested it sounded like it is the timing chain but they had to check.
So they called me an hour later and said that they checked the codes and that the timing chain was stretched. Then he went on to say that one of the codes also indicated that the car was over reved so they will not honor the warranty. WTF?? So I went on to say that I checked the code and proceeded to read them off to them. I then asked then which of those 2 codes indicated that I had over reved the car. This feature was not added till 2010 and my car is only a 2008. He then back pedaled and said that he didn’t mean that. But that the chain would only fail for 2 reasons. Abuse or neglect. I debated back and forth thinking that I was making a strong case for myself. He said that he would look into it and get back to me.
He then called about an hour later. He said that he can see I installed a high flow cat so I have now void my warranty!! You cannot modify your car in any way! So he basically said come pick up your car or pay me $1200. So I said go faek yourself and got my car. They were basically looking for any excuse to not fix the car under warrranty. He then told me i didnt have service records so he would not help me anyways. I told him i just bought the car used 2 months ago. Name me one dealership that provides you with all the maintenance records with the sale of a car.
What are my next steps? Can I call the better business bureau? Head office? Or am i just screwed? Seems like such an easy cop out to say that i have a cat so they wont fix me? The cat has nothing to do with the timing chain. Even with a bigger turbo the load does not change.
HELP please
I bought a 2008 Mitsubishi Evolution with 81,000 back in February. I paid about $3,000 to get the extended warranty with One care I believe.
I have since installed just a basic intake and exhaust/High flow cat. I was driving it a few nights ago and the check engine light came on. I used my code reader and got the following codes:
p0016 Power train
crank-cam position correlation
p0011 powertrain
"A" canshaft position -timing over advanced or system performance
I checked online and it all points to the timing chain stretching. This is apparently a know issue with the Newer Lancer/Evos. I took the car back to where I bought the car. They told me that the aftermarket warranty would not apply because the original OEM power train warrant still applies as I am under 100k.
The place I bought the car suggested I take off my mods before going to the dealer so I went home and took off the intake. I still had the oem exhaust but noticed that it was cut off so figured it was more drama then it was worth to remove so I decided to take my chances.
I went to the Local Mitsubishi and dropped my car off. I ran into one of the mechanics on my way in and showed him the codes. He suggested it sounded like it is the timing chain but they had to check.
So they called me an hour later and said that they checked the codes and that the timing chain was stretched. Then he went on to say that one of the codes also indicated that the car was over reved so they will not honor the warranty. WTF?? So I went on to say that I checked the code and proceeded to read them off to them. I then asked then which of those 2 codes indicated that I had over reved the car. This feature was not added till 2010 and my car is only a 2008. He then back pedaled and said that he didn’t mean that. But that the chain would only fail for 2 reasons. Abuse or neglect. I debated back and forth thinking that I was making a strong case for myself. He said that he would look into it and get back to me.
He then called about an hour later. He said that he can see I installed a high flow cat so I have now void my warranty!! You cannot modify your car in any way! So he basically said come pick up your car or pay me $1200. So I said go faek yourself and got my car. They were basically looking for any excuse to not fix the car under warrranty. He then told me i didnt have service records so he would not help me anyways. I told him i just bought the car used 2 months ago. Name me one dealership that provides you with all the maintenance records with the sale of a car.
What are my next steps? Can I call the better business bureau? Head office? Or am i just screwed? Seems like such an easy cop out to say that i have a cat so they wont fix me? The cat has nothing to do with the timing chain. Even with a bigger turbo the load does not change.
HELP please
Evolving Member
Joined: Feb 2012
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From: Minnesota
First off the warranty on Evos and Ralliarts is only 3/36, 5/60. And the 5/60 isn't transferable anyway. So, this one is going to be up to your third party warranty that you wisely purchased.
Last edited by TrogdorWBL; Apr 15, 2012 at 08:16 AM.
Thread Starter
Newbie
Joined: Apr 2012
Posts: 73
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From: Canada
well they told me that the power train warranty is 100k. My car only has 85k so apparently it still falls under the original warranty. My after market warranty told me i need to go to Mitsu for that.
So I am stuck in the middle. Unfortunately I do not have a car while they fight it out. Mitsu just turned me away. To be honest i dont even think they looked at the car. They just did their best to find an excuse to deny me
So I am stuck in the middle. Unfortunately I do not have a car while they fight it out. Mitsu just turned me away. To be honest i dont even think they looked at the car. They just did their best to find an excuse to deny me
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Evolving Member
Joined: Feb 2012
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From: Minnesota
well they told me that the power train warranty is 100k. My car only has 85k so apparently it still falls under the original warranty. My after market warranty told me i need to go to Mitsu for that.
So I am stuck in the middle. Unfortunately I do not have a car while they fight it out. Mitsu just turned me away. To be honest i dont even think they looked at the car. They just did their best to find an excuse to deny me
So I am stuck in the middle. Unfortunately I do not have a car while they fight it out. Mitsu just turned me away. To be honest i dont even think they looked at the car. They just did their best to find an excuse to deny me
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Joined: Mar 2012
Posts: 27
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From: New York
You're not stuck int he middle, you need to go back to the aftermarket warranty provider and inform them they are incorrect on their 100k mistu power train claim, that it is 5yr / 60k miles. It's in their court now.
+1. The warranty for the ptrain isn't transferable.
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I thought mitsu allowed warranty transference for $50, just like Dodge and Ford, whereas Honda and Toyota do it for free. Anyhow, sounds like he purchased an extended warranty (or the extended warranty was transferred, and it doesn't matter because of mileage its all on the extended (3rd party) warranty now anyhow)
I say hit up another dealership, that one is obviously being shafty
I say hit up another dealership, that one is obviously being shafty
if your 3rd party warranty wont cover it, have it refunded and pay a trustworthy shop (not the dealership), they should use the newer style chain and hopefully all is well from that point on.
from everything i have heard Mitsubishi dealerships are quite **** about this whole process. when i had my mustang, my dealer was happy to get the warranty hours. the service adviser made money and the tech got paid book hours.
from everything i have heard Mitsubishi dealerships are quite **** about this whole process. when i had my mustang, my dealer was happy to get the warranty hours. the service adviser made money and the tech got paid book hours.
Evolved Member
Joined: Feb 2012
Posts: 1,350
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From: San Antonio, TX
if your 3rd party warranty wont cover it, have it refunded and pay a trustworthy shop (not the dealership), they should use the newer style chain and hopefully all is well from that point on.
from everything i have heard Mitsubishi dealerships are quite **** about this whole process. when i had my mustang, my dealer was happy to get the warranty hours. the service adviser made money and the tech got paid book hours.
from everything i have heard Mitsubishi dealerships are quite **** about this whole process. when i had my mustang, my dealer was happy to get the warranty hours. the service adviser made money and the tech got paid book hours.
I swore that I would never buy another Mitsu again. And what did I do, go and buy a new Evo. I think I need
. OP...as everyone has said, your car is not covered by the manufactures warranty. You will need to bring up the repair need to that 3rd party warranty you paid for.
Can someone please provide a source, preferably in the form of a URL (but I'll take anything other than hearsay), to back up this idea that the 5/60 powertrain warranty isn't transferable?
To the OP: get the denial in writing. The only question that really matters, legalistically, is whether they are denying warranty work for a reason that could reasonably be seen as related to the problem or because it isn't covered in the first place. In your case, I'm sorry to say, I think you're SOL because (a) a denial on powertrain for a car with a high-flow cat would be seen as reasonable and (b) the powertrain warranty ran out a while ago, anyway. So, Mitsu is probably out, but it's worth escalating the issue to be sure. After that, it's up to your secondary warranty, but those companies are slime on earth, so I doubt you'll get satisfaction there, either.
To the OP: get the denial in writing. The only question that really matters, legalistically, is whether they are denying warranty work for a reason that could reasonably be seen as related to the problem or because it isn't covered in the first place. In your case, I'm sorry to say, I think you're SOL because (a) a denial on powertrain for a car with a high-flow cat would be seen as reasonable and (b) the powertrain warranty ran out a while ago, anyway. So, Mitsu is probably out, but it's worth escalating the issue to be sure. After that, it's up to your secondary warranty, but those companies are slime on earth, so I doubt you'll get satisfaction there, either.
Last edited by Iowa999; Apr 15, 2012 at 11:54 AM.
Oh, and in case the first half of my post above is too subtle for you: I'm calling BS on just about all of you. If you go to the official Mitsu site, you will see that the entire 5/60 powertrain warranty on an 2008 Evolution transfers to any and all subsequent owners. In fact, every aspect of the warranty on a 2008 Evolution transfers.
http://www.mitsubishicars.com/MMNA/j...te/warranty.do
So, yes, you are correct that Mitsu doesn't have to do squat for the OP, but it's not for the reason you all are giving: the reason that he's SOL with regard to Mitsu is that the car has 81k on it.
http://www.mitsubishicars.com/MMNA/j...te/warranty.do
So, yes, you are correct that Mitsu doesn't have to do squat for the OP, but it's not for the reason you all are giving: the reason that he's SOL with regard to Mitsu is that the car has 81k on it.
Evolving Member
Joined: Feb 2012
Posts: 444
Likes: 0
From: Minnesota
Can someone please provide a source, preferably in the form of a URL (but I'll take anything other than hearsay), to back up this idea that the 5/60 powertrain warranty isn't transferable?
To the OP: get the denial in writing. The only question that really matters, legalistically, is whether they are denying warranty work for a reason that could reasonably be seen as related to the problem. In your case, I'm sorry to say, I think you're SOL because a denial on powertrain for a car with a high-flow cat would be seen as reasonable. So, Mitsu is probably out, but it's worth escalating the issue to be sure. After that, it's up to your secondary warranty, but those companies are slime on earth, so I doubt you'll get satisfaction there, either.
To the OP: get the denial in writing. The only question that really matters, legalistically, is whether they are denying warranty work for a reason that could reasonably be seen as related to the problem. In your case, I'm sorry to say, I think you're SOL because a denial on powertrain for a car with a high-flow cat would be seen as reasonable. So, Mitsu is probably out, but it's worth escalating the issue to be sure. After that, it's up to your secondary warranty, but those companies are slime on earth, so I doubt you'll get satisfaction there, either.
Last edited by TrogdorWBL; Apr 15, 2012 at 11:57 AM.